Customer experience advisor Work, Jobs in Clayton Le Woods, Lan (with Salaries)

Customer Experience Advisor
Alsico —Preston
- Up to £28,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Gym membership
Quick apply
1d
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Advisor
Haier Europe —Birchwood
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee assistance programme
- Employee discount
7d
Customer Service Advisor
Luxus Design Ltd —Preston
- £10.85 - £12.71 an hour
- Full-time
- Sales
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
Service Advisor
Simpsons SKODA —Riversway
- £29,700 - £36,500 a year
- Monday to Friday
- Microsoft Word
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
7d
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
7d
Change of Tenancy Advisor
Clear Business —Sale
- £25,870 - £29,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
Experienced Debt Advisors - IVA and/or Corporate Insolvency
Guardian Group of Companies —Chorley
- £30,000 - £50,000 a year
- Full-time
- Financial services
- In-person
- Time management
- Free parking
Quick apply
8d
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Trainee Debt Advisor/Financial Services Advisor
Angel Advance —Warrington
- From £25,000 a year
- Overtime
- Hybrid work
- Customer service
- Data entry
- Financial services
- Free parking
- Store discount
Quick apply
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
10d
Business Sales Executive
Festive Lights Ltd —Chorley
- £26,500 a year
- Full-time
- CRM software
- Customer service
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
9d
Telesales Advisor – Mobility & Independent Living Products
AAL LTD —Ormskirk
- £25,000 - £30,000 a year
- Part-time
- Sales
- Customer service
- English
Quick apply
2d
Resident Experience Advisor
Prime Student Living —Manchester
- £26,400 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
Quick apply
3d
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Hybrid work
- Computer literacy
- Organisational skills
- Financial services
- Annual leave
- Work from home
9d
SHE Advisor
M Group —Preston
- £40,000 - £45,000 a year
- Overtime
- Contracts
- Annual leave
- Employee assistance programme
Service Advisor
Arnold Clark —Preston
- £30,500 - £42,500 a year
- Customer service
- Computer literacy
- Organisational skills
- Employee discount
Quick apply
Subscriptions Specialist
Scorpion Automotive —Chorley
- £28,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
11d
Dutch Speaking Customer Service Advisor
Taskmaster Resources LTD —Burnley
- £28,500 - £29,000 a year
- Full-time
- Hybrid work
- In-person
Quick apply
14h

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Customer Experience Advisor

Alsico -
Preston

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
1 day ago

Benefits

Free parking
Cycle to work scheme
Company pension
Company events
Gym membership
Life insurance
On-site parking

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Job description

Alsico UK is part of the Alsico family of companies, a third generation privately owned Belgium business founded in 1934, today we employ over 8000 people and dispatch over 18 million garments a year. The Alsico group is the largest purchaser of workwear fabrics in Europe.

The Customer Service Representative is responsible for delivering high‑quality support to customers, handling enquiries efficiently, and ensuring a smooth and positive customer experience. This role plays a key part in maintaining customer satisfaction, supporting internal operations, and contributing to the company’s service standards and overall objectives.

Key Responsibilities

Operational Duties

Handle incoming calls, emails, and customer enquiries in a professional and timely manner.
Process customer orders, requests, and updates accurately.
Resolve customer issues effectively, ensuring clear communication and a positive outcome.
Managing customers’ expectations

Health & Safety Compliance

Follow all company health & safety policies and office‑based procedures.
Ensure compliance with data protection and confidentiality standards.

Stock & Order Management

Monitor stock levels within customer orders and liaise with internal teams regarding shortages or delays.
Track order progress and provide proactive updates to customers.

Team Collaboration

Work closely with colleagues across Sales, Operations, and Administration to support seamless service delivery.
Contribute to a positive and supportive team environment.

Administrative Duties

Update customer records and internal systems accurately.
Prepare and maintain documentation, reports, and general office paperwork.
Highlight any recurring issues or service improvements to management.

Key Performance Indicators (KPIs)

Accuracy and efficiency of order processing
Customer satisfaction and response times
Compliance with health & safety and data protection standards
Achievement of service targets and team goals

Skills & Qualifications

Experience in a customer service, administrative, or office‑based environment
Strong communication skills (written and verbal)
Proficient in Microsoft Office and customer management systems
Excellent organisational skills and attention to detail
Ability to multitask and manage workloads effectively
Team‑focused with strong interpersonal skills

Person Specification

Essential Criteria

Qualifications & Training

Relevant customer service or administrative training (desirable)
Additional system or software training depending on business needs

Experience

Previous experience in a similar customer service or office‑based role
Experience working with order processing or CRM systems (preferred)

Skills & Knowledge

Strong customer handling and problem‑solving skills
Knowledge of office procedures and customer service best practices
Understanding of data protection and compliance

Personal Attributes

Professional, friendly, and customer‑focused attitude
Excellent attention to detail and accuracy
Ability to work well under pressure in a fast‑paced environment
Reliable, proactive, and committed to high service standards
Team ethics/supportive environment

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Free parking
Gym membership
Life insurance
On-site parking

Experience:

in office customer service: 2 years (required)

Location:

Preston PR2 9YW (preferred)

Work Location: In person

Quick apply

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customer experience advisor jobs in clayton le woods, lan