Service manager Work, Jobs in Chineham, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Trainee Site Manager
RW Armstrong & Sons —Basingstoke
- Full-time
- Management
- Construction experience
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Recruiter
Hartford Care —Basingstoke
- £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
People Services Administrator
Gist Limited —Basingstoke
- Up to £35,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Travel
- Annual leave
- Employee assistance programme
3d
Regional Service Charge Manager
SNG (Sovereign Network Group) —Basingstoke
- £58,000 - £71,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Youth Engagement Coordinator
YMCA Fairthorne Group —Basingstoke
- £12.71 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
- Annual leave
Quick apply
PMO Coordinator
Gist Limited —Basingstoke
- Up to £37,000 a year
- Full-time
- Microsoft Office
- Travel
- Agile
- Annual leave
- Employee assistance programme
Nursery Manager
Bright Horizons —Basingstoke
- £40,993 - £53,634 a year
- Full-time
- Management
- Experience working with children
- Preschool
- Annual leave
Quick apply
Office Coordinator
Mott MacDonald —Tadley
- Part-time
- Hybrid work
- Microsoft Office
- Travel
- Front desk
1d
Area Manager
Lidl —Andover
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Fleet Compliance Coordinator
Gist Limited —Basingstoke
- £34,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Facilities Manager
VINCI Facilities UK —Basingstoke
- Full-time
- Organisational skills
- Contracts
- Computer skills
Quick apply
Building Manager
Centrick —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Communication skills
- Sick pay
Quick apply
Trainee Shop Manager
Farmfoods —Basingstoke
- £32,648.16 - £35,306.88 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Contract Cleaning Services Manager ( NHS Hospital) - 401
GSF SANDYLIGHT LTD —Thatcham
- £33,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Savings Administrator - 12 month Fixed Term Contract
Castle Trust Bank —Basingstoke
- £25,500 a year
- Continuous improvement
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
8d
Property Manager
Belvoir Newbury —Newbury
- £40,000 - £42,000 a year
- Full-time
- Microsoft Office
- Driving
- In-person
- Annual leave
Quick apply
8d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d

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service manager jobs near chineham, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

service manager jobs in chineham, ham

Complaints & Resolution Manager

Trainee Site Manager

Recruiter

People Services Administrator

Regional Service Charge Manager

Youth Engagement Coordinator

Support Office - HR Advisor

PMO Coordinator

Nursery Manager

Office Coordinator

Area Manager

Service Delivery Manager

Fleet Compliance Coordinator

Assistant Facilities Manager

Building Manager

Trainee Shop Manager

Contract Cleaning Services Manager ( NHS Hospital) - 401

Savings Administrator - 12 month Fixed Term Contract

Property Manager

Event Enquiry Assistant

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