Job Description – Sales Order Processor
Full time/Permanent
Core Hours: Monday to Friday 7.30am to 4:00pm
Salary: DOE - Competative
Structured Induction & Training Program
Workplace Pension Scheme
Enhanced Holidays
Employee Assistance Programme (EAP)
Eyesight Checks
On-site Parking
Uniform provided where necessary
Company Events
About us
We are proud of our reputation which we have built over the past 35 years. We have grown to become one of the largest providers of Aluminium Roofline Products in the UK and are super excited about our future. Customer service is the key to why ARP Ltd is so successful in acquiring and maintaining its large customer base and because of this the company takes great pride in recruiting the right personnel, which is crucial for the business. We put our employees at the heart of all we do, ensuring they have the tools to succeed and feel rewarded for doing a great job.
About the role:
This office-based role is a key front-end position in ensuring the company’s high service standard is maintained. It heavily involves liaising directly with customers both over the phone and via email to ascertain and understand their needs and process their order through production to delivery stage.
Key responsibilities:
· Accurately and speedily process orders/enquiries from both existing and prospective customers, ensuring that company core messages and protocols are adhered to
· Communicate effectively with all internal departments building strong relationships with all internal stakeholders
· Receive incoming phone calls into the office from customers and Area Sales Reps to gain information needed to process orders accurately
· Demonstrate proactive communication skills with customers, whether it be via phone or email
· Attend such meetings, company events and training session as required
· Ensure excellent computer skills and a strong knowledge of Sage 200 or similar software and a knowledge of CRM systems would be an advantage
· Demonstrate a ‘Can-Do’ attitude and have experience of working in a team environment where communication is key
· Ensure exceptional telephone skills and be comfortable managing difficult situations
· Ensure excellent problem - solving skills to see the job through to the end
· Be able to work to tight deadlines and pressurised timescales
About you:
· Must have excellent computer skills. A strong knowledge of Sage 200 or similar software and a knowledge of CRM systems would be an advantage.
· Demonstrate a ‘Can-Do’ attitude and have experience of working in a team environment where communication is key.
· Being driven by numbers has a huge advantage in this role.
· The person should be very comfortable on the telephone and exceptional communicator both with colleagues and also ARP’s customer base showing excellent problem - solving skills to see the job through to the end.
· Although not essential, knowledge of roofing or building materials would be an advantage.
· Possess ability to work to pressurised timescales
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered early in the process.
No agencies please.
Job Types: Full-time, Permanent
Benefits:
- Bereavement leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
