Technical support occupations Work, Jobs in Coity, Bge (with Salaries)

Technical Support Analyst
Comgem —Bridgend
- £25,750 - £28,500 a year
- Full-time
- In-person
- Sick pay
Quick apply
1h
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
12d
Helpdesk Analyst
ivolve Care and Support —Swansea
- £25,000 - £27,000 a year
- Full-time
- SharePoint
- Communication skills
- Referral programme
9d
IT Support Engineer - UK
Ever Nimble Ltd —Swansea
- £25,000 - £29,000 a year
- Weekend availability
- Travel
- Communication skills
- Employee discount
Quick apply
IT Support Technician
Excellence IT (UK) Ltd —Caerphilly
- £26,000 - £30,000 a year
- Full-time
- English
- In-person
- Free parking
- Store discount
Quick apply
3d
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
EPOS & Hardware Client Support Specialist
DigiTickets —Neath
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Computer networking
- POS
- Restaurant
Quick apply
11d
IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
Client Service Coordinator
Exponential-e —Bridgend
- Analysis skills
- Communication skills
- Analytics
- Referral programme
Quick apply
IT Support Technician
AllClear Travel Insurance —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
- Annual leave
- Employee discount
Quick apply
4d
In-Service Support Co-Ordinator
General Dynamics Land Systems UK —Pentrebach
- £30,330 - £33,700 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
IT Advisor
Cardiff Metropolitan University —Cardiff
- £29,588 - £34,610 a year
- Full-time
- School
- Annual leave
3d
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
1st Line Engineer
DAS UK Group —Bedwas
- Azure
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Customer Service Advisor - Part-time Evenings
EE —Merthyr Tydfil
- £13.35 an hour
- Part-time
9d
Digital Trainer
Velindre University NHS Trust —Cardiff
- £32,557 - £39,631 a year
- Full-time
- University
- Training & development
10d
Critical Environment Technical Trainer
Microsoft —Newport
- £42,000 - £71,900 a year
- Full-time
- Project management
- Bachelor's degree
- Training & development
- Work from home

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Technical Support Analyst

Comgem
Bridgend

Apply Now

Job details

Permanent | Full-time
£25,750 - £28,500 a year
1 hour ago

Benefits

Casual dress
Company pension
Sick pay

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
Ticket management systems
Technical writing
Software testing
Customer support
Customer interaction
Application support
Root cause analysis
Debugging

Full job description

About Comgem

Comgem is a growing UK software company providing B2B ecommerce and back-office technology to businesses across the UK.

As our customer base grows, we're expanding our support team and looking for a Technical Support Analyst who enjoys solving problems, learning technology and helping customers get the most from our platform.

This is a varied, hands-on role. You could be troubleshooting a technical issue, training a customer, writing a support guide, completing a data import, configuring an agent or making a minor HTML or CSS change.

This position is 100% office based at our Bridgend head office.

The Role

You'll be part of our growing support team, providing responsive and knowledgeable support to Comgem customers.

A key objective of the role is to resolve more technical issues within the support team and reduce unnecessary escalations to our development team.

We don't expect you to be a developer. We do expect you to be technically curious, confident investigating problems and willing to learn.

If something isn't working, we want you to understand why. You'll investigate what has happened, identify the likely cause and proactively look for a solution before escalating.

Where development input is required, you'll make sure the team has clear information about the problem, what you've already investigated, the steps required to reproduce it and any supporting evidence they need to resolve it efficiently.

What You'll Be Doing

Your responsibilities will be varied and will include:

Responding to customer support tickets, emails and telephone calls.
Managing and prioritising tickets to ensure customer SLAs are met.
Taking ownership of tickets from initial contact through to resolution.
Troubleshooting and investigating software, configuration and data issues.
Using Microsoft SQL Server and SQL to query and investigate data.
Making minor HTML and CSS changes.
Completing product and data imports.
Configuring agents and other areas of the Comgem platform.
Reproducing reported problems and investigating their cause.
Proactively finding solutions and resolving issues within the support team wherever possible.
Escalating genuine development issues with clear reproduction steps, evidence and details of the investigation already completed.
Working with developers where more complex technical input is required.
Testing fixes and confirming that the original issue has been resolved before closing a ticket.
Keeping customers informed throughout the lifecycle of their ticket.
Delivering customer training on different areas of the Comgem platform.
Creating and updating customer support guides and documentation.
Helping customers understand how to use the platform more effectively.
Identifying recurring issues and opportunities to prevent future support requests.

