We are seeking dedicated and flexible Multi-Departmental Operations Assistants to deliver exceptional service across all areas of our venue. This role involves supporting mainly Housekeeping but sometimes food and beverage operations, front-of-house services, and reception.
You will play a vital part in ensuring that every guest receives a consistently high-quality experience while maintaining our facilities to the highest standards.
DIMENSIONS
Casual Hours - Work will be offered based on business needs across a 7‑day operation, including evenings, weekends, and peak periods. Working hours, days and start/finish times will vary in line with the operational requirements of the business.
KEY RESPONSIBILITIES
Customer Experience
· Deliver consistently high standards of customer service, acting as a welcoming and professional ambassador for Ashorne Hill.
· Engage positively with guests and clients, responding to queries, resolving issues promptly, and escalating when appropriate.
· Maintain a proactive approach to addressing and anticipating customer needs, ensuring satisfaction and helping to deliver a memorable and personal experience.
· Maintain personal presentation and behaviour in line with company standards.
· Communicate effectively with colleagues to ensure smooth operations and excellent service delivery.
Housekeeping Duties
· Clean and maintain guest bedrooms, public areas, and external spaces to the required standards.
· Service vacant and occupied rooms, replenishing linens, towels, and toiletries.
· Carry out periodic deep-cleaning tasks as scheduled use in appropriate cleaning equipment and chemicals safely and correctly.
· Assist with laundry handling, stock rotation, and stock audits.
· Report maintenance issues, linen rejects, lost property, and security concerns in line with procedures.
Reception & Front of House Duties
· Provide efficient arrival, check-in, and check-out services to guests, visitors, and staff.
· Welcome and assist event contacts and trainers, understanding their expectations and communicating with other operational staff any adjustments required.
· Answer telephone calls promptly and direct enquiries appropriately.
· Promote and support the sale of accommodation, meeting rooms, catering services, and on-site facilities.
· Follow all reception procedures, including payments, customer materials and communication channels.
· Support meeting event setups, guest arrivals, lunchtime service coordination, and breakdown of meeting spaces.
· Act as the Emergency Point of Contact ‘The Duty Receptionist’ in the event of a fire, taking responsibility for the safe management of customers during an incident.
· Assist in the set up and delivery of team building activities as scheduled.
Food & Beverage Duties
· Support food and beverage service across all catering outlets, including restaurants, bar, coffee stations, and event spaces.
· Deliver courteous, efficient service to delegates, guests, and staff.
· Maintain high standards of hygiene, cleanliness, and food safety at all times.
· Assist with setup, service, replenishment, and clearing of catering areas.
· Handle customer feedback or complaints professionally, escalating where required.
KNOWLEDGE & EXPERIENCE
· Previous experience in hospitality, customer service, housekeeping, reception, or food & beverage is desirable.
· Strong customer focus with a friendly, professional manner.
· Ability to multitask and adapt in a fast-paced environment.
· Good communication and teamwork skills.
· High attention to detail and organisational ability.
· Basic IT skills and willingness to learn new systems.
· Essential Food Hygiene qualification (or willingness to obtain).
· Flexibility to work varied shifts.
As a learning and hospitality organisation, we believe the best experiences are created by people with diverse backgrounds, perspectives and experiences. We welcome applications from all backgrounds and are committed to creating an inclusive workplace where everyone feels valued and respected. As a Fair Chance Employer, we consider talent based on skills, potential and values. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.
Pay: £13.05 per hour
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site gym
- Referral programme
Ability to commute/relocate:
- Leamington Spa CV33: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Please confirm your availability, including days and times.
Work Location: In person
