Service centre manager Work, Jobs in Chelmsford, Eng (with Salaries)

Deputy Head of Teaching and Learning
Community College Initiative —Chelmsford
- £45,000 - £55,000 a year
- Full-time
- Education
- Continuous improvement
- Mentoring
- Free parking
Quick apply
7d
Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Guest Relations & Office Administration assistant
Skreens Park Activity Centre —Chelmsford
- £10.85 - £12.71 an hour
- Full-time
- Microsoft Word
- Front desk
- Cleaning
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Services and Enquiries Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- CRM software
- Organisational skills
- Relocation assistance
6d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Chelmsford
- £3,800 a month
- Full-time
Quick apply
Day Centre Manager
ECL —Maldon
- £30,000 a year
- Call to connect
- Experience working with individuals with disabilities
- Travel
- Training & development
- Paid training
- Annual leave
Quick apply
11d
Contact Centre Shift Manager (Full time)
Pinnacle Group —Chelmsford
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Museum Manager
Chelmsford City Council —Chelmsford
- £60,327 - £66,258 a year
- Full-time
- Management
- Leadership
Senior Customer Service Advisor (Nights)
Pinnacle Group —Chelmsford
- £25,000 a year
- Night shift
- CRM software
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
FM Supervisor
OCS Group —Witham
- Monday to Friday
- Management
- Computer literacy
- Supervising experience
Quick apply
7d
Lifestyle and Wellbeing Coordinator
Bupa —Springfield
- £12.75 - £13.75 an hour
- Part-time
- Budgeting
- Employee discount
- Gym membership
Quick apply
Customer Resolution Centre Advisor - part time 23hr pw
Delta Housing —Chelmsford
- £18,865 a year
- Part-time
- Hybrid work
- CRM software
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
3d
Senior Test Centre Associate - Chelmsford
Reed In Partnership —Chelmsford
- £14.96 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Commissioning General Manager
Crystal Care Collection —Heybridge
- £65,000 - £75,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
Admissions Manager
St Elizabeth's Centre —Much Hadham
- Up to £32,793 a year
- Full-time
- CRM software
- Project management
- Organisational skills
- Free parking
- Annual leave
Quick apply
Sales Assistant
Topps Tiles —Chelmsford
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
14d
Casual Duty Manager
Chelmsford City Council —Chelmsford
- £15.57 an hour
- Customer service
11d
Learning Coordinator / Project Support Officer
Osborne Partnership —Dagenham
- £14.14 - £14.80 an hour
- Full-time
- Mentoring
- Training & development
- Café
- Free parking
Quick apply
HYDRA Technician (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £33,603 a year
- Full-time
- IT
- Training & development
- Communication skills
- Annual leave

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service centre manager jobs near chelmsford, eng

Deputy Head of Teaching and Learning

Community College Initiative
Chelmsford

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
7 days ago

Benefits

Free parking
On-site parking

Qualifications

Student engagement
Curriculum development
Coaching
Mentoring junior staff
Special education
Performance management
Education health and care plan reviews
Change management
Compliance monitoring
Learning quality assurance auditing
Quality assurance
Education
Continuous improvement
Continuous improvement cycles oversight
Decision making
Post-secondary education experience
Mentoring
QTS
Change leadership
Professional development mentoring
Educational staff professional development programmes
Training & development
Safeguarding compliance in education
Cybersecurity
AI
Leadership
Team motivation leadership
Internal quality assurance
Teaching
Corporate regulatory compliance oversight
Education health and care plans

Full job description

Purpose of the Role:

As a member of the Senior Management Team (SMT), the Deputy Head of Teaching and Learning provides strategic leadership to ensure outstanding educational provision for young people aged 16–25 with Special Educational Needs and Disabilities (SEND). The postholder will champion excellence in teaching, learning, assessment and curriculum development, driving a culture of continuous improvement that enables every learner to achieve ambitious outcomes.

Working closely with the:

- Head of Teaching and Learning

- Operations Manager

- Directors

- External Governance Advisory Board

The Deputy Head of Teaching and Learning will lead on curriculum innovation, professional development, qualification delivery and educational compliance.

The role has strategic responsibility for maintaining high standards across all educational programmes, ensuring the college remains inspection-ready, fully compliant with awarding organisations and responsive to the evolving needs of learners, employers and local stakeholders.

The postholder will inspire and develop staff, use evidence-informed practice to raise standards, and contribute significantly to the strategic direction and future growth of the college.

The role is expected to ensure a comprehensive student programme support service, supporting Tutors in assisting students to overcome barriers to learning and access a broad and relevant enriched programme of learning and ongoing opportunities.

As part of the CCi team, the role will expect you to:

Promote positive support and intervention
Improve overall standards
Contribute to college wide improvement processes
Support the student pathways from application through to leaver/destination stages
Help every student stay safe and reach their full potential
Act as a role model for the college's values and culture.
Promote safeguarding as everyone's responsibility.
Champion equality, diversity, inclusion and learner wellbeing.
Build positive relationships with parents, carers, employers, local authorities and external agencies.
Represent the college professionally throughout all practice.
Undertake additional strategic responsibilities appropriate to membership of the Senior Management Team.
Contribute to own appraisal, contractual, and safeguarding responsibilities.

