Director of customer experience Work, Jobs in Coventry, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Business Development Manager (BDM) - Coventry - Circa 41k - Package - 53k OTE Uncapped
Yell Ltd —Coventry
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Advisor
Smarta Energy —Coventry
- £29,000 a year
- Full-time
- CRM software
- Customer service
- In-person
Quick apply
6d
Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Leamington Spa
- £35,875 - £53,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birmingham
- £35,875 a year
- Full-time
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Executive Support Manager (L3) | Stellantis
Calex UK —Coventry
- £30,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
12d
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Football Taverns Ltd —Coventry
- £30,000 - £33,000 a year
- Weekend availability
- Bar
- Management
- Sales
- Employee discount
Quick apply
1d
Events Coordinator
SweatPretty —Coventry
- £15 an hour
- Part-time
- Sales
- Customer service
- Organisational skills
Quick apply
Head of Maintenance Operations (105817-0726)
University of Warwick —Coventry
- £58,225 - £67,468 a year
- University
11d
HR Operations - Dev Specialist
Select Engineering —Coventry
- £23.60 an hour
- Call to connect
- Microsoft Office
- Analysis skills
- Organisational skills
Account Manager
Safetykleen —West Bromwich
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
13d
Sales Executive
DIAMOND DISTINCTION AWARDS LTD —Coventry
- £25,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Bereavement leave
- Sick pay
Quick apply
14d
Operations Co-ordinator - BHX
Carousel Logistics —Birmingham
- Travel
- IT
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Proposals Manager
Avove —Coventry
- £50,000 - £65,000 a year
- Full-time
- Project management
- Agile
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d

I want to receive the latest job alerts for director of customer experience in coventry, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer experience jobs near coventry, wmd

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in coventry, wmd

Director of Customer Operations

Business Development Manager (BDM) - Coventry - Circa 41k - Package - 53k OTE Uncapped

Customer Service Advisor

Business Development Manager (BDM) - Leamington Spa- Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Executive Support Manager (L3) | Stellantis

HR Advisor, HR Advisory Services, 12 month FTC/Secondment

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

Sales Support Specialist – Partner Alliance

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

General Manager

Events Coordinator

Head of Maintenance Operations (105817-0726)

HR Operations - Dev Specialist

Account Manager

Sales Executive

Operations Co-ordinator - BHX

Business Development Manager (Civil Engineering)

Proposals Manager

I want to receive the latest job alerts for director of customer experience in coventry, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected