It support and systems assistant Work, Jobs in Cote, Som (with Salaries)

IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
1d
Resident Support Assistant
St Monica Trust —Cote
- £13.48 an hour
- Part-time
- Microsoft Outlook
- Customer service
- IT
IT Assistant
Harris Fowler Ltd —Taunton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Sick pay
Quick apply
1d
Event Coordinator and Administration Assistant
Somerset Federation of Young Farmers Clubs —Bridgwater
- £13 - £15 an hour
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Network Services Technical Assistant
Bristol Water —Bristol
- £27,566 a year
- Customer service
- Administrative experience
- IT
- Employee discount
Pharmacy Assistant Apprenticeship
Skills 4 Group —Burnham-on-Sea
- £10 an hour
- Customer service
- English
- IT
11d
Disability Support Worker
Dovecote School —Bridgwater
- £20,800 a year
- Part-time
- Working with children
- Organisational skills
- In-person
Quick apply
Office Assistant
Romilly Financial —Penarth
- £21,500 - £24,000 a year
- Full-time
- CRM software
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
Optical Assistant
Specsavers —Burnham-on-Sea
- From £12.91 an hour
- Part-time
- Customer service
- Free parking
- Employee discount
Field Service IT Technician
Apogee Corp —Bristol
- Monday to Friday
- Customer service
- Windows
- Computer networking
- Employee assistance programme
- Employee discount
HR Assistant
UK Hydrographic Office —Taunton
- £28,109 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Presentation skills
14d
Exams Assistant
Millfield School —Street
- £20,395.76 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
AML Analyst
Bevan Brittan —Bristol
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee assistance programme
AI Native Builder - Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
9d
Retail Sales Advisor - Taunton
Oak Furnitureland —Taunton
- £44,700 - £49,950 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Retail Sales Advisor - Yeovil
Oak Furnitureland —Yeovil
- £50,518 - £56,075 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
AI Native Builder
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Azure
- Computer Science
- Master's degree
9d
Learning Support Assistant
Elementa Support Services —Highbridge
- £80 - £110 a day
- School
Quick apply
Apprentice Care Assistant
St Monica Trust —Cote
- £11.25 an hour
- Part-time
- IT
- Care plans
- Communication skills
Admin Assistant (Engineering)
Atom Fabs Ltd —Chard
- £13 an hour
- Part-time
- Administrative experience
- IT
- In-person
Quick apply

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it support and systems assistant jobs near cote, som

IT Support and Systems Assistant

Cerebra -
Cardiff

Quick apply

Job details

Full-time | Fixed term contract
£24,000 a year
1 day ago

Benefits

Annual leave
Company pension
Sick pay

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Active Directory

Full job description

IT Support and Systems Assistant (FTC)

Fixed-term contract - 12 month fixed term

Home-based / hybrid, with travel to Head Office in Carmarthen as required. Candidates should be within approximately two hours’ travel of Carmarthen35 hours per week (09.00 - 17.00 Monday to Friday)

£24,000 per annum

29 days annual leave days annual leave (plus Bank Holidays)

Pension - matched company contribution up to 6%

Company sick pay

Purpose of the Role

To support the day-to-day delivery of IT services by providing first-line technical support, helpdesk triage, equipment setup, and routine systems administration tasks. The IT Support & Systems Assistant will work primarily within the support function of the IT department, while also being linked in with the IT Systems Administrator and the Senior IT Manager to assist with user administration, documentation, monitoring, and small systems improvement tasks. This role is intended to provide friendly and reliable support to staff, while developing the technical capability needed to contribute to the organisation’s wider IT systems and infrastructure.

Key Areas of Responsibility

1. IT Support & Helpdesk Management

Triage helpdesk tickets and respond to first-line support requests in a timely and helpful manner.
Resolve straightforward issues such as password resets, printer problems, device setup, Microsoft 365 queries, and basic connectivity issues.
Escalate more complex incidents or recurring problems to the IT Systems Administrator or Senior IT Manager with clear notes and supporting information.
Maintain accurate ticket records, actions taken, and user communications.

2. User Account & Access Administration

Assist with user onboarding, leavers, and changes under agreed processes.
Support basic administration of Microsoft 365, Active Directory / Entra ID, groups, shared mailboxes, and access permissions under supervision.
Help maintain user account documentation, access records, and standard checklists.
Identify and report any account, access, or security concerns promptly.

3. Hardware & Software Provisioning

Prepare, configure, label, and dispatch laptops, peripherals, mobile devices, and other IT equipment.
Install standard software packages, updates, and configuration profiles as instructed.
Support the maintenance of hardware inventories, asset records, and equipment lifecycle information.
Assist with remote setup and troubleshooting for staff working away from Head Office.

4. Operational & Systems Support

Assist the IT Systems Administrator with routine checks, monitoring alerts, backup checks, patching preparation, and basic systems maintenance tasks.
Support IT projects, system migrations, equipment rollouts, and process improvements as directed.
Help maintain clear technical documentation, user guides, and internal procedures.
Provide on-site support at Head Office when required, including desk moves, meeting room equipment, equipment setup, and general operational IT tasks.

5. Communication & Escalation

Maintain clear, friendly, and professional communication with staff, including non-technical users.
Keep users updated on progress, next steps, and expected timescales for support requests.
Escalate incidents, risks, and recurring issues promptly to the appropriate member of the IT team.
Follow provided procedures and contribute suggestions for improving support processes.

6. General Duties

Work closely with the Senior IT Manager and IT Systems Administrator, taking direction and completing assigned tasks.
Respect confidentiality, data protection requirements, and organisational IT policies at all times.
Provide first aid if qualified or be willing to undertake training if required.
Undertake any other duties as reasonably required within the scope of the role.

Please view our website for full person specification.

Closing date: 26th July 2026 at 11.59pm

First stage interview (virtual) - w/c 27th July 2026

Second stage interview (virtual) - w/c 3rd August 2026

Pay: £24,000.00 per year

Benefits:

Company pension
Sick pay

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

it support and systems assistant jobs in cote, som

IT Support and Systems Assistant

Resident Support Assistant

IT Assistant

Event Coordinator and Administration Assistant

Network Services Technical Assistant

Pharmacy Assistant Apprenticeship

Disability Support Worker

Office Assistant

Optical Assistant

Field Service IT Technician

HR Assistant

Exams Assistant

AML Analyst

AI Native Builder - Bristol

Retail Sales Advisor - Taunton

Retail Sales Advisor - Yeovil

AI Native Builder

Learning Support Assistant

Apprentice Care Assistant

Admin Assistant (Engineering)

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