Process manager Work, Jobs in Clapham, Gtl (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
13d
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
Operations Manager
Preventt Limited —London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Leadership
Quick apply
9d
Process & Operational Excellence Delivery Manager
Arch Capital Group Ltd. —London
- Full-time
- Presentation skills
- Continuous improvement
- Organisational skills
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
Process Manager
ASR Group —London
- Engineering
- Continuous improvement
- No degree
13d
Manager, International Process Improvement
Insulet Corporation —London
- Full-time
- Management
- English
- Bachelor's degree
Operations & Repair Process Manager
CHS —Hoddesdon
- £40,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- IT
Quick apply
People Hub Manager
Financial Ombudsman Service —London
- £50,000 a year
- Full-time
- Hybrid work
- Customer service
- Human resources
- Communication skills
- Gym membership
1h
People Manager
Virgin Active —London
- £60,000 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
2d
Global Process Manager
Novartis —London
- £39,567.00 - £73,482.50 a year
- Full-time
- Hybrid work
- No degree
14d
ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD
INDITEX —London
- Weekend availability
- Supervising experience
- Leadership
- Time management
Quick apply
Assistant General Manager
Fim Limited —London
- £75,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
1h
Customer Manager
Network Rail —London
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Contracts
- Negotiation
- Annual leave
- Employee discount
9d
Regional Information Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
8h
Operations Manager
M Group —Dartford
- £70,000 - £80,000 a year
- Annual leave
- Employee assistance programme
1h
Operations Manager – Retail Healthcare
Elior UK —Sidcup
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
8d
Senior Manager, Project Management
Jazz Pharmaceuticals —London
- £141,600 - £212,400 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
7d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
6d

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Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
13 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

process manager jobs in clapham, gtl

Customer Success Supervisor

Local Communications Officer – Central London

Operations Manager

Process & Operational Excellence Delivery Manager

PMO Manager

International Strategy & Operations Manager, Logistics

Process Manager

Manager, International Process Improvement

Operations & Repair Process Manager

People Hub Manager

People Manager

Global Process Manager

ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD

Assistant General Manager

Customer Manager

Regional Information Manager

Operations Manager

Operations Manager – Retail Healthcare

Senior Manager, Project Management

Manager, Customer Success Management

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