Customer service team lead Work, Jobs in Cardiff, Crf (with Salaries)

Team Leader
Mountain Warehouse —Cardiff
- £13.77 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Experience Team Leader (FTC)
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Annual leave
Site Lead
Mrs Buckét Commercial Cleaning Services Ltd. —Caerphilly
- £33,000 - £38,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Continuous improvement
Quick apply
14d
Guest Services Lead
Mitie —Cardiff
- Weekend availability
- English
- Training & development
- Leadership
- Employee discount
Team Leader
Card Factory —Cardiff
- £13 an hour
- Customer service
- Leadership
14d
Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days
Estee Lauder —Cardiff
- Weekend availability
- Customer service
- Microsoft Office
- Supervising experience
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Knoopologist (Team Leader)
Knoops - Cardiff —Cardiff
- £13.50 an hour
- Full-time
- Customer service
Quick apply
10d
Barista Team leader
The Murmur (DP) ltd —Cardiff
- Temporary
- Customer service
- Hotel
- POS
Quick apply
17h
Airside - Team Leader
WHSmith Travel —Rhoose
- Full-time
- Customer service
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
VM Team Manager
Matalan —Merthyr Tydfil
- Full-time
- Planograms
- Organisational skills
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
7d
Digital Services Lead
Redkite Solicitors —Vale of Glamorgan
- £32,500 a year
- Full-time
- Continuous improvement
- Travel
- AI
- Annual leave
7d
Welsh Language Standards Lead
Welsh Water —Cardiff
- £47,492 - £54,618 a year
- Writing skills
- No degree
- Organisational skills
- Free parking
- Annual leave
Outdoor Team Supervisor
Stadi Tech UK Ltd —Bristol
- From £15 an hour
- Part-time
- Supervising experience
- First Aid Certification
- In-person
- Free parking
Quick apply
8d
Customer Service Team Leader
Paddy Power —Weston-super-Mare
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
2d
Lead Installer & Cabinet Maker
Cymru Kitchens LTD —Newport
- £18 - £20 an hour
- Full-time
- Carpentry
- Customer service
- English
Quick apply
9d

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customer service team lead jobs near cardiff, crf

Team Leader

Mountain Warehouse -
Cardiff

Quick apply

Job details

Permanent | Part-time
£13.77 an hour
8 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Closing procedures
Customer service
Mentoring junior staff
Performance management
Retail team management
Store management
Opening procedures
Professional development mentoring
Customer interaction
Retail experience
Training & development
Team motivation leadership
Communication skills

Full job description

Description

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
Drive continuous growth by coaching, training, and mentoring your team.
Keep your team informed and engaged through clear, open communication.
Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

Motivate your team to meet and exceed sales targets and KPIs.
Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

Set the standard for exceptional customer service and ensure it’s delivered consistently.
Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
Represent the Mountain Warehouse brand with enthusiasm and professionalism.
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

Passionate about delivering outstanding customer service.
A confident and reliable motivator, with a talent for inspiring others.
Experienced in all areas of retail, from stock control to visual merchandising.
A strong communicator who can engage at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy, and a natural team player.
Skilled at problem-solving within company guidelines and policies.

What's in it for you?

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDAR3

About Mountain Warehouse

At Mountain Warehouse, we’re passionate about helping our customers enjoy the great outdoors. With a focus on sustainability, we design quality products that are made for adventure and built to last, whether it’s for hiking, running, skiing, or just exploring closer to home. As a team, we’re united by our passion for the outdoors, our commitment to exceptional customer service, and our belief in working together to achieve great things.

We value individuality and teamwork, believe diversity drives innovation and success, and are committed to building an inclusive and supportive workplace where everyone feels valued and empowered. Whether you’re creating an exceptional in-store experience, driving innovation behind the scenes, or shaping the future of our brand, every role plays a part in bringing Mountain Warehouse to life. If you’re excited about adventure, retail, and making a difference, we’d love to hear from you!

Quick apply

Refine Your Search

customer service team lead jobs in cardiff, crf

Team Leader

Customer Experience Team Leader (FTC)

Site Lead

Guest Services Lead

Team Leader

Bobbi Brown - Boots Cardiff - Counter Lead - 22.5hrs / 3 days

Healthy Homes Team Leader

Knoopologist (Team Leader)

Barista Team leader

Airside - Team Leader

VM Team Manager

Digital Services Lead

Welsh Language Standards Lead

Outdoor Team Supervisor

Customer Service Team Leader

Lead Installer & Cabinet Maker

Other jobs to consider

I want to receive the latest job alerts for customer service team lead in cardiff, crf

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Description

Key Responsibilities

We would love to meet someone who is

What's in it for you?

About Mountain Warehouse

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