What We're Looking For

Ideally, you'll have:

Experience working in customer, software, application or technical support.
Experience using a ticketing or support system.
Working knowledge of HTML and CSS.
Some knowledge of Microsoft SQL Server and SQL.
Good technical troubleshooting and problem-solving skills.
Confidence communicating with customers by telephone, email and online meetings.
The ability to explain software and technical concepts clearly.
Strong organisation and attention to detail.
The ability to work under pressure and manage changing priorities.
A willingness to continually learn and develop your technical knowledge.

Experience delivering software training, writing support documentation or testing software would be an advantage.

The Person We're Looking For

A problem solver
You'll want to understand why something isn't working and find a solution rather than immediately passing the problem on.

A quick learner
Comgem is a comprehensive platform and you'll learn a lot on the job. You'll need to be comfortable picking up new technology, asking questions and applying what you've learned.

Methodical and organised
You'll work through a busy ticket queue while balancing customer calls, investigations, training and other support tasks.

Proactive
You'll investigate problems, look for solutions and take action without needing to be told every next step.

Confident with customers
Whether answering the phone, responding to a ticket or delivering training, you'll need to communicate clearly, professionally and confidently.

Calm under pressure
We're a growing software company and support can be fast paced. You'll need to manage competing priorities while maintaining a high standard of customer service.

Someone who takes ownership
Picking up a ticket means seeing it through from start to finish. Even when development input is required, you'll remain involved through investigation, testing and confirmation that the issue has been resolved.

What Success Looks Like

You'll help us deliver exceptional customer support by:

Resolving more issues within the support team.
Reducing unnecessary development escalations.
Improving the quality of issues that do require development.
Meeting our customer support SLAs.
Keeping customers informed.
Helping customers become more confident using the Comgem platform.
Creating useful guidance that reduces repeat support queries.
Ensuring fixes are tested and issues are genuinely resolved.

Why Join Comgem?

You'll join a growing support team where you'll gain exposure to customers, software, data, testing, training and technical troubleshooting.

You'll work closely with both our customers and the people who develop the Comgem platform, giving you the opportunity to continually build your technical knowledge and develop your career.

If you're curious, technically confident, quick to learn and get satisfaction from solving problems and helping customers, we'd love to hear from you.

Application Process

To apply, please submit your CV and a covering letter.

Your covering letter should include:

Your salary expectations.
Your notice period and earliest available start date.
Your availability for interview.
A brief overview of why you're interested in the role and why you think you'd be a good fit.

Stage 1: Microsoft Teams Interview

Shortlisted candidates will be invited to an initial interview via Microsoft Teams. This will give us an opportunity to learn more about you, your experience and what you're looking for from your next role.

Stage 2: Face-to-Face Interview and Practical Assessment

Successful candidates will be invited to our Bridgend head office for a face-to-face interview.

As part of this stage, you'll complete a number of practical assessments designed to understand your technical knowledge and how you approach troubleshooting and problem solving.

We're particularly interested in how you think, investigate and work through a problem, as well as your existing technical knowledge.

Please note: This is a full-time, 100% office-based position at our Bridgend head office.

Pay: £25,750.00-£28,500.00 per year

Benefits:

Casual dress
Company pension
Sick pay

Ability to commute/relocate:

Bridgend CF31 1JF: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

technical support occupations jobs in coity, bge

Technical Support Analyst

Service Desk Technician

Helpdesk Analyst

IT Support Engineer - UK

IT Support Technician

IT Service Desk Analyst

EPOS & Hardware Client Support Specialist

IT Service Desk Analyst

Client Service Coordinator

IT Support Technician

In-Service Support Co-Ordinator

IT Advisor

Senior Application Support Engineer

Senior Service Desk Analyst

1st Line Engineer

Customer Service Advisor - Part-time Evenings

Digital Trainer

Critical Environment Technical Trainer

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