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Service Manager | Aftersales Manager | Workshop Manager

Holdcroft -
Stoke-on-Trent

Apply Now

Job details

Full-time
£59,000 a year
6 days ago

Benefits

Free parking
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Supervising experience
Automotive service
Leadership
Communication skills

Full job description

Service Manager | Aftersales Manager | Workshop Manager

Job Title: Service Manager | Aftersales Manager | Workshop Manager
Location: Hyundai, Hanley
Salary: OTE £59,000
Working Hours: Full-time
Start Date: Immediate

About the Role

We are looking for an experienced and motivated Service Manager to lead our Aftersales team at Holdcroft Motor Group. This is an exciting opportunity to take ownership of a busy service department, leading a team of skilled Technicians and Service Advisors while delivering exceptional customer service and driving departmental performance.

As Service Manager, you will be responsible for ensuring the smooth day-to-day operation of the workshop and service reception, maintaining manufacturer standards, achieving business targets, and creating a positive, high-performing culture. At Holdcroft, we are committed to investing in our people through ongoing training, career development, and the latest manufacturer support.

Your Role

Lead and manage the daily operations of the service department, ensuring maximum efficiency and productivity
Motivate, coach, and develop a team of Service Advisors and Vehicle Technicians
Deliver outstanding levels of customer satisfaction and resolve customer queries professionally
Monitor departmental performance against key performance indicators and implement continuous improvements
Ensure workshop loading, quality of work, and customer communication meet manufacturer and company standards
Build and maintain strong relationships with manufacturer representatives and key stakeholders
Drive profitability while maintaining exceptional service standards and operational compliance
Ensure all health and safety, manufacturer, and company policies are followed

What We Offer

Competitive salary with OTE of £59,000
Bonus scheme linked to departmental performance
31 days holiday
Colleague referral bonus scheme (up to £1,000)
Ongoing manufacturer and in-house training programmes
Career progression opportunities within a growing automotive group
Supportive and collaborative working environment
Employee discounts across the Holdcroft Group
Employee Assistance Programme
Free on-site parking

About You

Previous experience managing or supervising an automotive service department
Strong leadership skills with the ability to motivate and develop high-performing teams
Excellent customer service and communication skills
Strong understanding of workshop operations, aftersales processes, and manufacturer standards
Commercial awareness with the ability to drive departmental performance and profitability
Excellent organisational and problem-solving skills with strong attention to detail
Experience working with multiple vehicle brands is advantageous
Full UK driving licence

About Holdcroft

Holdcroft is a leading automotive retail group committed to delivering exceptional customer service and investing in the development of our people. We pride ourselves on providing manufacturer-led training, career progression opportunities, and a supportive environment where our teams can thrive. If you're ready to lead a successful service department and take the next step in your automotive management career, we'd love to hear from you.

Apply Now

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