Customer success specialist Work, Jobs in Chinley, Dby (with Salaries)

Advanced Specialist, Customer Success
Pearson —Manchester
- Business development
- Continuous improvement
- Mentoring
Complaints Specialist
carloans 365 —Sale
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Employee assistance programme
Quick apply
6h
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
4d
Anti-Corruption Investigation Officer
HM Revenue and Customs —Manchester
- £31,096 - £37,919 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
13d
AI Delivery & Adoption Specialist
Aimai Ltd —Meltham
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Communication skills
- Flexible schedule
Quick apply
13d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Barnsley
- Full-time
- CRM software
- In-person
- AI
Quick apply
6h
Rolex Watchmaker
The Watches of Switzerland Group —Manchester
- Customer service
- Communication skills
- Employee assistance programme
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Paid Search Specialist
Dominos —Manchester
- Full-time
- Analysis skills
- Analytics
14d
Sales Enablement Specialist
PortSwigger —Knutsford
- Salesforce
- Analysis skills
- AI
Quick apply
Car Finance Specialist
Kandoo Car Credit Ltd —Manchester
- £28,000 - £63,000 a year
- Full-time
- Sales
- In-person
- Free parking
- Gym membership
Quick apply
Travel Specialist
dnata —Knutsford
- Microsoft Word
- Sales
- Typing
- Annual leave
- Employee assistance programme
4d
Project Co-ordinator
Little Elephant Limited —Rochdale
- Full-time
- Microsoft Outlook
- Organisational skills
- Construction experience
Quick apply
Commercial Lead
Softcat —Manchester
- Hybrid work
- School
- Flexible schedule
13d
Customer Complaints Executive (Insurance)
Booking.com —Manchester
- Full-time
- Hybrid work
- Google Suite
- English
- Analysis skills
- Annual leave
- Employee discount
Customer Success Manager
Aareon AG —Manchester
- Up to £40,000 a year
- Full-time
- CRM software
- Travel
- In-person
14d
Booking Scheduling Coordinator
Manchester University NHS Foundation Trust —Manchester
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Administrative experience
- University
21h
Estate Agent
Connells Group —Buxton
- £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Business development
Quick apply
8d
Emerging Talent Co-Ordinator – Technology Programmes
Alexander Mann Solutions —Sheffield
- Hybrid work
- Data analysis skills
- Organisational skills
- School
6d

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Advanced Specialist, Customer Success

Pearson -
Manchester

Apply Now

Job details

Qualifications

Contract management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Mentoring junior staff
Business development
Continuous improvement
Partnership building
Risk management
Mentoring
Organisational skills
Relationship management
Account management
Project management experience
Communication skills
Negotiation

Full job description

Role purpose

Pearson Professional Assessments is seeking an experienced Advanced Specialist, Customer Success to directly support our clients in delivering high-stakes assessments.

The role involves a mix of contract, account, and project management to ensure the successful delivery of Pearson Professional Assessments products and services in accordance with contractual timelines and obligations.

This role is ideal for an experienced customer-facing professional who has delivered revenue-generating initiatives and operations, managed multiple client accounts, and is able to build strong client relationships.

This is a senior role within the Customer Success team, operating as a trusted partner to clients and an internal leader across cross-functional teams.

Key responsibilities

Act as the primary relationship owner for complex, strategic client accounts, building long-term partnerships grounded in trust and credibility.
Working with clients and teams across Professional Assessments, lead the end-to-end readiness and delivery of high-stake assessments and initiatives, ensuring alignment to client objectives, timelines, and contractual commitments.
Own and manage service performance against client contracts, KPIs, and SLAs, ensuring delivery meets agreed commercial and operational outcomes.
Navigate and resolve complex client challenges, balancing requirements with scalable and sustainable solutions.
Proactively identify risks, issues, and dependencies, and drive mitigation actions to protect delivery and customer outcomes.
Influence stakeholders (internal and external) to drive alignment, decision-making, and momentum.
Lead client-facing governance, including executive updates, account reviews, and stakeholder engagement.
Contribute to continuous improvement of service delivery, products, and customer success practices.
Responsible for commercial growth through identification of opportunities, contribution to bids/tenders, and expansion of existing accounts.
Provide informal leadership, coaching, and guidance to junior team members where required.

Skills, knowledge & experience

Significant senior-level experience in client-facing contract and account management roles, managing high-value and strategic client accounts. Experience should include client retention responsibility and program/product expansion achievements.
Strong commercial understanding, including contract management, SLAs, KPIs, and change control.
Demonstrated experience leading cross-functional projects with multiple stakeholders (internal and external).
Knowledge and experience using project management tools and techniques.
Proven ability to translate complex problems into structured, actionable solutions.
Excellent communication and stakeholder management skills, with the ability to influence at senior levels without direct authority.
Strong organisational and prioritisation skills, with the ability to manage competing priorities effectively.
Experience managing risks, issues, and delivery across scope, cost, quality, and timelines.
Strong problem-solving, negotiation, and decision-making capabilities.
Experience with the delivery of computer-based assessments and qualifications is preferred.

Working arrangements

We offer flexible working arrangements, including hybrid working, to support work-life balance whilst meeting business and client needs. A commitment to peak time delivery is required to fulfil global client needs.

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 25019

Apply Now

Refine Your Search

customer success specialist jobs in chinley, dby

Advanced Specialist, Customer Success

Complaints Specialist

Timetable Support Specialist

Anti-Corruption Investigation Officer

Customer Success People Lead

AI Delivery & Adoption Specialist

Customer Success Manager

Rolex Watchmaker

Client Support Specialist

Paid Search Specialist

Sales Enablement Specialist

Car Finance Specialist

Travel Specialist

Project Co-ordinator

Commercial Lead

Customer Complaints Executive (Insurance)

Customer Success Manager

Booking Scheduling Coordinator

Estate Agent

Emerging Talent Co-Ordinator – Technology Programmes

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