Head of customer experience Work, Jobs in Cheltenham, Eng (with Salaries)

Head of Contact Centre Sales and Customer Experience
JG Travel Group —Cheltenham
- Full-time
- Sales
- Customer service
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Customer service
- Leadership
- Free parking
- Employee discount
Quick apply
8d
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
Sales and Design Consultant
Sofas and Stuff —Cheltenham
- Weekend availability
- Sales
- Computer literacy
- In-person
Quick apply
7d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
6d
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
7d
Assistant Merchandiser
Superdry —Cheltenham
- Microsoft Excel
- Store discount
- Annual leave
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
13d
Senior Digital Marketing Manager / Head of Marketing
Wellbeing Group —Worcester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
- Free parking
Quick apply
13d
Event Manager
Ragley Hall Estate —Alcester
- Overtime
- Hospitality
- Customer service
- Microsoft Office
- Free parking
Quick apply
1d
Head of Store Development
ProCook —Gloucester
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- IT
- Free parking
- Employee assistance programme
Quick apply
1d
Junior Stylist
Superdry —Cheltenham
- Store discount
- Annual leave
6d
Roadside Technician - Cheltenham
RAC —Cheltenham
- £36,400 - £61,000 a year
- Overtime
- In-person
- Automotive diagnostics
Service Colleague (Express)
ASDA —Cheltenham
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
5d
Store Manager - Cheltenham
DERTOUR UK —Cheltenham
- £35,643 a year
- Weekend availability
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Baker (Minimium 3 Years Experience)
Little Bakery Company —Moreton-In-Marsh
- £35,000 - £40,000 a year
- 8 hour shift
- Cooking
- Bakery
- In-person
- Free parking
Quick apply
Receptionist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
19h
Head of Pricing
Open GI —Worcester
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
- Full-time
- Hybrid work
- Product management
- Agile
Quick apply
Helpdesk Team Manager
Arcus FM —Cirencester
- Up to £31,930 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
7d

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head of customer experience jobs near cheltenham, eng

Head of Contact Centre Sales and Customer Experience

JG Travel Group -
Cheltenham

Quick apply

Job details

Permanent | Full-time

Benefits

Casual dress
Cycle to work scheme
Company pension
Company events
Employee discount
Referral programme

Qualifications

Sales
Customer service
Complaint handling
Performance management
Analysis skills
AI
Leadership
Communication skills

Full job description

Head of Contact Centre Sales and Customer Experience

Competitive salary/ Cheltenham

No Agents please

We're looking for an experienced and forward-thinking leader to head up our Sales Contact Centre and Customer Services teams. This is a pivotal role within our travel business, responsible for increasing revenue, improving conversion rates and ensuring every customer interaction reflects our commitment to outstanding service.

You'll lead high-performing teams across sales and customer service operations, developing an omnichannel contact strategy that delivers results across phone, email, live chat, social media and digital channels.

We're particularly interested in candidates who have successfully used automation, AI, self-service technology and process improvement initiatives to reduce avoidable contacts, improve efficiency and allow teams to focus on higher-value customer interactions and sales opportunities.

What You'll Be Doing

Driving sales performance, conversion and revenue growth through the Contact Centre.
Leading and developing sales and customer service teams.
Creating exceptional customer experiences across all contact channels.
Managing customer feedback, complaints and complex escalations.
Ensuring compliance with Package Travel Regulations and company policies.
Using data and insight to improve performance and customer outcomes.
Implementing automation and digital solutions to streamline processes.
Working closely with senior stakeholders to influence commercial performance and customer strategy.

What We're Looking For

Proven experience leading a sales-focused contact centre or customer operations function.
A strong track record of delivering commercial growth through increased conversion and retention through contact centres.
Experience managing customer service and complaint handling teams.
Expertise in workforce planning, performance management and coaching.
Strong analytical and reporting capabilities.
Excellent leadership, communication and stakeholder management skills.
Ideally some experience optimising automation, AI, self-service solutions while maintaining and enhancing customer experience.

Why Join Us?

This is an opportunity to make a real impact within a growing and forward thinking travel business. You'll be able to help influence our customer contact strategy, drive meaningful change and introduce innovative solutions that improve both customer experience and commercial performance.

If you're passionate about leading people, delivering commercial results and embracing technology to transform customer operations, we'd love to hear from you.

If you feel you have the relevant experience attributes and hunger for this role, please send your CV and letter of application to Helen Moylan/ Chief Customer & People Officer at [email protected]

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in cheltenham, eng

Head of Contact Centre Sales and Customer Experience

Head of Customer Service

Head of Business Systems

Sales and Design Consultant

Head of Branch Support

Head of Customer Activation

Assistant Merchandiser

Regional Wholesale Manager

Senior Digital Marketing Manager / Head of Marketing

Event Manager

Head of Store Development

Junior Stylist

Roadside Technician - Cheltenham

Service Colleague (Express)

Store Manager - Cheltenham

Senior Baker (Minimium 3 Years Experience)

Receptionist

Head of Pricing

Head of Product - Secure Mobility

Helpdesk Team Manager

I want to receive the latest job alerts for head of customer experience in cheltenham, eng

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