Field operations manager Work, Jobs in Cosby, Lec (with Salaries)

IT Service Delivery Manager
Erud It Ltd —Leicester
- £35,000 - £44,000 a year
- Full-time
- Continuous improvement
- In-person
- Training & development
- Free parking
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Continuous improvement
- Recruiting
- Budgeting
Executive Assistant & Business Support Coordinator
Groundsman Tools Ltd —Shepshed
- £28,000 - £32,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- In-person
- Free parking
Quick apply
11d
National Installation Manager - Pools and Temporary Structures
Primary Pools UK —Melton Mowbray
- From £30,000 a year
- Full-time
- Continuous improvement
- Recruiting
- Organisational skills
- Free parking
- Employee discount
Quick apply
Operations Manager (Designate) – Fencing & Construction
JMG Fencing Contractors Ltd —Naseby
- From £40,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Travel
Quick apply
Facilities Manager
Compass Children's Homes —Leicester
- £47,000 - £55,000 a year
- Full-time
- Travel
- Organisational skills
- Budgeting
- Annual leave
Key Account Development Manager - Waste
Safetykleen —Husbands Bosworth
- £40,000 - £45,000 a year
- Full-time
- Business development
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
8d
Exhibition Project Manager
Marsden Exhibitions —Loughborough
- From £35,000 a year
- Full-time
- Business development
- Travel
- Budgeting
- Free parking
Quick apply
Site Support Foreman
Pink Spaghetti - Guildford & Farnham —Coventry
- £230 - £280 a day
- Travel
- Recruiting
- Organisational skills
Quick apply
Regional Operations Manager
Ecolab Inc. —Leicester
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Life insurance
5h
Young Carers Transition Lead
Carers Trust Heart of England —Coventry
- £28,250 a year
- Weekend availability
- Care experience
- Travel
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
Regional Manager
Circles Network —Rugby
- £32,453.02 - £33,500.00 a year
- Full-time
- Experience working with individuals with disabilities
- Project management
- Team management
Quick apply
1d
Support Team Manager (Male)
Verto Living CIC —Coventry
- From £33,280 a year
- Full-time
- Supervising experience
- Team management
- In-person
- Free parking
- Store discount
Quick apply
Sales Manager
Safetykleen —Leicester
- £55,000 - £90,000 a year
- Full-time
- Team management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Senior Project Manager
M Group —Coventry
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Operations and Comms Co-ordinator
Dunelm —Leicester
- Microsoft Powerpoint
- Communication skills
Operations Manager
ABB Limited —Coleshill
- Hybrid work
- English
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Field Performance Manager
Kier Group —Northampton
- £21,158 a year
- Part-time
- Supervising experience
- Continuous improvement
- Team management
- Flexible schedule
3d
Fleet Key Account Manager
Ford Motor Company —Dunton Bassett
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Analytics
13d
Planning Team Leader (Housing Repairs & Maintenance)
Platform Housing —Birmingham
- £39,823 a year
- Team management
- Travel
- Leadership
- Annual leave
- Employee assistance programme
3h

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IT Service Delivery Manager

Erud It Ltd
Leicester

Quick apply

Job details

Full-time
£35,000 - £44,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

ITIL Certification
Operations management
Stakeholder collaboration
Client engagement
IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Major incident coordination
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Information technology team management
Root cause analysis
Technical roadmaps
Leadership
Team motivation leadership
Communication skills
Help desk

Full job description

Overview

The Service Delivery Manager plays a central role in leading service operations across our growing managed IT, cyber resilience, and communications portfolio. This position blends operational leadership, client partnership, technical support and team development ensuring every customer receives a consistent, high‑quality experience that reflects our commitment to reliability, integrity, and technical excellence.

You will oversee our service teams responsible for ticket resolution, major incident management, proactive monitoring, problem management, and on‑site project delivery. Success in this role requires strong leadership, broad technical capability, and a proactive, solutions‑driven mindset.

