Customer experience agent Work, Jobs in Cardiff, Wls (with Salaries)

Customer Service Agent
Equiniti —Cardiff
- Full-time
- Remote
- Customer service
- Financial services
- Annual leave
- Work from home
Customer Service Agent
Lenvi —Cardiff
- £24,999 - £26,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
Agency Enquiries Agent
LegalAndGeneral —Cardiff
- From £24,720 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
Quick apply
13d
Agency Enquiries Agent
Legal & General Investment Management —Cardiff
- From £24,720 a year
- Customer service
- Communication skills
- Employee discount
5d
Travel agent
Alexanders Group —Cardiff
- £2,200 - £2,500 a month
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
Quick apply
4d
Trainee Lettings Tenancy Signings Manager
CPS Homes —Cardiff
- From £35,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Travel Consultant
Miles Morgan Travel —Chepstow
- From £25,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick apply
Customer Service Team Leader
Hays-Hiredonline —Whitchurch
- £16.41 an hour
- Temporary
- Hybrid work
- Customer service
- Leadership
12d
Customer Engagement Co-ordinator
United Welsh —Caerphilly
- £28,194.75 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
10d
Property Moving Assistant
OneDome —Cardiff
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick apply
8d
Delivery Station Liaison Agent
Amazon UK Services Ltd. —Kenfig
- Full-time
- Customer service
- English
- Administrative experience
Agency Administration Team Manager - 6 month Fixed Term Contract
Legal & General Investment Management —Cardiff
- From £34,500 a year
- Management
- Financial services
- Communication skills
- Employee discount
9d
New Business Assistant
Hennah Haywood Law —Newport
- From £25,397 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
6d
Call Center Agent
Red Ruby Financial Ltd. —Cowbridge
- £24,420.00 - £50,106.51 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Paid training
Quick apply
8d
Conveyancing Assistant
Hennah Haywood Law —Newport
- From £25,397 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
6d
Dispatcher
Veezu —Cardiff
- Full-time
- Customer service
- Continuous improvement
- Computer skills
AI Summer Intern
KLA —Newport
- Full-time
- Computer Science
- SharePoint
- AI
1d
Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
4d
Agency Administration Team Manager - 6 month Fixed Term Contract
LegalAndGeneral —Cardiff
- From £34,500 a year
- Full-time
- Hybrid work
- Management
- Financial services
- Communication skills
- Employee discount
Quick apply
9d

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customer experience agent jobs near cardiff, wls

Customer Service Agent

Equiniti -
Cardiff

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Work from home
Employee discount
Paid volunteer time
Referral programme

Qualifications

Customer service
Financial services

Full job description

Management Level

Lenvi is one of the UK’s leading providers of loan management platforms for the financial services sector. Our technology and expertise help lenders solve complex challenges, from attracting and retaining customers to managing risk and improving efficiency. We are redefining the future of lending through innovative technology, deep industry expertise, and customer centric solutions.

About the Role

Based right in the heart of Cardiff, you’ll be part of a friendly, customer-focused team helping people through key moments in their property ownership journey. Think of yourself as their go-to expert, someone who listens, solves problems, and makes things simple.

From answering questions about loans to guiding customers through important updates, you’ll be at the centre of it all.

What your working week looks like

We believe in balance! Here’s how your week will look:

Office days: Tuesday, Wednesday, Thursday
Work from home: Monday & Friday

Shift patterns:

Monday–Friday: 8am–8pm (rotational shifts)
Saturday: 9am–1pm
Sundays & Bank Holidays: closed

What You’ll Be Doing

No two days are the same—here’s a glimpse of your role:

Chat with customers via phone and email, answering queries about loans, payments, and account updates
Help with settlement quotes, correspondence, and personal detail amendments
Deliver fair, clear, and compliant solutions every time
Spot ways to improve processes and share your ideas
Stay on top of quality standards and performance goals
Work within guidelines while always putting the customer first

What We’re Looking For

We’re after someone who brings energy, empathy, and a can-do attitude:

Experience in customer service (financial services is a bonus!)
Confident communicator—whether on the phone or in writing
Quick learner who can grasp detailed information fast
Natural problem-solver with a customer-first mindset
Able to juggle priorities in a busy environment
Positive, proactive, and self-motivated

Why You’ll Love It Here

A supportive team that celebrates wins together
A role where you can make a real difference to customers’ lives
Opportunity to grow, learn, and develop your career
Flexibility to balance office collaboration with home comfort

When you join Lenvi, you’ll benefit from:

29 days’ annual leave plus bank holidays, with the option to buy more.
Up to 10% pension matching to help you save for the future.
A flexible benefits allowance you can use on extras such as tech, travel insurance, private medical cover, additional life assurance, holiday purchase, and employee discounts and cashback.
Access to a health and wellbeing platform with counselling, legal advice and wellbeing support.
Two paid volunteering days each year.
Learning and development opportunities to support your growth.
A Value Bonus scheme recognising colleagues who go above and beyond.
Discretionary bonus opportunities.
An employee referral scheme.

Ready to take the next step?
If you love helping people and thrive in a fast-paced environment, we’d love to hear from you. Apply now and start your journey with us!

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Apply Now

Refine Your Search

customer experience agent jobs in cardiff, wls

Customer Service Agent

Customer Service Agent

Agency Enquiries Agent

Agency Enquiries Agent

Travel agent

Trainee Lettings Tenancy Signings Manager

Travel Consultant

Customer Service Team Leader

Customer Engagement Co-ordinator

Property Moving Assistant

Delivery Station Liaison Agent

Agency Administration Team Manager - 6 month Fixed Term Contract

New Business Assistant

Call Center Agent

Conveyancing Assistant

Dispatcher

AI Summer Intern

Customer Success Manager

AI Analyst

Agency Administration Team Manager - 6 month Fixed Term Contract

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