Process technology engineer Work, Jobs in Colne, Lan (with Salaries)

Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
5d
Multi Skilled Engineer
Morrisons —Colne
- Maintenance
- Communication skills
- Mechanical knowledge
- Free parking
- Annual leave
Quick apply
Special Process Quality Engineer
Safran —Burnley
- Full-time
- Engineering
- English
- Microsoft Office
- Flexitime
- Employee assistance programme
Manufacturing Engineer - Sheet Metal
Safran —Burnley
- Full-time
- Engineering
- Hotel
- Project management
- Flexitime
- Employee assistance programme
Application Support Analyst
JLA —Ripponden
- Up to £35,000 a year
- Full-time
- Customer service
- ERP systems
- Microsoft Office
Quick apply
Process Technology Specialist
Lubrizol —Blackley
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Quick apply
13d
Timber Frame Designer / Trainee
TimberTight Ltd —Cleckheaton
- £27,600 - £35,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
- Free parking
Quick apply
6d
Quality Assurance Engineer
Safran —Burnley
- Full-time
- Engineering
- Hotel
- No degree
- Flexitime
- Employee assistance programme
Mid-Level / Senior MEP Revit Coordinator
M Group —Rochdale
- £45,000 - £55,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- HVAC
- Annual leave
- Employee assistance programme
Senior Process Engineer
MBDA —Bolton
- £50,000 a year
- Overtime
- Hybrid work
- Engineering
- Laboratory experience
- Mentoring
- Free parking
10d
Business Process AI Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Software development
- APIs
- AI
- Employee assistance programme
Quick apply
Intermediate Electrical Design Engineer
M Group —Rochdale
- £35,000 - £45,000 a year
- Full-time
- AutoCAD
- Engineering
- Electrical Engineering
- Annual leave
- Employee assistance programme
Manufacturing Engineer (Composites)
Brookhouse Aerospace —Darwen
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
- Life insurance
- Referral programme
Senior Design Engineer
Fives Landis Ltd. —Keighley
- Microsoft Word
- Microsoft Excel
- CAD
- Annual leave
Quick apply
Technical Surveyor
Decron Ltd —Clitheroe
- £38,000 - £52,000 a year
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
- Free parking
- Annual leave
Quick apply
1d
Systems Engineer
Ericsson —Bradford
- Oracle
- No degree
- Linux
End User Experience Engineer
Yorkshire Building Society —Bradford
- £40,000 a year
- Call to connect
- Hybrid work
- SharePoint
- IT
- AI
2d
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
Radio Communications Technician
TES Communication Solutions —Leyland
- £25,000 - £28,000 a year
- Full-time
- Customer service
- Computer literacy
- Engineering
- Sick pay
Quick apply
10d

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process technology engineer jobs near colne, lan

Enterprise Service Desk Engineer

Zen Internet -
Rochdale

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
5 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Employee discount
Paid volunteer time
Sick pay
On-site parking

Qualifications

CCNA
PRTG
Firewall
Ethernet
WAN
Business requirements
Cisco Routers
Communication skills

Full job description

At Zen, we are committed to creating an environment where people come first. Whether that is staff, customers or suppliers, our teams are motivated to deliver the absolute best service. We are seeking a dynamic and customer-focused individual to join our Enterprise Service Desk and to be part of a team with a reputation for delivering excellent service.

You will have experience of working in a close team, collaborating and consulting with your peers, stakeholders and customers up to and including senior managers.

You will be responsible for assisting customers in the operational management of their environment, diagnosing and troubleshooting issues, advising of best practices, and leading on changes using your skills and experience to ensure robust solution management.  

If you are passionate about delivering service excellence, troubleshooting complex technical issues, and to be involved in latest networking and security technologies, we want to hear from you.

Key Responsibilities

Dealing with incoming incidents and change requests in a professional, courteous manner over the phone and via email, resolving at first point of contact and within agreed service levels.
Correctly logging and prioritising incoming tickets, owning incidents, and ensuring that the customer is kept informed at all stages. Liaising with 3rd party suppliers and vendors as required to facilitate resolution of cases.
Efficient workload management, understanding how and when to escalate to senior engineers within the support team.
Identify areas where internal processes can be improved on or changed to provide a better experience to internal and external stakeholders.
Leading and advising customers through change management, ensuring best practices are adhered to. Using your knowledge to identify better, more efficient ways for our Enterprise customers to achieve their results.
Conducting estate management activities such as firmware updates, patching etc. Reviewing the estate to highlight devices and solutions that are EOL or due to become.
Work closely with SMEs (Subject Matter Experts) and specialised teams to proactively identify activities to help build up on technology exposure and experience.
Maintain and develop own knowledge and skills to stay relevant in the ever-evolving world of Managed Networks. Document and share knowledge and best practice with colleagues.
Identify and escalate problems or service risks (where appropriate) into the engineering/architecture teams, engaging key stakeholders throughout.
Monitoring the estate pro-actively, using key metrics to identify issues before they become problematic, and using your skills to resolve.
Conduct audit activities on behalf of customers, ensuring their service remains optimal at all times.

Operate in accordance with our policies, procedures, and processes.

You will be part of the service desk on-call rota and also be required to carry periodic out-of-hours work.

Skills, Experience, and Key Behaviours

Working knowledge and experience in IPVPN, WAN (Ethernet, FTTx) technologies and a genuine interest to learn and develop knowledge of this part of the market. Exposure and experience with Cisco SD-WAN is desirable.
Proven experience working with managed firewalls (Ideally Fortigate) and Cisco routers in an MSP environment. Certified to either CCNA/NSE4 standard would be advantageous.
Ability to produce detailed documentation in the form of runbooks, process guides and customer topologies.
Familiar with monitoring tools such as Zabbix or PRTG. Will be able to configure/adapt alarms and metrics where necessary.
A genuine passion for delivering excellent service within a people first culture.
Self-motivated, authentic, and approachable.
Willingness to listen, take on board feedback, share challenges, accept mistakes, and learn from them.
A willingness to embrace change and able to recognise when and how to adapt.  
Takes control of own learning journey, making sure to stay relevant with the needs of our business and our customers.
Capable of decision making in high pressure situations, with a strong focus on customer experience, and business requirements
Excellent communication skills both written and verbal, able to accurately and efficiently capture, decisions, discussions and key information.
A track record of building relationships with peers and key stakeholders within customer and supplier organisations. 
Proven experience in comparable role within an ISP or Managed/Professional Services business

You will be required to take part in an on-call rota after an appropriate embedding period and occasional overtime/work outside of business hours will be required.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Paid volunteer time
Sick pay

Work Location: Hybrid remote in Rochdale

Quick apply

Refine Your Search

process technology engineer jobs in colne, lan

Enterprise Service Desk Engineer

Multi Skilled Engineer

Special Process Quality Engineer

Manufacturing Engineer - Sheet Metal

Application Support Analyst

Process Technology Specialist

Junior Infrastructure Engineer

Timber Frame Designer / Trainee

Quality Assurance Engineer

Mid-Level / Senior MEP Revit Coordinator

Senior Process Engineer

Business Process AI Engineer

Intermediate Electrical Design Engineer

Manufacturing Engineer (Composites)

Senior Design Engineer

Technical Surveyor

Systems Engineer

End User Experience Engineer

IT Infrastructure Engineer

Radio Communications Technician

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