Insurance advisor Work, Jobs in Cardiff, Crf (with Salaries)

Insurance Operations Advisor (English speaking)
Acquis Insurance Management —Newport
- £27,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
2d
Customer Service Advisor - Days
Capital on Tap —Cardiff
- £26,500 a year
- Full-time
- Communication skills
Insurance Operations Advisor (Portuguese Speaking)
Acquis Insurance Management —Newport
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
2d
Patient Contact Centre Advisor
Spire Healthcare —Cardiff
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Customer Service Advisor - Midnights Team
Capital on Tap —Cardiff
- £28,500 a year
- Monday to Friday
- Hybrid work
- Communication skills
Client Services & Front of House Advisor - Llanishen
JNP Legal —Cardiff
- From £23,132.20 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor
Olleco —Newport
- £27,497 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Client Services & Front of House Advisor - Pontyclun
JNP Legal —Pontyclun
- From £23,132.20 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
2d
Health, Safety & Environment Advisor
Orangebox —Cardiff
- Up to £45,000 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Store discount
Quick apply
1d
Customer Sales Advisor
Admiral —Cardiff
- £26,300 a year
- Communication skills
- Annual leave
14d
New Business Customer Advisor
Admiral —Cardiff
- From £26,300 a year
- Full-time
- Hybrid work
- Communication skills
3d
Health & Safety Advisor
Dauson Environmental Group —Cardiff
- From £37,500 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
4d
Private Patient Sales Advisor
Spire Healthcare —Cardiff
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Health, Safety & Environment Advisor
Bute Energy —Cardiff
- £45,500 a year
- Hybrid work
- Microsoft Word
- Writing skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
9d
Regional HR Advisor
UPS —Cardiff
- Full-time
- Microsoft Office
- Travel
- Recruiting
Tesco Travel Money Advisor
Travelex —Newport
- £13.50 an hour
- Overtime
- Employee discount
Customer Sales Advisor
Halfords —Cardiff
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
16h
Talent Acquisition Administrator - Maternity Cover
Xeinadin —Cardiff
- Recruiting
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Chief Scientific Officer
Antiverse —Cardiff
- Flexible schedule

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Insurance Operations Advisor (English speaking)

Acquis Insurance Management -
Newport

Quick apply

Job details

Full-time
£27,000 a year
2 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Stakeholder liaison
Case record updates
English
Complaint handling
Analysis skills
Continuous improvement
Mentoring
Customer interaction
Communication skills
Certificate in Insurance

Full job description

Acquis Insurance Management Role Profile – Insurance Operations Advisor

With our ongoing growth, we’re expanding the team to ensure we continue delivering high-quality support and service.

Acquis is an insurance broker and administrator, specialising in insurance administration services for the finance and leasing industry. With European headquarters in Amsterdam, UK headquarters in Newport, and US operations in Philadelphia, PA, we operate across 16 countries, bringing together a diverse team representing 17 nationalities and 18 languages. We take every opportunity to celebrate our diverse backgrounds and cultures.

Joining Acquis means becoming part of a dynamic, collaborative and forward-thinking organisation that values continuous improvement. We work together in a supportive and inclusive environment where every employee feels included and valued.

Role Purpose

The Insurance Operations Advisor provides a combination of high-quality customer service and insurance claims support. The role is responsible for responding to customer and stakeholder enquiries, managing insurance administration accurately and efficiently, and investigating and progressing claims to support fair, timely and appropriate outcomes.

As Acquis continues to automate repetitive activities, the role is evolving to provide greater opportunity to focus on higher-value work, particularly claims investigation, assessment, problem-solving and customer support. The successful candidate will use their skills to support customers across our UK portfolio, while developing broader insurance and claims expertise within a varied and evolving Operations role.

Key Responsibilities

Insurance Operations:

Provide professional and timely support to customers, and other stakeholders, across telephone, email and other communication channels.
Manage customer enquiries, correspondence and complaints, ensuring information is accurately recorded and service levels are met.
Maintain accurate and up-to-date customer, insurance and case information within Acquis systems.
Build strong relationships with customers, brokers, insurers, lessors and suppliers, providing a high standard of service and treating customers fairly.
Prioritise workloads effectively and work collaboratively with colleagues to maintain service levels and business continuity.
Identify opportunities to improve processes and use automation to reduce repetitive administration and improve customer outcomes.
Support and mentor colleagues where required and contribute to continuous improvement.

Claims Handling & Insurance Assessment:

Full training will be provided, including structured training in claims handling, so previous claims experience is not essential.
Manage claims from notification through investigation, assessment and settlement, ensuring customers are kept informed throughout.
Support the investigation and progression of claims, gathering relevant information and developing claims-handling expertise through structured training and on-the-job experience.
Set and review reserves, assess settlement options and make decisions within delegated authority.
Liaise with customers, insurers, brokers, suppliers and external adjusters to progress claims efficiently.
Identify opportunities for recovery, subrogation, contribution and salvage.
Escalate claims outside delegated authority or where coverage is uncertain, in line with insurer requirements.
Ensure claims are handled accurately, fairly and in accordance with regulatory, insurer and Acquis requirements.

Skills, Knowledge & Experience Required

Previous call centre experience is required, ideally within a regulated environment, with proven experience of handling customer queries efficiently and professionally and delivering a high standard of customer service.
Strong communication and relationship-building skills, with a professional and empathetic approach.
Strong analytical and problem-solving skills, with the ability to investigate information and make sound decisions.
Excellent attention to detail and the ability to manage multiple priorities and meet deadlines.
Confident handling challenging conversations and complaints.
Self-motivated and able to work effectively both independently and as part of a team.
Adaptable and comfortable working with changing processes, technology and automation.
A willingness to learn and develop insurance and claims expertise.
Previous claims or insurance experience is advantageous but not essential, as full training will be provided.

Employee Benefits

25 days Annual Leave (with the option to buy and sell more)
Hybrid working
Incentive Bonus Scheme based on performance.
Company Pension Scheme – 5% employee and employer contributions
Private Medical Healthcare
Group Life Insurance (x4 basic annual salary)
Employee Assistance Programme
Cycle to Work Scheme
Access to Occupational Sick Pay
Enhanced Maternity & Paternity Benefits
Comprehensive Performance and Development Framework
Social Events Committee
‘Refer a friend’ bonus scheme (£1000 per referral)
Long service awards.

Pay: £27,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free flu jabs
Free parking
Life insurance
On-site parking
Private medical insurance

Experience:

Customer Service: 1 year (required)

Language:

English (required)

Location:

Newport NP10 8BD (preferred)

Work Location: Hybrid remote in Newport NP10 8BD

Quick apply

Refine Your Search

insurance advisor jobs in cardiff, crf

Insurance Operations Advisor (English speaking)

Customer Service Advisor - Days

Insurance Operations Advisor (Portuguese Speaking)

Patient Contact Centre Advisor

Customer Service Advisor - Midnights Team

Client Services & Front of House Advisor - Llanishen

Customer Service Advisor

Client Services & Front of House Advisor - Pontyclun

Health, Safety & Environment Advisor

Customer Sales Advisor

New Business Customer Advisor

Health & Safety Advisor

Private Patient Sales Advisor

Health, Safety & Environment Advisor

Regional HR Advisor

Tesco Travel Money Advisor

Customer Sales Advisor

Talent Acquisition Administrator - Maternity Cover

Customer Success Manager

Chief Scientific Officer

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