Account officer Work, Jobs in Cardiff, Wls (with Salaries)

Vulnerable Customer Support Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
Housing Support Officer Full Time
Cardiff YMCA Housing Association —Cardiff
- From £28,216.50 a year
- Full-time
- First Aid Certification
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
9d
Part Time Business Administration Officer (Maternity cover)
Early Years Wales —Treforest
- From £14,687.40 a year
- Temporary
- Computer literacy
- Writing skills
- Microsoft Office
- Free parking
Quick apply
6d
Finance and Administration Officer
Voices From Care Cymru —Cardiff
- £26,437 a year
- Full-time
- CRM software
- Microsoft Outlook
- No experience needed
- Annual leave
Quick apply
2d
Finance Officer
Drive —Cardiff
- £22,665.26 - £28,331.57 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Reconciliation Officer
Sedgwick —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
13d
Security Officer
ASEL —Cardiff
- £13.20 an hour
- Full-time
- Conflict management
- School
- Employee assistance programme
9d
Project Officer
FareShare Cymru —Cardiff
- £26,500 - £27,500 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Research
- Employee assistance programme
Quick apply
6d
Funding and Impact Officer
Sparkle (South Wales) —Newport
- £16,848 a year
- Part-time
- Hybrid work
- CRM software
- Marketing
Quick apply
Finance Administration Officer
FareShare Cymru —Cardiff
- From £10,491 a year
- Part-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
6d
Senior Finance Manager (Systems)
Welsh Revenue Authority —Cardiff
- £47,675 - £56,445 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Language training provided
7d
Senior Business Analyst
Maritime and Coastguard Agency —Cardiff
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Agile
- Annual leave
- Employee assistance programme
Security Officer
Mitie —Cardiff
- Night shift
Finance Officer
Transport for Wales —Pontypridd
- £28,000 - £30,000 a year
- Microsoft Word
- Data entry
- Organisational skills
5d
Digital Forensic Practitioner
Home Office —Cardiff
- £34,415 - £34,931 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
2d
Relief Officer
ASEL —Newport
- £12.71 - £15.00 an hour
- Conflict management
- School
- Employee assistance programme
13d
Accommodation Support Officer
Civic Recruitment Limited —Newport
- £17.68 an hour
- Temporary
- Hybrid work
- Databases
- Maths
- Communication skills
Quick apply
2d
Office Administrator
Police Federation of England and Wales —New Inn
- £26,397 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Databases
- Free parking
- Employee assistance programme
Quick apply
Project Manager
Intellectual Property Office —Newport
- £47,766 - £50,155 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Free parking
- Annual leave
Home adaptations team leader
Bridgend County Care and Repair —Bridgend
- £34,542 a year
- Full-time
- Management
- Programmable logic controllers
- In-person
- Annual leave
Quick apply
8d

I want to receive the latest job alerts for account officer in cardiff, wls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

account officer jobs near cardiff, wls

Vulnerable Customer Support Officer

Capital on Tap -
Cardiff

Apply Now

Job details

Full-time
£27,000 - £34,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Company pension
Private medical insurance
Sabbatical

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Internal department liaison
Arrears management
Customer support
Customer interaction
Communication skills
Time management

Full job description

We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.

Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.

1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!

Check out the development opportunities in the Specialist Support team.

Cardiff | 3 days in office, 2 from home (Fully office-based for the first 3 months)

Shifts - 37.5 hours per week Monday - Friday between 8am - 8pm.

Specialist Support Team

As a Vulnerable Customer Support Officer on our Specialist Support team, you'll play a vital role in delivering tailored support to customers who require additional care. You'll carry out detailed vulnerability assessments, review customer accounts, and ensure every individual is treated with empathy, dignity, and respect. The role involves managing complex cases, identifying emerging trends, and contributing to strategies that enhance support for customers in arrears.

We encourage applicants to carefully consider the nature of this role, as it involves handling sensitive conversations that may be emotionally challenging at times. We kindly ask that you apply only if you feel comfortable managing these types of discussions in a professional and supportive manner.

What You'll Be Doing

Taking escalated inbound calls from vulnerable customers who are experiencing financial difficulty and are in financial arrears.
Managing your own portfolio of vulnerable customers, providing outstanding support and service to best assist our customers.
Using your knowledge and expertise to ensure you meet key metrics and treating customers fairly principles.
Working collaboratively with other departments in Capital on Tap to provide a seamless customer experience.
Conduct thorough reviews of required documentation, such as bank statements and income and expenditure forms.

We're Looking For

Experience working in a financial vulnerability support role as well as experience in handling collections and arrears.
A background in a contact centre environment, with strong verbal and written communication skills.
The ability to demonstrate resilience and a proactive mindset, with the confidence to take initiative and solve problems effectively.
A good knowledge and understanding of collections and arrears is desirable.
Strong time management with the capacity to effectively prioritise and manage your workload.

Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

Starting salary £27,000 - £34,000 Depending on experience
Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
️ 28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.

Interview Process
First stage: 30 minutes intro and values call with Talent Partner (Video call)
Final stage: 60 minutes experience and team fit interview with the team lead and a few members of the team (In-person)

Other Info
Check out our 'Top Tips' for interviewing.
✔️Keep updated on new job opportunities by following us on Linkedin.
Email [email protected] if you have any questions.

Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

Apply Now

Refine Your Search

account officer jobs in cardiff, wls

Vulnerable Customer Support Officer

Housing Support Officer Full Time

Part Time Business Administration Officer (Maternity cover)

Finance and Administration Officer

Finance Officer

Reconciliation Officer

Security Officer

Project Officer

Funding and Impact Officer

Finance Administration Officer

Senior Finance Manager (Systems)

Senior Business Analyst

Security Officer

Finance Officer

Digital Forensic Practitioner

Relief Officer

Accommodation Support Officer

Office Administrator

Project Manager

Home adaptations team leader

I want to receive the latest job alerts for account officer in cardiff, wls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected