Support engineer Work, Jobs in Coventry, Eng (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
Gas Trainer - Apprenticeship & MLP courses
Smart Energy Training —Redditch
- Up to £42,000 a year
- Full-time
- English
- Education
- Plumbing
- Free parking
- Employee assistance programme
Quick apply
14d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
2d
Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer
James Walker Group —Warwick
- Research
- Analysis skills
- University
Quick apply
10d
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
Contact Centre Advisor
Schindler —Coventry
- Weekend availability
- CRM software
- Continuous improvement
- Communication skills
- Employee assistance programme
11d
Audio Engineer
Audio Takes UK —Birmingham
- £4,100 a month
- Full-time
- Engineering
- Bachelor's degree
- Free parking
Quick apply
4d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Trainee Engineer
Dorwingear Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Research
- In-person
- Communication skills
- Paid training
Quick apply
11d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
13d
Maintenance Engineer (Electrical)
PepsiCo —Coventry
- £57,924.07 a year
- 12 hour shift
- Maintenance
- Continuous improvement
- Relocation assistance
- Employee discount
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Advanced Technician
The Manufacturing Technology Centre —Coventry
- £30,000 - £35,000 a year
- Full-time
- Assembly
- Continuous improvement
- Mentoring
Quick apply
Advanced Technician - Materials
The Manufacturing Technology Centre —Coventry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- First Aid Certification
- Manufacturing
Quick apply
IT Support Apprentice
QA Apprenticeships —Coventry
- £19,000 a year
- Full-time
- Computer networking
- Annual leave
11d
Advanced Research Engineer (AI & Perception Engineer)
The Manufacturing Technology Centre —Coventry
- £43,000 - £50,000 a year
- Full-time
- System design
- C++
- Maths
Quick apply
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

support engineer jobs in coventry, eng

2nd Line Support Engineer- Permanent

Gas Trainer - Apprenticeship & MLP courses

IT Field Engineer

1st / 2nd Line IT Support Analyst

Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer

L4 Network Engineer Apprentice

Customer Onboarding & Transition Specialist

Planner

Contact Centre Advisor

Audio Engineer

2nd Line Help/Service desk Engineer

Trainee Engineer

2nd Line Technical Analyst

Maintenance Engineer (Electrical)

Service Desk Analyst / IT Support Help Desk Technician

Advanced Technician

Advanced Technician - Materials

IT Support Apprentice

Advanced Research Engineer (AI & Perception Engineer)

1st Line NOC Engineer

I want to receive the latest job alerts for support engineer in coventry, eng

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