Our Vision

To be the trusted technology partner for UK SMEs & renewable energy companies delivering dependable managed IT services, robust cyber resilience, and modern communications solutions. We achieve this by building a skilled, passionate team, implementing best in class technologies, and staying committed to doing things properly, efficiently, and with integrity.

Our Values

Passion: A genuine enthusiasm for technology and continuous improvement.

Trust: Transparent, dependable relationships with customers and colleagues.

Collaboration: Working as one unified team, internally and with our clients.

Responsibilities

1. Service Delivery & Operations

Lead and oversee service delivery performance across the UK customer base.
Ensure all SLAs are consistently met or exceeded.
Own major incident management, communication, and escalation processes.
Drive problem identification, root cause analysis, and long‑term resolution.
Track and report on operational metrics and service trends.
Deliver service improvement initiatives that enhance customer experience and operational efficiency.
Ensure consistent use of tools, systems, develop and expand SOPs, and service desk processes.
Coordinate and support technical delivery of on‑site client projects.

2. Client Engagement & Technology Planning

Act as a senior operational contact for key clients.
Lead customer service reviews with clear reporting, actions, and follow‑up.
Support clients with technology planning, roadmaps, and alignment to business goals.
Manage customer escalations professionally, ensuring root causes are addressed and long‑term improvements implemented.

3. Team Leadership & People Management

Direct line management of service desk / field service staff.
Recruit, onboard, and develop team members in line with our growth strategy.
Conduct regular 1‑to‑1s, appraisals, and development reviews.
Create and maintain personal development plans for all team members.
Build a culture of accountability, engagement, and customer‑first thinking.

4. Technical

Provide technical oversight on system configurations & deployments.
Act as a 2nd / 3rd line resource for clients and technical staff.
Assist in the development of the companies product portfolio
Provide remote & on-site assistance for projects / installations when required.

5. Team Integration & Alignment

Unite and strengthen service teams following recent business expansion and acquisitions.
Lead the integration of people, processes, and operational standards across multiple teams.
Define and embed a single operating model for service delivery across E2TS.
Set clear expectations for service quality, communication, documentation, and performance.
Oversee training programmes to close capability gaps and upskill the team.

6. Communication & Stakeholder Engagement

Represent service teams in internal leadership and operational meetings.
Provide concise reporting on service performance, risks, and improvement plans.
Liaise with vendors and third parties for escalations, service coordination, and project support.

Requirements

Minimum 5 years’ experience in IT service delivery leadership or management.
Experience within a Managed Service Provider environment.
Proven ability to lead, motivate, and develop multi‑disciplinary technical teams.
Strong client engagement and stakeholder management experience.
Experience running service reviews and managing customer expectations.
Solid understanding of ITIL fundamentals and service management best practice.
Highly organised with excellent written and verbal communication skills.
Strong technical grounding across infrastructure, Microsoft 365, Azure, networking, telephony & Communications, cyber security, and business continuity.

Desirable Skills & Experience

Experience as an IT Service Manager in an MSP
Familiarity with tools such as Atera and Datto.
Formal leadership or management training.
Broad technical skill set across modern IT environments.
ITIL Practitioner certification.
Knowledge of the following vendors is desirable but not essential: ESET, Ubiquiti, Teltonika, Cisco, Lenovo

Pay: £35,000.00-£44,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Experience:

IT Service Delivery Manager: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

field operations manager jobs in cosby, lec

IT Service Delivery Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Executive Assistant & Business Support Coordinator

National Installation Manager - Pools and Temporary Structures

Operations Manager (Designate) – Fencing & Construction

Facilities Manager

Key Account Development Manager - Waste

Exhibition Project Manager

Site Support Foreman

Regional Operations Manager

Young Carers Transition Lead

Regional Manager

Support Team Manager (Male)

Sales Manager

Senior Project Manager

Operations and Comms Co-ordinator

Operations Manager

Field Performance Manager

Fleet Key Account Manager

Planning Team Leader (Housing Repairs & Maintenance)

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