Complaints manager Work, Jobs in Chewton Mendip, Som (with Salaries)

Resolution & Improvement Manager
Teleperformance —Bristol
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
8d
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Continuous improvement
- Team management
- Travel
- Annual leave
Assistant Front of House Manager
Lucknam Park Hotel & Spa —Chippenham
- Weekend availability
- Hotel
- Team management
- Front desk
- Free parking
- Employee discount
Quick apply
7d
Hotel General Manager
Hotel —Bath
- From £40,000 a year
- Full-time
- Hotel
- Supervising experience
- In-person
- Free parking
- Relocation assistance
Quick apply
4d
Regional Workplace Services Manager (South)
Government Property Agency —Bristol
- £68,568 - £74,147 a year
- Full-time
- Presentation skills
Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720)
HM Prison & Probation Service —Bristol
- £50,001 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
12d
Information Governance Officer (Complaints)
Bath and North East Somerset Council —Keynsham
- £16.35 - £17.47 an hour
- Communication skills
- Work from home
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
8d
Customer Resolutions Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
3d
Reablement Team Leader
Bristol City Council —Bristol
- £42,839 a year
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Annual leave
- Flexitime
12d
Operations Manager
ABM UK —Bristol
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
8d
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
New Business Manager - Corporate Partnerships
Forestry England —Bristol
- £40,388 - £43,482 a year
- Part-time
- English
- Travel
- Free parking
- Employee discount
Duty Manager
ABM UK —Bristol
- Full-time
- Management
- Communication skills
- Employee discount
Quick apply
8d
Assistant Operations Manager
Unite Students —Bath
- £34,500 a year
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
Operations Manager
ABM —Bristol
- Full-time
- Management
- Communication skills
8d
Operations Manager
Places for People —Bath
- Up to £35,000 a year
- Hybrid work
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
Technical Manager - Complaints Governance & Oversight
Fidelity International —Kingswood
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Face to Face Membership Recruitment Manager
Forestry England —Bristol
- £40,388 - £43,482 a year
- Part-time
- Hybrid work
- Sales
- English
- Recruiting
- Free parking
- Employee discount

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Resolution & Improvement Manager

Teleperformance -
Bristol

Apply Now

Job details

Permanent | Full-time
8 days ago

Benefits

Work from home

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Management reporting
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Overview

Resolution & Improvement Manager

Location: Flexible - WFH or hybrid at one of our UK offices. Quarterly international travel requried.

Salary: Dependent on experience

Contract: permanent & full-time

Great Benefits

The Role

We are seeking a Resolution & Improvement Manager to lead our Resolution & Improvement Team (RIT), a specialist function responsible for managing complex customer escalations while driving continuous improvement across the Contact Centre.

This role combines operational leadership with a strategic focus on customer experience, service improvement and operational effectiveness. You will be responsible for ensuring that complex customer issues are resolved efficiently and fairly while using customer insight, operational data and root cause analysis to identify opportunities for improvement.

Success in this role requires strong leadership, analytical capability and stakeholder management skills, along with the ability to translate customer feedback and operational insight into sustainable improvements that enhance customer outcomes and reduce avoidable demand

Key Responsibilities

Lead, motivate and develop the Resolution & Improvement Team, creating a high-performing and customer-focused culture.

Manage complex customer enquiries, escalations and specialist casework, ensuring timely and effective resolution.

Act as the senior escalation point for high-profile, sensitive or business-critical customer cases.

Drive the Contact Centre Continuous Improvement programme, identifying opportunities to enhance customer experience and operational performance.

Analyse customer feedback, complaints, colleague insight and operational data to identify trends, root causes and areas for improvement.

Lead process reviews and root cause analysis activities to reduce repeat contacts and improve First Contact Resolution.

Partner with operational managers and support functions to implement and embed sustainable service improvements.

Monitor operational performance, using management information and reporting to drive decision-making and improvement activity.

Present insights, recommendations and improvement plans to senior stakeholders.

Build strong relationships across Operations, Workforce Planning, Quality Assurance, Learning & Development and other key business functions.

Ensure compliance with organisational policies, governance frameworks and regulatory requirements.

Promote best practice, knowledge sharing and a culture of continuous improvement throughout the Contact Centre

Skills & Experience

Proven leadership experience within a Contact Centre or Customer Service environment.

Experience managing complex customer escalations, complaints or specialist casework.

Track record of delivering operational change and continuous improvement initiatives.

Strong analytical skills, with experience interpreting operational performance data and identifying trends.

Experience leading change programmes and embedding service improvements across operational teams.

Excellent stakeholder management and influencing skills.

Strong coaching, performance management and team development capability.

Ability to balance operational delivery with strategic improvement priorities.

Experience with quality assurance, complaints management or customer journey improvement frameworks is desirable.

Lean, Six Sigma or other Continuous Improvement qualifications would be advantageous.

Experience working in a BPO & luxury retail environment would be advantageous.

Personal Attributes

Strong leader with the ability to inspire, develop and engage teams.

Customer-focused with a passion for delivering positive outcomes and service excellence.

Collaborative approach, building effective relationships across multiple functions and stakeholder groups.

Analytical and insight-driven, using data to inform decisions and improvements.

Proactive and solution-oriented with strong problem-solving capabilities.

Accountable, resilient and comfortable operating in a fast-paced environment.

Strong communication skills with the ability to influence at all levels of the organisation.

Committed to continuous improvement and driving positive change.

#LI-CW1

Apply Now

Refine Your Search

complaints manager jobs in chewton mendip, som

Resolution & Improvement Manager

Customer Service Manager

Assistant Front of House Manager

Hotel General Manager

Regional Workplace Services Manager (South)

Senior Operational Support Manager - Permanent - Bristol - Bristol & South Gloucestershire PDU (10206720)

Information Governance Officer (Complaints)

Delivery Manager

Customer Resolutions Manager

Reablement Team Leader

Operations Manager

Customer Experience Manager

New Business Manager - Corporate Partnerships

Duty Manager

Assistant Operations Manager

Operations Manager

Operations Manager

Team Leader

Technical Manager - Complaints Governance & Oversight

Face to Face Membership Recruitment Manager

I want to receive the latest job alerts for complaints manager in chewton mendip, som

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