Service delivery manager Work, Jobs in Caldicot, Mon (with Salaries)

Senior Cleaning Operations Manager
Diverse Commercial Solutions Ltd —Newport
- £45,000 - £48,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
13d
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
Regional Manager (Lift Industry)
Pickerings Lifts —Cardiff
- Full-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Operations Manager
VAPOR CLEAN —Weston-Super-Mare West
- £35,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
Technical Officer
First Choice Housing Association —Cardiff
- £37,349 - £42,869 a year
- Full-time
- Hybrid work
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
8d
L&D Specialist
YeoValley —Blagdon
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Case Reviewer (Cardiff)
OFGEM —Cardiff
- £26,694 - £31,853 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Flexible schedule
1h
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Civil Resident Engineer
M Group —Caldicot
- Civil engineering
- Microsoft Office
- No degree
- Annual leave
- Employee assistance programme
Postperson with Driving
Royal Mail Group —Caldicot
- £13.68 an hour
- Part-time
- Employee discount
Deputy Manager Care Home
Dreams Care Home —Caldicot
- From £45,000 a year
- Full-time
- Microsoft Office
- Travel
- In-person
- Free parking
- Store discount
Quick apply
11d
Service Delivery Manager
Frontier Resourcing —Almondsbury
- Full-time
- IT
- In-person
- Communication skills
Quick apply
Regional Branch Manager
M Barnwell Services —Clevedon
- £35,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Service Manager
Antac Support Services —Bristol
- Up to £45,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
- Employee assistance programme
- Referral programme
Quick apply
Service Delivery Manager
Computershare —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Project Team Coordinator
Enable Promotional Marketing —Weston-super-Mare
- £27,000 - £30,000 a year
- Full-time
- Project management
- Organisational skills
- Leadership
- Free parking
Quick apply
10d
Optioneering Services Manager
Welsh Water —Newport
- £70,000 a year
- Engineering
- Project management
- No degree
- Free parking
- Annual leave
8d
Deputy Manager
Pure Med recruitment —Newport
- £45,000 a year
- Full-time
- Nursing home
- Microsoft Office
- Travel
- Free parking
- Annual leave
Quick apply
13d
Senior IT Service Manager
Office for National Statistics —Newport
- £56,861 - £66,704 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- IT
1h

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service delivery manager jobs near caldicot, mon

Senior Cleaning Operations Manager

Diverse Commercial Solutions Ltd -
Newport

Quick apply

Job details

Full-time
£45,000 - £48,000 a year
13 days ago

Benefits

Free parking
Company car
Private medical insurance
On-site parking

Qualifications

Driving Licence
Customer service
Facilities management
Organisational skills
IT
Leadership
Communication skills
Time management

Full job description

Job Overview

We are seeking an experienced Senior Cleaning Operations Manager to join our Cleaning Division and provide strong operational leadership across a varied client portfolio.This is a key management role, supporting the Operations Director and working closely with Area Managers, supervisors, cleaning teams, clients, customers, and service partners. The successful candidate will be responsible for ensuring high standards of service delivery, maintaining strong client relationships, monitoring KPIs, producing reports, and supporting operational performance across multiple sites.In addition to core cleaning services, the role will also involve overseeing and coordinating additional services offered to clients, such as planting, window cleaning, waste management, and other soft services. The successful candidate will help ensure these services are delivered efficiently, professionally, and in line with client expectations.We are looking for someone who is proactive, confident, organised, and able to make sound decisions without constant direction. This role would suit an experienced cleaning, facilities, or soft services professional who enjoys being both client-facing and operationally involved.

Key Responsibilities

Provide senior operational support across the Cleaning Division.
Support Area Managers with day-to-day operational matters, site standards, staffing challenges, and service delivery.
Oversee and coordinate additional client services, including planting, window cleaning, waste management, and other soft services.
Liaise with internal teams, suppliers, and subcontractors to ensure add-on services are delivered to the required standard.
Identify opportunities to improve or expand additional services for clients where appropriate.
Meet regularly with clients and customers to review performance, resolve issues, and maintain strong working relationships.
Monitor service performance against agreed KPIs and contractual standards.
Produce clear reports, updates, action plans, and performance summaries.
Carry out regular site visits to review cleaning standards, compliance, staffing, customer satisfaction, and additional service delivery.
Identify areas for improvement and ensure corrective actions are completed.
Support mobilisation of new contracts, service changes, and improvement plans.
Provide guidance and support to supervisors and cleaning teams.
Ensure high standards of communication, professionalism, and accountability across the division.
Escalate significant risks or concerns to the Operations Director where required.

The successful candidate will have:

Previous experience in cleaning operations, facilities management, soft services, or a similar service-led environment.
Experience managing teams and services across multiple sites.
Experience coordinating additional soft services such as window cleaning, waste, planting, washroom services, pest control, or similar would be advantageous.
Strong client-facing and customer service skills.
The ability to monitor, report on, and deliver against KPIs.
Strong written and verbal communication skills.
Good organisational and time management skills.
Confidence in making decisions and taking ownership of issues.
A proactive and solutions-focused approach.
The ability to support, motivate, and challenge managers, supervisors, and frontline teams.
Good IT skills, including the ability to produce reports and updates.
A full UK driving licence, or the ability to travel between sites.

Personal AttributesWe are looking for someone who is:

Self-motivated and reliable.
Confident communicating with clients, internal teams, suppliers, and subcontractors.
Commercially aware and able to identify opportunities to enhance client service.
Hands-on and willing to support operations when required.
Calm under pressure.
Accountable and focused on follow-through.
Professional, practical, and service-focused.
Able to manage competing priorities effectively.

What We Offer

A senior role within a growing Cleaning Division.
The opportunity to make a real impact on service delivery, client satisfaction, and operational standards.
Involvement in both core cleaning services and additional client services.
Support from the Operations Director and wider management team.
A varied role combining operations, client management, reporting, service coordination, and team support.
Competitive salary, dependent on experience.
Company benefits to be confirmed.

Schedule

Full-time
Monday to Friday (availability on weekends occasionally)
Flexibility required to meet operational and client needs

Work Location

Multi-site / field-based, with attendance at company offices and client sites as required

Application

If you are an experienced cleaning, facilities, or soft services professional with strong operational leadership skills, we would like to hear from you.

Pay: £45,000.00-£48,000.00 per year

Benefits:

Company car
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in caldicot, mon

Senior Cleaning Operations Manager

Operations Delivery Manager

Regional Manager (Lift Industry)

Operations Manager

Technical Officer

L&D Specialist

Case Reviewer (Cardiff)

Head of Operations

Civil Resident Engineer

Postperson with Driving

Deputy Manager Care Home

Service Delivery Manager

Regional Branch Manager

Client Services Manager

Service Manager

Service Delivery Manager

Project Team Coordinator

Optioneering Services Manager

Deputy Manager

Senior IT Service Manager

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