Of customer service Work, Jobs in Chieveley, Brk (with Salaries)

Customer Service Advisor - Adult Learning
Civic Recruitment Limited —Fawley
- £18.75 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
3h
Sales Assistant
Schuh —Newbury
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
13d
FOH Team Member Seasonal
Crab & Boar —Newbury
- Part-time
- Employee discount
- Flexible schedule
Quick apply
After Sales Assistant
Manamanx Limited —Thatcham
- From £13.80 an hour
- Part-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
Quick apply
5d
Retail Customer Service Assistant
bp Retail —Newbury
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
1d
Utilities Administrator
Network Plus —Hermitage
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Retail Customer Service Assistant - Nights
bp Retail —Newbury
- £13.45 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
1d
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Sales and Office Administrator
Cobal Sign Systems Limited —Newbury
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
Quick apply
1d
Customer Support Specialist / Planning Co-ordinator
Talboys Utility Services (Oxford), (TUSO) —Oxford
- £25,000 - £28,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
- Store discount
- Employee discount
Quick apply
Retail Supervisor
Wickes —Newbury
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
7d
Trainee Sales Assistant
Placement Professionals —Swindon
- £600 a week
- Full-time
- Sales
- Customer service
- Driving
Quick apply
Team Member -Newbury
Pret A Manger —Newbury
- £14 an hour
- Part-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
13h
Engineering Administrator & Customer Support Coordinator
ILPRA SYSTEMS UK LTD. —Swindon
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
Receptionist
David Lloyd Clubs —Newbury
- £13.30 an hour
- Communication skills
- Employee discount
1d
Retail Sales Assistant - Keyholder
The Works —Newbury
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
13d
Inbound Sales Adviser
Online legal Services Limited —Swindon
- £25,000 - £45,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- English
- Free parking
- Annual leave
Quick apply
14d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
5d

I want to receive the latest job alerts for of customer service in chieveley, brk

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Customer Service Advisor - Adult Learning

Civic Recruitment Limited
Fawley

Quick apply

Job details

Full-time
£18.75 an hour
3 hours ago

Benefits

Paid volunteer time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
English
Microsoft Office
Administrative experience
Numeracy
Data entry
Organisational skills
IT
Communication skills

Full job description

6 months contract with a Local Authority

Job Title: Customer Service Advisor

Job Purpose

As a member of the Customer Care and Business Support Team, the Customer Service Advisor will provide a high-quality, customer-focused service to learners, staff, partners, and prospective customers.

The role will act as the first point of contact for all enquiries, providing information, advice, and administrative support to support the delivery of Lifelong Learning and Community Learning Services. The post holder will contribute to the effective operation of the service by maintaining accurate records, supporting enrolment processes, and assisting in various administrative and business support functions.

Key Responsibilities

Customer Service and Reception

Act as the first point of contact for learners, staff, tutors, managers, and members of the public via telephone, email, letter, and face-to-face contact.
Provide a professional, welcoming, and responsive customer service experience.
Respond to enquiries regarding Lifelong Learning programmes and available learning opportunities.
Signpost learners to appropriate courses, providers, and support services.
Manage appointments and enquiries for Information, Advice and Guidance (IAG) services and curriculum managers.

Learner Enrolment and Administration

Support learners with course enrolment and registration processes.
Assist learners in completing enrolment forms accurately and ensuring all required information is obtained.
Process course fees, issue receipts, and maintain accurate financial and administrative records.
Enter enrolment and attendance information accurately onto Management Information Systems (MIS).
Maintain electronic and paper-based records in accordance with service procedures.

Business Support

Provide administrative support to curriculum managers, tutors, and the wider Business Support Team.
Prepare documents, letters, reports, and correspondence using Microsoft Office applications.
Support the administration and coordination of learning programmes and projects.
Assist with data entry, record keeping, filing, and document management.

Communication and Engagement

Liaise with learners through telephone, email, and written correspondence.
Record and manage learner feedback, complaints, suggestions, and compliments.
Conduct learner satisfaction surveys and gather feedback to support service improvement.
Promote available learning opportunities and community programmes.

