Administrative services Work, Jobs in Carlisle, Cma (with Salaries)

Customer Resolution Advisor
Grain —Carlisle
- £26,260 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
GP Receptionist/Administrator 22 hours weekly
Dalston Medical Group —Carlisle
- Up to £13.30 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Free parking
- Sick pay
Quick apply
9d
Depot Operations Support Assistant
InPost UK —Carlisle
- £29,000 - £32,000 a year
- Word processing
- Data entry
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Administrative Compliance Assistant
Mitie —Carlisle
- £14 an hour
- Monday to Friday
- Inventory control
- Customer service
- Microsoft Office
Senior Administrator
I Park Services Limited —Cockermouth
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
Quick apply
Transport Administrator
SIG Roofing —Welton
- Customer service
- Computer literacy
- Computer skills
- Employee discount
- Life insurance
Corporate Governance & Executive Support Assistant
North Cumbria Integrated Care NHS Foundation Trust —Carlisle
- £28,392 - £31,157 a year
- Full-time
- Organisational skills
- Training & development
- Negotiation
- Relocation assistance
6d
Business Administrator - Retail
Carrs Billington Agriculture —Cumberland
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
19h
Printing Administrator
Border Offset Printers Ltd —Carlisle
- From £12.71 an hour
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
7d
Dental Receptionist
Warwick Square Dental Practice —Carlisle
- £12.71 - £14.00 an hour
- Full-time
- Administrative experience
- Patient care
- Organisational skills
Quick apply
Permit & Contract Controller
2 Sisters Food Group —Carlisle
- Full-time
- Bakery
- Organisational skills
- Annual leave
- Employee assistance programme
Financial Services Administrator
David Allen —Carlisle
- £21,500 - £25,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Financial services
- Free parking
- Flexitime
Quick apply
Import Export Officer
Crown Holdings —Botcherby
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Office Assistant
Exclusive Resorts Ltd —Lockerbie
- £13 - £15 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
5d
HR Officer
Euroforest Ltd —Carlisle
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
Park's Motor Group —Carlisle
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
Support Worker - Young People
The Riverside Group —Carlisle
- £28,031.56 a year
- Full-time
- Travel
- Cash handling
- Flexible schedule
13d
Team Leader - EDF
Eventor —Carlisle
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Bob & Berts —Carlisle
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Sales
- Restaurant management
Quick apply
14d
Receptionist
Ox Hotel Carlisle —Carlisle
- £12.71 an hour
- Part-time
- Serving
- Bar
- Microsoft Outlook
Quick apply
4d

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Customer Resolution Advisor

Grain -
Carlisle

Quick apply

Job details

Permanent | Full-time
£26,260 a year

Benefits

Health & wellbeing programme
Annual leave
Company pension
Life insurance
Referral programme

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Internal department liaison
Microsoft Office Suite
Complaint handling
Appointment booking and call handling
Customer interaction
Negotiation

Full job description

Customer Resolution Advisor – Carlisle

Role Profile

We are seeking a dedicated and proactive individual to join our Complaints and Customer Experience team. In this role, you will play a key part in delivering exceptional customer service, investigating and resolving complaints, and ensuring a positive experience for both current customers and potential future customers. Your responsibilities will span streetworks-related queries, installation complaints, and general customer service tasks. If you are a problem-solver with a passion for making a difference within our team, we want to hear from you!

Main Responsibilities

Streetworks:

Answer questions and queries regarding ongoing works in the street, offer solutions to concerns and ensure contractors are aware of any resident requirements,
Investigate issues and reports of damage, see these through to their end
liaise with different members of the business to resolve residents’ concerns

Install complaints:

Handle a variety of customer queries, booking engineers and speaking with customers to resolve complaints at various points in their customer journey
Problem solve to help customers get the most out of their broadband
Investigating issues and reports of damage with a keen eye to understand what has gone wrong and where we can improve
Book appointments for engineers to attend

General Customer Service:

Handle incoming calls to the customer experience team and direct enquiries to the correct department,
Respond to customer emails
Logging support requests in a timely manner
General administrative duties using Outlook, word, Excel and specialist software packages.

Reviews/NPS:

Reply swiftly to reviews in an appropriate manner, taking any action where required,
Connecting to customers who have left poor reviews to understand and improve their experience, with a view to improve our overall ratings and understand customer feelings/opinions

Working hours

37.5 hours per week, these hours will be worked Monday – Friday, 9.00am – 5.00pm

Experience required

Customer service experience
Experience and knowledge of MS Office
Comfortable working with targets
Patience and ability to manage difficult conversations
Skilled in negotiation
Problem-solving skills

Excellent Employee Benefits

Salary £26,260 per annum
25 days annual leave, plus paid bank holidays
Up to 7% pension contribution
4 times salary life insurance cover
Employee Incentive Scheme
Employee Referral Scheme
Perks at Work Scheme

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.

Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.

Pay: £26,260.00 per year

Benefits:

Company pension
Health & wellbeing programme
Referral programme

Work Location: In person

Quick apply

Refine Your Search

administrative services jobs in carlisle, cma

Customer Resolution Advisor

GP Receptionist/Administrator 22 hours weekly

Depot Operations Support Assistant

Administrative Compliance Assistant

Senior Administrator

Transport Administrator

Corporate Governance & Executive Support Assistant

Business Administrator - Retail

Printing Administrator

Dental Receptionist

Permit & Contract Controller

Financial Services Administrator

Import Export Officer

Office Assistant

HR Officer

Receptionist

Support Worker - Young People

Team Leader - EDF

Store Manager

Receptionist

I want to receive the latest job alerts for administrative services in carlisle, cma

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