Direct duties will include:

Contribute to student interview processes, including student/parent interviews, assessments, and relevant professionals meetings.
Provide ongoing pastoral support to students/families.
Assist Tutors to support behaviour, wellbeing and attendance interventions.
Lead restorative meetings and conversations and help resolve student issues.
Act as a positive role model and trusted point of contact.
Assist Tutors to identify barriers to learning and support student engagement.
Monitor EHCP Annual Review paperwork/submissions.
Monitor destination planning, transition meetings and paperwork/submissions.
Prepare qualification sampling for EQA including:
IQA summative briefs
IQA student work
Complete relevant IQA/EQA submission paperwork
Baselining review meetings
Functional skills exemption
Assigning/registering qualifications
Tracking qualification progress
Setting up IQA quality folders
Standardisation meetings
Qualification Centre Compliance monitoring
Learner Voice
Student forums 3 x year

Role will include – ‘Data Protection Officer’.

Lead on digital skills provision (focusing on internet safety and AI)
Deliver and monitor data protection and cyber security processes, ensuring the provision, staff, and students/families/partnerships are compliant with data protection laws and regulations.
Adopt best practice.
Achieve regulatory compliance.

Duties in Partnership with the Head of Teaching and Learning will include:

Attend and contribute to Tutor conferences
Attend and contribute to SMT agenda/meetings
Monitoring and support with Safeguarding
Contribute to staff surveys and analysis
Lead LSA meetings
Supervision and support of Tutors
Supervision of student programmes
Tutor observations
Contribute to annual SAR & QIP
EGAB (External Governance Advisory Board) reports
Contribute to quality audit
Policy reviews
Curriculum design/overview
Mentor for 2 x trainee teachers
Contribute to/attend ‘Tutor-Huddles’ (Tutor meetings)
Organise annual CPD plan for all staff
Deliver Tutor CPD sessions

Person Specification:

Essential Qualifications:

- Qualified Teacher Status (QTS), PGCE or equivalent teaching qualification.

- Level 5 Diploma in Education and Training (or equivalent).

- Level 4 Internal Quality Assurance (IQA) qualification or willingness to obtain.

- Assessor qualification (or willingness to obtain).

- Evidence of continuing professional development.

- Designated Safeguarding Lead training (or willingness to undertake).

- Data Protection Officer training (or willingness to undertake).

Desired Experience

- Successful experience of leadership within Further Education or Specialist SEND

provision.

- Experience of strategic curriculum leadership.

- Experience of leading quality improvement resulting in measurable improvements.

- Experience of staff performance management and coaching.

- Experience of leading lesson observation and quality assurance systems.

- Experience of SAR, QIP and inspection preparation.

- Experience of working with Governors and senior leaders.

- Experience of awarding body compliance

- Experience of analysing educational performance data to inform strategic decision

making.

Leadership Competencies

The successful candidate will demonstrate the ability to:

- Inspire and motivate others through inclusive leadership.

- Think strategically while maintaining operational excellence.

- Make evidence-based decisions that improve learner outcomes.

- Lead organisational change positively and effectively.

- Build high-performing teams through coaching and empowerment.

- Foster a culture of accountability, collaboration and innovation.

- Maintain resilience and sound judgement under pressure.

- Communicate effectively with learners, families, staff, Governance and external

partners.

Key Performance Indicators

The Deputy Head of Teaching and Learning will be accountable for:

- Outstanding quality of teaching, learning and assessment.

- Continuous improvement in learner progress, achievement and destinations.

- Successful implementation of the College Teaching and Learning Strategy.

- Positive outcomes from quality audits and external inspections.

- Timely completion and impact of SAR and QIP actions.

- High levels of staff engagement and professional development.

- Awarding organisation compliance and successful EQA outcomes.

- Effective curriculum development aligned to learner needs and strategic priorities.

- Robust learner voice systems demonstrating measurable improvements.

- Full compliance with statutory, regulatory and data protection requirements.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service centre manager jobs in chelmsford, eng

Deputy Head of Teaching and Learning

Contact Centre Shift Manager (Part time)

Operational Support Officer

Guest Relations & Office Administration assistant

Customer Services and Enquiries Assistant

JUNIOR SALES CONSULTANT

Day Centre Manager

Contact Centre Shift Manager (Full time)

Museum Manager

Senior Customer Service Advisor (Nights)

FM Supervisor

Lifestyle and Wellbeing Coordinator

Customer Resolution Centre Advisor - part time 23hr pw

Senior Test Centre Associate - Chelmsford

Commissioning General Manager

Admissions Manager

Sales Assistant

Casual Duty Manager

Learning Coordinator / Project Support Officer

HYDRA Technician (Headquarters, Chelmsford)

I want to receive the latest job alerts for service centre manager in chelmsford, eng

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