Customer experience manager Work, Jobs in Chester (with Salaries)

General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
3d
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Senior Product Manager - Credit Cards (Engagement & Retention)
Lloyds Banking Group —Chester
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
- Presentation skills
- Product management
- Banking
1d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Operational Support Grade - HMP Berwyn (Prison Support Role)
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d
QC Shift Analyst
Alkegen —Widnes
- Full-time
- Microsoft Office
- Organisational skills
- Computer skills
Senior CRM Executive
Specialist Holidays Group —Chester
- Full-time
- Sales
- Project management
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
MINI Retail Sales Manager (Chester)
The Halliwell Jones Group —Chester
- £32,500 - £55,000 a year
- Weekend availability
- Microsoft Word
- Customer service
- Administrative experience
Quick apply
8d
Contracts Manager
Construction Linx Limited —Crewe
- £40,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Project management
Quick apply
Store Manager
Montezuma's Chocolates —Chester
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
- Referral programme
Quick apply
Management Accountant / Finance Manager
Lester Cladding Limited —Buckley
- £42,000 - £55,000 a year
- Full-time
- Microsoft Excel
- In-person
- Free parking
- Annual leave
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Group Marketing Manager (Chester)
The Halliwell Jones Group —Chester
- Full-time
- Analysis skills
- In-person
- Leadership
Quick apply
3d
Interpretation Manager (Maternity Cover)
Chester Zoo —Chester
- £40,430 a year
- Weekend availability
- Management
- Master's degree
- Project management
- Annual leave
- Employee assistance programme
4h
Change Manager
Marks & Spencer —Chester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Employee discount
Facilities Co-ordinator
Forge Holiday Group Ltd —Chester
- £24,000 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Maintenance
Quick apply
1d
Internal Sales Representative
Electric Center —Chester
- £32,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Driving
- Profit sharing
Quick apply
7d
Customer and Trading Manager - Nightshift
Sainsbury's —Ellesmere Port
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Store Manager - Blinds & Home improvements Chester
Carlton Blinds —Chester
- £27,500 - £40,000 a year
- Full-time
- Management
- Customer service
- Merchandising
Quick apply

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General Manager

Spinners Chester
Chester

Quick apply

Job details

Full-time
Up to £54,000 a year
4 days ago

Benefits

Health & wellbeing programme
Discounted or free food
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
Profit & loss
First Aid Certification
Personal Licence
Food Hygiene Certificate
Level 3 Food Hygiene Certificate
Leadership
Hospitality management

Full job description

ABOUT SPINNERS

Spinners is one of the UK's fastest-growing competitive socialising brands - where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.

Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, interactive boules, interactive golf and Clayshot® - our own proprietary clay shooting simulator you won't find anywhere else - alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.

Spinners Chester sits in the heart of the city, one of the region's premier leisure and retail destinations, and is set to become one of our standout venues as we continue our nationwide rollout. We're not running a games hall - we're running a destination: elevated social gaming, high-energy atmosphere, and a warm, welcoming vibe that keeps guests coming back.

THE ROLE

We're looking for a passionate, people-first General Manager to lead Spinners Solihull. You'll own the venue end to end - the team, the culture, the guest experience, and the P&L - and set the standard for what a flagship Spinners venue looks like.

This is a hands-on leadership role for someone who can balance operational excellence with energy, personality and fun. If you thrive in high-volume, wet-led venues, love entertainment-driven hospitality, and want to grow with a genuinely ambitious brand, this role has your name on it.

And because we're scaling nationally, this isn't a ceiling - our best General Managers will shape the future of Spinners as the group grows.

RESPONSIBILITIES

Guest Experience & Service Excellence

Deliver standout guest experiences from pre-booking through to the last round.
Set the tone for service, atmosphere and energy on every shift.
Actively manage guest feedback, turning challenges into memorable moments.

Team Leadership & Culture

Recruit, train and develop a high-performing team across games, bar and kitchen.
Lead with a visible, hands-on presence on the floor.
Build a positive, inclusive, high-energy culture where people love to work.

Operational Management

Oversee day-to-day operations across all gaming zones, bar and kitchen.
Ensure all activities - darts, bowling, interactive golf, interactive boules, shuffleboard and Clayshot® - are safe, operational and guest-ready at all times.
Maintain exceptional venue standards, cleanliness and presentation.

Financial & Commercial Performance

Own the venue P&L, budgets and cost controls.
Drive revenue through events, corporate and group bookings, promotions and upselling.
Monitor KPIs and continuously feed back on how to refine operations and maximise performance.

Health, Safety & Compliance

Uphold the highest standards of health & safety, licensing and food hygiene.
Carry out risk assessments and ensure all team members are fully trained and compliant.

ABOUT YOU

Proven experience as a General Manager in a high-volume hospitality or entertainment-led venue.
A natural leader who genuinely cares about guests and team development.
Passionate about delivering outstanding service and slick operations.
Commercially minded, with a strong track record of driving sales and profitability.
A confident, hands-on manager who thrives on the floor, not behind a desk.
Comfortable in a late-night, high-energy food, drink and entertainment environment.
Detail-driven - nothing gets past you.

WHY JOIN SPINNERS?

Competitive package of up to £54,000 OTE (£42,000 base salary + performance-related bonus of up to £12,000 per annum).
Real career growth - we're a four-venue group backed by £4m of institutional investment and rolling out nationally. Today's great GMs are tomorrow's multi-site leaders.
A proprietary product - Clayshot® is ours alone, and you'll be running one of the only venues in the country where guests can play it.
Generous team discounts on food, drinks and games.
Employee Assistance Programme for wellbeing support.
A truly unique venue that's just as fun to run as it is to visit.

Pay: Up to £54,000.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Health & wellbeing programme

Ability to commute/relocate:

Chester CH1 3JJ: reliably commute or plan to relocate before starting work (required)

Experience:

Hospitality management: 3 years (required)
Customer service: 3 years (required)

Licence/Certification:

Personal Licence (required)
First Aid Certification (preferred)
Level 3 Food Hygiene Certificate (preferred)

Work authorisation:

United Kingdom (required)

Location:

Chester CH1 3JJ (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in chester

General Manager

Customer Success Manager

Teamlead Customer Success Management

Senior Product Manager - Credit Cards (Engagement & Retention)

Junior Customer Success Manager

Operational Support Grade - HMP Berwyn (Prison Support Role)

QC Shift Analyst

Senior CRM Executive

MINI Retail Sales Manager (Chester)

Contracts Manager

Store Manager

Management Accountant / Finance Manager

Hire Desk Team Leader

Group Marketing Manager (Chester)

Interpretation Manager (Maternity Cover)

Change Manager

Facilities Co-ordinator

Internal Sales Representative

Customer and Trading Manager - Nightshift

Store Manager - Blinds & Home improvements Chester

I want to receive the latest job alerts for customer experience manager in chester

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