Product manager Work, Jobs in Chipping Warden, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Manufacturing Excellence Manager
Barry Callebaut —Banbury
- Engineering
- English
- Master's degree
Product Operations Manager
Kinetic Software —Milton Keynes
- £55,000 - £63,000 a year
- Hybrid work
- SQL
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
General Manager
Vertu Motors —Banbury
- £90,000 - £120,000 a year
- Full-time
Quick apply
Product Manager, Dialogue
WorkBuzz —Milton Keynes
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- AI
Programme Manager
Safran —Banbury
- Full-time
- Management
- Engineering
- Continuous improvement
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
4d
Operations Manager
Red Arch Manufacturing Ltd —Daventry
- Up to £55,000 a year
- Full-time
- Management
- Engineering
- ERP systems
- Health & wellbeing programme
Quick apply
3d
E-Commerce Manager
pampeano —Kidlington
- £40,000 - £46,000 a year
- Full-time
- CRM software
- Analysis skills
- Bachelor's degree
- Employee discount
Quick apply
13d
Warehouse Manager
Hella —Chipping Warden
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Project Manager - Manufacturing Product Transfer
Morgan Advanced Materials —Rugby
- Full-time
- PMP
- Microsoft Office
- Project management
Utilities & Facilities Manager
Barry Callebaut —Banbury
- Engineering
- Maintenance
- English
Product Manager
Ingram Micro —Milton Keynes
- Full-time
- Hybrid work
- Sales
- Employee discount
- Referral programme
Product Manager (Platform)
VoCoVo —Chipping Norton
- £60,000 - £65,000 a year
- Hybrid work
- Presentation skills
- Product management
- Travel
- Employee assistance programme
- Sick pay
4d
Senior National Account Manager
DCS Group (UK) Ltd —Banbury
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Product Operations Manager
Azenta —Wotton Underwood
- Full-time
- Microsoft Excel
- Oracle
- Engineering
Category & Sourcing Manager | S3 | CFO | Multiple Locations
A01 Santander UK plc —Milton Keynes
- £53,500 - £80,250 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Contracts
Senior Visual Merchandising Manager
Joma Jewellery and Katie Loxton —Banbury
- Hybrid work
- Merchandising
- Project management
- Travel
- Work from home
- Employee discount
4d
Hospitality Manager
Haas F1 Team —Banbury
- Weekend availability
- Hospitality
- Maintenance
- Microsoft Office
Quick apply
Senior Partner Manager
Haas F1 Team —Banbury
- Weekend availability
- Marketing
- Microsoft Office
- Analysis skills
Quick apply
11d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

product manager jobs in chipping warden, nth

Customer Experience Manager

Manufacturing Excellence Manager

Product Operations Manager

General Manager

Product Manager, Dialogue

Programme Manager

Operational People Manager

Operations Manager

E-Commerce Manager

Warehouse Manager

Project Manager - Manufacturing Product Transfer

Utilities & Facilities Manager

Product Manager

Product Manager (Platform)

Senior National Account Manager

Product Operations Manager

Category & Sourcing Manager | S3 | CFO | Multiple Locations

Senior Visual Merchandising Manager

Hospitality Manager

Senior Partner Manager

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