Head of customer service Work, Jobs in Castle Donington, Lec (with Salaries)

Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
12d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
11d
Food and Beverage Supervisor/Duty Manager
The Falcon Inn —Loughborough
- £12.70 - £13.50 an hour
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Employee discount
Quick apply
Premises Manager - (Meadowbrook SEN School - Long Eaton)
Horizon Care and Education Group —Long Eaton
- £30,000 a year
- Maintenance
- Computer skills
- School
- Employee assistance programme
- Referral programme
Quick apply
6d
Personal Assistant to the Directors
East Midlands Railway —Derby
- £32,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d
Senior Land and Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Customer Support Advisor
Quorn Stone —Loughborough
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Paid training
- Employee assistance programme
6d
HR Business Partner
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Contracts
- Annual leave
- Employee discount
Food Truck Sales Driver (Bingham, Nottingham)
Saffron Catering —Nottingham
- £26,500 a year
- Full-time
- Hospitality
- Customer service
- Driving
- Employee discount
- Flexible schedule
Quick apply
Implementation Manager - UK
Maersk —Derby
- Full-time
- English
- Agile
- Leadership
Credit Control Manager
Fisher German —Ashby-De-La-Zouch
- Part-time
- Hybrid work
- Analysis skills
- Leadership
- Negotiation
- Employee assistance programme
Logistics & Customer Service Coordinator
Giant UK Ltd —Leicester
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
10d
Marketing Manager - Surgical & Operating Theatres
Mediq —Castle Donington
- £50,000 - £55,000 a year
- Hybrid work
- Marketing
- Product management
- Business
- Employee assistance programme
- Sick pay
2d
People and Culture Administrator (HR)
Mortgage Advice Bureau —Derby
- Up to £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee discount
Quick apply
13d
Sous Chef – Breakfast & Lunch Specialist (Daytime Hours, Full-Time)
The Apple Tree Teahouse, Ockbrook Derby —Derby
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Free parking
- Employee discount
Quick apply
3d
Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
- £70,000 - £90,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Employee assistance programme
Quick apply
6d
Head of Programme - VK
Rolls-Royce SMR —Derby
- £110,400 - £144,900 a year
- Full-time
- Hybrid work
- No degree
- Travel
2d
Sales Advisor - Inbound
First Fence —Swadlincote
- £32,827 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Health & Safety Administrator
Wrights of Twycross Ltd —Atherstone
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Head of Commercial Bids, Arriva Road Transport Services (ARTS)
Arriva UK Trains Limited —Derby
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
Quick apply
11d

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head of customer service jobs near castle donington, lec

Account Manager - Derby

One Big Circle
Derby

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
12 days ago

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Microsoft Office
Organisational skills
Communication skills

Full job description

Account Manager

One Big Circle – Derby

Full-Time 37.5 hours over 5 Days

Salary £40,000 - £45,000 (experience depending)

About One Big Circle

Be part of an award-winning workplace: The Sunday Times Best Medium-sized Technology Company 2025

Formed in 2017, One Big Circle is a fast-growing Bristol technology company that provides “Intelligent Video” solutions. We focus entirely on solving real-world industry problems by fusing new technology in the field of Video, IOT, Cloud and AI providing end to end solutions which allow our customers to dramatically improve their operational efficiency and safety. Our culture is one of high-quality technical delivery and we work at a speed that many industries are unaccustomed to; we have done this by building a team dynamic that challenges and empowers our people and creating an environment where everyone contributes and learns. We are growing, profitable and have ambitious plans to continue expansion in and beyond our existing markets.

We are looking for a proactive and motivated individual to join our team to support the business in further growing our flagship award-winning product: AIVR. AIVR (Automated Intelligent Video Review) is a state-of-the-art video technology system used by thousands of people in the rail industry. AIVR has won dozens of awards and is recognised as the market leading solution, but we are building many more opportunities both in existing and new markets which will further accelerate our growth.

We have built a culture where people feel supported, included, and empowered to do their best work. Our team is growing, and we’d love for you to be part of the journey.

