System engineer Work, Jobs in Carshalton Sm5 (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
9d
Technical Sales - Renewables - Heat Pumps, Solar, Battery, MVHR, Cooling
Elite Renewables Limited —Croydon
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- AWS
- Work from home
Quick apply
8d
Anthropic Fellows Program, AI Safety
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Graduate Programme 2027: Software Engineer (Python)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Master's degree
Temporary Office Administrator
Prolec Electrical & Compliance Solutions —Coulsdon
- £16 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Junior Engineer
Tracer Cloud Inc —London
- Up to £70,000 a year
- Full-time
- AWS
- AI
- Python
- Annual leave
Project Engineer 2026 (BMS experience necessary)
NRise Ltd —London
- £50,000 - £70,000 a year
- Full-time
- Up to 50% travel
- Travel
- In-person
Quick apply
Graduate Programme 2027: Software Engineer (Java)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- English
- Java
- Master's degree
Research Engineer, Machine Learning (RL Velocity)
Anthropic —London
- £370,000 - £630,000 a year
- Hybrid work
- Bachelor's degree
- Machine learning
- Communication skills
- Flexible schedule
Operations Coordinator (Property Maintenance & AI)
SWK property services ltd —London
- £26,000 - £32,000 a year
- Part-time
- Hybrid work
- Customer service
- Maintenance
- Analysis skills
- Work from home
Quick apply
1d
System Development Engineer, AWS Networking
AWS EMEA SARL (UK Branch) —London
- Full-time
- DevOps
- Java
- AWS
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Audio Engineer
Formula 1 —Biggin Hill
- Full-time
- AutoCAD
- Schematics
- IT
- Store discount
- Annual leave
Graduate Programme 2027: Software Engineer (Frontend)
Revolut —London
- £18,400 a month
- Full-time
- Hybrid work
- Computer Science
- English
- Organisational skills
Broadcast Engineer
QVC —West London
- Full-time
- Windows
- Microsoft Office
- Linux
- Annual leave
- Employee assistance programme
Junior Software Engineer
MEADOW HILL CONSULTING LTD —Royal Tunbridge Wells
- £32,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Engineering
- Free parking
- Bereavement leave
Quick apply
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Maths
- Bachelor's degree
- APIs
- Flexible schedule
Software Engineer (AI System)
Pangaea Data —London
- Azure
- Doctoral degree
- English
- Flexible schedule
- Life insurance
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Master's degree
- Maths
- Bachelor's degree
- Flexible schedule
Software Engineer, New Grad
Deliveroo —London
- Full-time
- Hybrid work
- Computer Science
- Python

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
9 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

system engineer jobs in carshalton sm5

Helpdesk Technician (1st line)

Technical Sales - Renewables - Heat Pumps, Solar, Battery, MVHR, Cooling

Anthropic Fellows Program, AI Safety

Graduate Programme 2027: Software Engineer (Python)

Temporary Office Administrator

Junior Engineer

Project Engineer 2026 (BMS experience necessary)

Graduate Programme 2027: Software Engineer (Java)

Research Engineer, Machine Learning (RL Velocity)

Operations Coordinator (Property Maintenance & AI)

System Development Engineer, AWS Networking

Engineer

Audio Engineer

Graduate Programme 2027: Software Engineer (Frontend)

Broadcast Engineer

Junior Software Engineer

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Software Engineer (AI System)

Anthropic Fellows Program

Software Engineer, New Grad

I want to receive the latest job alerts for system engineer in carshalton sm5

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