Head of customer service Work, Jobs in Castleford, Wyk (with Salaries)

Senior Breakdown Controller
Kelling Group Limited. —Normanton
- £31,500 a year
- Monday to Friday
- Customer service
- Maintenance
- Organisational skills
- Life insurance
- Referral programme
Quick apply
Customer Service Representative
YPP Lettings & Management Company Limited —Leeds
- £25,610.65 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Sales
- Sick pay
Quick apply
9d
Invoicing Associate - MAT Cover
Selecta —Castleford
- £26,769 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Desk Based Account Manager
Genuit Group —Doncaster
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Emerging Talent & Careers Coordinator
Jet2.com and Jet2holidays —Leeds
- Full-time
- Microsoft Powerpoint
- Administrative experience
- Presentation skills
- Employee discount
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
7d
Credit Control Manager
Taskmaster Resources LTD —Leeds
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Manager
The York Roast Co —York
- Up to £31,590 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Health & wellbeing programme
Quick apply
Senior Land and Partnerships Manager
Keepmoat Homes —Doncaster
- Full-time
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Accounts Receivable Assistant
Dispo International —Normanton
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Annual leave
Quick apply
Senior Hire Controller
Kelling Group Limited. —Normanton
- £31,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Life insurance
- Referral programme
Quick apply
6h
Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)
Hiscox —York
- Full-time
- Travel
- Organisational skills
- Communication skills
Sales Manager (Dental Sales & Customer Service)
Target Dental —Otley
- £35,500 - £36,500 a year
- Full-time
- CRM software
- In-person
- Employee discount
- Gym membership
Quick apply
8d
Customer Resolution & Safeguarding Lead
Leger Shearings Group —Rotherham
- £32,000 - £35,000 a year
- Weekend availability
- CRM software
- Customer service
- Analysis skills
- Free parking
- Annual leave
9d
Internal Communications Lead
Zenith —Leeds
- £30,000 - £35,000 a year
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Store Manager
Capital (Hair & Beauty) Ltd. —Leeds
- £29,000 a year
- Weekend availability
- Management
- Sales
- Business development
- Free parking
- Store discount
Quick apply
5d
Learning and Events Officer
Holocaust Centre North —Huddersfield
- From £15,736.50 a year
- Part-time
- Customer service
- Presentation skills
- In-person
Quick apply
14d
Head Chef
Be Our Guest Pub Group —Pontefract
- £35,000 - £42,000 a year
- Weekend availability
- Serving
- Hospitality
- Management
Quick apply
8d
Driver - C1 Licence 7.5t - Day Shift, Wath
Wilsons Carpets —Rotherham
- £14.05 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Store discount
- Employee discount
Quick apply

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head of customer service jobs near castleford, wyk

Senior Breakdown Controller

Kelling Group Limited. -
Normanton

Quick apply

Job details

Fixed term contract
£31,500 a year

Benefits

Cycle to work scheme
Company pension
Life insurance
Referral programme

Qualifications

Customer service
Maintenance
Organisational skills
Contracts
Leadership
Communication skills

Full job description

Senior Breakdown Controller

Normanton

Type: Fixed term contract- 6months may lead to perm

Working hours: Mon – Fri, 8am – 5pm.

Job Function: We are seeking a highly skilled and experienced Senior Breakdown Controller to lead our team of breakdown controllers. The ideal candidate will be responsible for managing a team that handles inbound breakdown and repair calls/emails, dealing with emergency breakdowns, organising repairs, and ensuring efficient and effective resolution of all breakdown incidents. This role requires strong managerial skills, a deep understanding of repair processes, and the ability to maintain high standards of customer service.

Reporting to: Technical & Breakdown Manager

Liaising with: Operations team, Head Office staff, Customers, External Engineers & Suppliers, LOLER and Maintenance manager.

Responsibilities:

Lead a team of breakdown controllers while maintaining current workload

Handle inbound breakdown and repair calls/emails, coordinating immediate responses to emergency breakdowns.

Arrange and oversee necessary repairs, raising and approving Purchase Orders (POs) for invoices related to the work.

Maintain regular communication with customers, providing updates and ensuring satisfaction.

Track and chase open breakdowns and repairs, reducing vehicle downtime and driving repair times.

Determine when repairs should go through warranty or Repair & Maintenance contracts.

Conduct regular one-on-one meetings (121's) with team members, providing quality checks, feedback, and coaching.

Ensure adherence to quality standards and continuous improvement of team performance.

Any other ad-hoc duties.

Requirements:

Proven experience in breakdown and repair management.

Strong leadership and managerial skills with the ability to coach and develop a team.

Excellent organisational and communication skills.

Knowledge of warranty and Repair & Maintenance contract processes.

Ability to handle high-pressure situations and make quick decisions. *The Company reserves the right to amend your job description in the line with the changing demands of the business. *Candidates must be eligible to live and work in the UK.

Benefits:

25 days holiday plus bank holidays per year

Birthday off

Life Insurance (2.5x annual salary)

Company Referral Scheme (up to £1000 awarded)

Company Cycle to Work Scheme – we buy the bike and you pay us back saving your NI

Long Service Award – gifts, hampers, vouchers and more for long service

Enhanced Company Pension Scheme (up to 5%, and via salary sacrifice where applicable)

Medicash is our Healthcare Cash Plan (including access to virtual GP, and discounted prices at selected retailers and gyms)

Learning & Development culture (professional qualifications, access to apprenticeships and more)

Quick apply

Refine Your Search

head of customer service jobs in castleford, wyk

Senior Breakdown Controller

Customer Service Representative

Invoicing Associate - MAT Cover

Desk Based Account Manager

Area Care Manager

Emerging Talent & Careers Coordinator

Senior Technical Support Advisor

Credit Control Manager

Assistant Manager

Senior Land and Partnerships Manager

Accounts Receivable Assistant

Senior Hire Controller

Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities)

Sales Manager (Dental Sales & Customer Service)

Customer Resolution & Safeguarding Lead

Internal Communications Lead

Store Manager

Learning and Events Officer

Head Chef

Driver - C1 Licence 7.5t - Day Shift, Wath

I want to receive the latest job alerts for head of customer service in castleford, wyk

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