Responsibilities

Account Management & Customer Engagement

Manage and support key customer accounts, maintaining a strong understanding of their objectives, challenges, and success metrics.
Build and nurture positive relationships with stakeholders through regular communication, both remotely and face-to-face.
Deliver appropriate demonstrations and product updates (including AIVR and other OBC products where applicable) and respond to customer queries and issues in a timely, professional manner.
Maintain accurate and up-to-date records within the OBC management systems of all customer interactions and account activity.
Gather and communicate customer feedback to support continuous product and service improvement.

Commercial & Strategic Development

Develop a strong understanding of commercial agreements and costing frameworks helping to secure recurring and new contracts.
Collaborate with the Head of Business Development and BD colleagues to shape and deliver business strategy, including budget forecasting for key accounts.
Work with colleagues to identify and develop new opportunities across the UK and internationally.
Help continue to build OBC market presence by identifying key stakeholders and positioning the business effectively for upcoming opportunities.

Product & Market Development

Maintain a strong working knowledge of AIVR systems and their application across different customer needs.
Support the development and commercialisation of new products, including DepotMATE.
Collaborate with the Product Team to assess technical feasibility based on client interest and align commercial opportunities with product roadmaps.
Contribute insights from customers and the market to influence product development and innovation.

Bids, Proposals & Marketing Support

Help prepare high-quality tender submissions, proposals, and costings in collaboration with the Commercial Team.
Work with Business Development leadership and OBC Marketing to ensure effective collateral is available for client engagement, bids, and events.

Market Expansion & Events

Help research and evaluate opportunities in targeted international markets, including competitor analysis, key contacts, and upcoming opportunities.
Attend and represent OBC at a range of rail industry events both at regional and national level, and at occasional international events.

Personal Qualities and Experience

Minimum requirement of 2 years experience within the rail industry.
Demonstrate strong communication skills, including confident verbal delivery, professional presentations, and clear, concise written communication.
Collaborate effectively within a team environment, contributing positively to shared objectives and outcomes and office culture.
Use initiative and a proactive approach to identify, develop, and follow up on business leads and new opportunities.
Maintain proficiency in Microsoft Office applications (Word, PowerPoint, Excel) alongside modern collaboration tools such as Google Drive and Notion to support efficient working practices.
Apply strong organisational skills to accurately manage and maintain customers and lead information within internal systems.
Produce high-quality, accurate proposal documents and presentations using OBC templates and collateral, demonstrating a strong attention to detail.
Bring relevant experience from a similar role, demonstrating the ability to operate effectively in a commercial or client-focused environment.

Company Benefits Include:

Auto enrolment Pension Scheme
25 Days Holiday plus bank holidays
Life Assurance
Private Healthcare Cover
Work related training courses as required
Complimentary snacks and refreshments including fresh fruit
Office-Centric role with allocated workspace
Access to Bike to Work Scheme
Secure bike storage and shower facilities
Social events

How to Apply

Join an award-winning team, named ‘The Sunday Times Best Medium-sized Technology Company 2025’. At One Big Circle, you’ll be part of a fast-growing team where your ideas and contributions are truly valued.

Please send your CV and covering letter to [email protected].

By applying for this role, you understand that we will process your personal information in accordance with our privacy policy, accessible at https://onebigcircle.co.uk/privacy-policy/

Successful applicants will be required to pass a BPSS (Baseline Personnel Security Standard) check.

Find out more about us at www.onebigcircle.co.uk

Job Types: Full-time, Permanent

Pay: £40,000.00-£45,000.00 per year

Application question(s):

Please confirm whether you hold a valid, full UK driving licence?
Do you have at least two years of experience working within the rail industry?
lease confirm which area of Derby or the surrounding region you reside in

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in castle donington, lec

Account Manager - Derby

Customer Service Coordinator

Food and Beverage Supervisor/Duty Manager

Premises Manager - (Meadowbrook SEN School - Long Eaton)

Personal Assistant to the Directors

Senior Land and Partnerships Manager

Customer Support Advisor

HR Business Partner

Food Truck Sales Driver (Bingham, Nottingham)

Implementation Manager - UK

Credit Control Manager

Logistics & Customer Service Coordinator

Marketing Manager - Surgical & Operating Theatres

People and Culture Administrator (HR)

Sous Chef – Breakfast & Lunch Specialist (Daytime Hours, Full-Time)

Head of Sales - Distribution

Head of Programme - VK

Sales Advisor - Inbound

Health & Safety Administrator

Head of Commercial Bids, Arriva Road Transport Services (ARTS)

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