Customer service manager Work, Jobs in Cottenham, Cam (with Salaries)

Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office
Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
9d
Performance Manager
M Group —Saint Ives
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Directorate Business Manager
Anglia Ruskin University —Cambridge
- £38,784 - £44,746 a year
- Full-time
- Relocation assistance
Full Time - Operations & Office Manager
OfficeServ —Mildenhall
- £30,500 - £38,000 a year
- Full-time
- Customer service
- English
- Continuous improvement
Quick apply
3d
Business Development Manager -TPS Cambridge and Peterborough
Vindis Group —Cambridge
- Customer service
- Computer literacy
- Business development
- Employee assistance programme
2d
Contact Team Delivery Manager
Kier Group —Huntingdon
- Part-time
- Analysis skills
- No degree
- Communication skills
- Flexible schedule
14d
Customer Experience Manager
Sainsbury's —Bury St. Edmunds
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
6d
Customer Service Manager
AMOT —Bury St. Edmunds
- Continuous improvement
- No degree
- Leadership
Quick apply
Deputy Venue Manager (FTC)
Holmewood Hall —Holme
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Customer Success Manager (Higher Education & Academic Libraries)
Clarivate —Cambridge
- Full-time
- Hybrid work
- Customer service
6h
Warehouse Manager
MGOC Spares Ltd —Cambridge
- £37,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
Anthropologie Store Manager - Cambridge, UK
Anthropologie —Cambridge
- Full-time
- Organisational skills
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Retail Department Manager
Blue Diamond Garden Centres —Cambridge
- Weekend availability
- Customer service
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
Internal Sales Manager
Kidde Global Solutions —Cambridge
- £45,000 - £50,000 a year
- Full-time
- Salesforce
- Analysis skills
- Travel
Digital Transformation Manager
Jacqulin Digital Ventures Ltd —Cambridge
- £3,800 - £6,500 a month
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Hotel Manager
TravelodgeHotels —Cambridge
- Up to £46,000 a year
- Part-time
- Bar
- Customer service
- Hotel
- Annual leave
- Employee discount
Quick apply
9d
Branch Manager
Screwfix —Royston
- Up to £36,500 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Prospects Trust Unwrapped Shop Manager
The Prospects Trust —Ely
- £32,344 a year
- Full-time
- Customer service
- Merchandising
- Administrative experience
- Free parking
- Store discount
Quick apply
6d

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customer service manager jobs near cottenham, cam

Sales Support Manager - Earthmoving

Liebherr-Great Britain Ltd. -
Biggleswade

Apply Now

Job details

Full-time

Qualifications

CRM software
Cost management
Sales support
Operations management
Report generation
Customer service
Spreadsheets
Stakeholder liaison
Logistics
Internal department liaison
Cost control
Microsoft Office
Continuous improvement
Continuous improvement cycles oversight
Team management
Organisational skills
Purchasing
Management reporting
Demand planning integration
Communication skills
Analytics

Full job description

The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation, ensuring outstanding customer service at all times and working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities

Overseeing the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.
Supporting with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.
Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.
Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.
Facilitating the purchase of non-Liebherr third party items to fit machines.
Being responsible for new machine invoice and delivery targets on a monthly basis.
Ensuring annual stock forecasts and planning are in line with business objectives to meet stock volume.
Liaising with finance department to ensure payments are received and processed accurately and in a timely manner.
Working with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.
Ensuring all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.
Maintaining workflow, SLAs, tracking of metrics and departmental reporting.
Ensuring the team are maintaining and creating machine files.
Contributing to the commercial strategy for the overall sales department.
Ensuring compliance with the Company and operation policies and procedures is adhered to.
Providing reports and updates to the Divisional Manager as requested.
Supporting and attends trade shows as required including assisting in the setup of company presence at such events.
Evaluating operational procedures to ensure continuous development and efficient operations within the department.
Formulating, developing, and monitoring customer service KPIs.
Keeping up to date with machine developments and industry trends.
Communicating and act in a manner that promotes a positive image of the company.
Taking responsibility for self-development and continually identifies ways of improving management and leadership style.
Participating in training courses as requested.

Your Profile

The successful candidate will require the following:

Is able demonstrate competencies and skills for the role through experience in a similar role or industry
Data analysis and report creation
Outstanding communication skills and can demonstrate how this has been used effectively in a team environment
Excellent organisational skills and being able to prioritise through effective time management
Proficient in use of MS Office and CRMs

What we are offering

The opportunity to work with the industry-leading manufacturer
Secure and progressive work environment
Competitive salary and benefits
Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.

The company

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

Contact

Aleksandra Szczepanska

[email protected]

Apply Now

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customer service manager jobs in cottenham, cam

Sales Support Manager - Earthmoving