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Assistant General Manager

Daytona Motorsport -
Esher

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
10 days ago

Qualifications

Closing procedures
Customer service
Computer literacy
Stakeholder liaison
Microsoft Office Suite
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Assistant General Manager

Location: Daytona Sandown Park, More Lane, Esher, Surrey, KT10 8AN
Department: Venue Operations
Reporting to: General Manager
Hours: Full-time, Permanent

Are you an experienced manager, supervisor, or team leader looking for your next challenge? As Assistant General Manager at Daytona Sandown Park, you'll play a key role in the day-to-day running of the venue, supporting the General Manager, leading teams across the business, and helping ensure every customer receives a safe, professional, and memorable experience.

Why Join Us?

Take on a senior leadership role at a busy outdoor motorsport venue
Work closely with the General Manager and wider management team
Lead and develop teams across a fast-paced operational environment
Play a key role in customer experience, safety, and venue performance
Varied role combining operations, people management, administration, and event delivery
Full product and service training provided
Clear opportunities for development and progression within Daytona

About Daytona & Sandown Park

Daytona is the UK's leading karting operator, delivering one of the most authentic motorsport experiences available in arrive-and-drive karting. From championship-winning DMAX race karts and iconic endurance events to corporate experiences and junior driver development, Daytona provides unrivalled racing opportunities for drivers of all levels.

Daytona Sandown Park is a long-established outdoor karting venue operating in a fast-paced, customer-focused environment. Quality, consistency, and teamwork are at the heart of everything we do, ensuring every customer receives a safe, professional, and memorable experience.

The Role

As Assistant General Manager, you will support the General Manager in the day-to-day operation of the venue and take responsibility for the business in their absence. You will oversee operational standards, support and develop teams, ensure company procedures are followed, and help deliver exceptional customer experiences across all areas of the venue.

This role requires a confident leader who can communicate effectively, make sound decisions under pressure, and maintain high standards of safety, service, and presentation.

Key Responsibilities

Venue Operations

Support the General Manager in the day-to-day running of the venue
Take responsibility for venue operations in the absence of the General Manager
Ensure the venue is operational, safe, and presented to Daytona standards at all times
Support the delivery of race events, customer bookings, and operational activities
Work closely with department managers to ensure the smooth running of the business

Team Leadership & Development

Lead, motivate, train, and support venue team members
Assist with recruitment, onboarding, and staff development
Ensure company procedures, standards, and expectations are communicated and followed
Promote a positive team culture and lead by example

Customer Experience & Commercial Performance

Deliver exceptional customer service standards across the venue
Ensure customers receive a welcoming, professional, and memorable experience
Support venue performance through effective planning and team management
Build and maintain strong relationships with suppliers, customers, and stakeholders

Compliance & Administration

Ensure compliance with company policies, procedures, and operational regulations
Support completion and submission of staff documentation and administrative requirements
Ensure daily set-up and close-down procedures are completed effectively
Maintain high standards of health & safety, presentation, and operational compliance

What We're Looking For

Experience in a management, supervisory, or team leadership role
Strong organisational, motivational, and people-management skills
Excellent verbal and written communication skills
Ability to lead by example and engage teams effectively
Confident, professional, and customer-focused approach
Strong problem-solving and decision-making abilities
Experience working in a fast-paced operational environment
Computer literate, including Microsoft Office
Motorsport, leisure, hospitality, or events experience would be advantageous
Flexible availability, including evenings and weekends

Quick apply

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