Centre Operations Support

Provide reception and front-of-house support at community learning centres and other venues as required.
Ensure information boards, displays, posters, leaflets, and promotional materials are accurate, current, and professionally presented.
Support the day-to-day operation of learning centres.

Volunteer and Apprentice Support

Assist with the induction, supervision, and ongoing support of volunteers and apprentices.
Support learning centre activities and engagement initiatives.

Quality and Compliance

Ensure compliance with Council policies, procedures, Health and Safety requirements, Equal Opportunities, and Diversity policies.
Contribute to service quality improvement initiatives, self-assessment activities, and annual service reviews.
Maintain confidentiality and adhere to Data Protection requirements at all times.

Team Contribution

Attend team meetings, supervision sessions, training, and performance reviews.
Participate in continuous professional development activities.
Undertake additional duties appropriate to the role as required by the Lifelong Learning Business Support Team.

Essential Experience

Experience working in a customer-focused environment.
Experience providing face-to-face, telephone, and email customer service.
Experience working as part of a team.
Experience using Microsoft Office applications, including:
- Word
- Excel
- Outlook
- Teams
Experience carrying out administrative and data entry duties.

Desirable Experience

Experience working in an education, training, or learning environment.
Experience supporting enrolment or admissions processes.
Experience working within Local Government or public sector services.
Experience working within diverse and multicultural communities.

Essential Qualifications

5 GCSEs (or equivalent), including English and Mathematics.
Good level of literacy, numeracy, and IT competence.

Desirable Qualifications

Customer Service qualification.
Business Administration qualification.
Information, Advice and Guidance (IAG) qualification.
Additional qualifications related to customer service, administration, or education support.

Knowledge and Skills

Essential

Excellent customer service skills.
Strong communication skills, both written and verbal.
Good literacy, numeracy, and IT skills.
Ability to work effectively under pressure and manage competing priorities.
Strong organisational and administrative skills.
Ability to maintain accurate records and data.
Understanding of equality, diversity, and inclusion principles.
Ability to respond sensitively to learners and members of the public.
Ability to build positive relationships with learners, colleagues, and partners.
Understanding of confidentiality and data protection requirements.

Desirable

Understanding of adult education and lifelong learning services.
Knowledge of barriers faced by adult learners returning to education.
Understanding of customer service best practices within an educational environment.
Ability to communicate in community languages other than English.

Additional Information

Client: Slough Borough Council
Department: Lifelong Learning Service
Job Title: Customer Service Advisor
Reporting To: Funding and Compliance Officer
Location: The Curve, William Street, Slough, Berkshire, SL1 1XY, United Kingdom
Contract Type: Limited Company/Umbrella
Pay Rate: £18.75 per hour
Working Hours: 37 hours per week
DBS Requirement: Basic DBS Check Required
Working Environment: Office-based across Slough and the Royal Borough of Windsor & Maidenhead (RBWM)
This is an excellent opportunity to work as part of a small, friendly, and dynamic team supporting learners throughout their journey, from enrolment through to achievement.
The customer service operation is cyclical and provides support across both Slough and RBWM.
One post offers the opportunity to work an 8:00 AM start shift.
Immediate Start Available
Bi-weekly payment schedule
Closing Date: Recruitment closing soon – early applications are encouraged.

Quick apply

Refine Your Search

of customer service jobs in chieveley, brk

Customer Service Advisor - Adult Learning

Sales Assistant

FOH Team Member Seasonal

After Sales Assistant

Retail Customer Service Assistant

Utilities Administrator

Contact Centre Associate

Retail Customer Service Assistant - Nights

Sales Assistant - UNIQLO Oxford Westgate

Sales and Office Administrator

Customer Support Specialist / Planning Co-ordinator

Retail Supervisor

Complaints Team Leader

Trainee Sales Assistant

Team Member -Newbury

Engineering Administrator & Customer Support Coordinator

Receptionist

Retail Sales Assistant - Keyholder

Inbound Sales Adviser

Senior Customer Service Manager

I want to receive the latest job alerts for of customer service in chieveley, brk

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