Customer care specialist Work, Jobs in Cramlington, Nbl (with Salaries)

Customer Advisor
Alexander Mann Solutions (AMS) —Newcastle upon Tyne
- £14.29 an hour
- Full-time
- Hybrid work
- Communication skills
Security Guard
Northumbria Healthcare - NHFM (Northumbria Healthcare Facilities Management) —Cramlington
- £25,272 a year
- 12 hour shift
9d
Home Consultant
Tapi —Cramlington
- Full-time
- Sales
- Employee assistance programme
- Employee discount
1d
Quality Lead
Organon —Cramlington
- Full-time
- Continuous improvement
- Quality control
- Travel
Quick apply
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Sales Assistant
TGJones —Gateshead
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
10d
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
14d
Business Practitioner Apprentice
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Backworth
- £12.71 an hour
- Full-time
- Data entry
- Communication skills
- Annual leave
Customer Service Advisor
Barclays —Sunderland
- Monday to Friday
- Hybrid work
- Computer skills
- Communication skills
- Time management
7h
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
2d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Claims Handler - Settlements
Tesco Insurance —Newcastle upon Tyne
- From £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
1d
CRM & Email Specialist FTC
DFDS UK & Ireland —North Shields
- £30,000 - £35,000 a year
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Warehouse Operative (Monday to Friday)
CCF —Newcastle upon Tyne
- Full-time
- Customer service
Team Administrator
Tees, Esk and Wear Valleys NHS Trust —Durham
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
5d
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
4d
Port Operations Coordinator FTC
DFDS UK & Ireland —North Shields
- £12.71 an hour
- Microsoft Powerpoint
- Microsoft Word
- Travel
- Employee assistance programme
- Employee discount
Quick apply
3d
NHS Business Services Practitioner Apprenticeship
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Morpeth
- £12.71 an hour
- Full-time
- Data entry
- Communication skills
- Annual leave
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Annual leave
- Employee discount
Quick apply
Production Planning Leader
Baker Hughes —Newcastle upon Tyne
- Full-time
- Bachelor's degree
- Life insurance

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Customer Advisor

Alexander Mann Solutions (AMS) -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£14.29 an hour

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Stakeholder liaison
Customer interaction
Multidisciplinary collaboration
Outbound calling
Communication skills

Full job description

Job description - summary

We're looking for compassionate and resilient individuals to join our Customer Support Operations team, supporting customers through some of life's most challenging circumstances.

Our Bereavement Services and Power of Attorney teams provide specialist support to customers and their representatives when they need us most. In this role, you'll manage a varied and often complex caseload, handling both telephony and back-office activities while delivering exceptional customer outcomes within a highly regulated environment.

Job description - the role

You'll take ownership of customer cases, working closely with colleagues across the bank, solicitors, charities, and other external partners to ensure every customer receives the support, guidance, and care they need.

If you're highly organised, thrive in a fast-paced environment, and combine excellent attention to detail with genuine empathy, we'd love to hear from you.

What You'll Be Doing

Taking full ownership of customer enquiries and cases, seeing them through to resolution while delivering positive customer outcomes.
Managing a high volume of inbound and outbound calls, alongside a busy caseload, whilst maintaining accuracy and quality.
Supporting customers who may be experiencing bereavement, vulnerability, or other life-changing circumstances, providing compassionate and personalised support.
Working within a regulated environment, ensuring all activities are completed accurately and in line with policies, procedures, and regulatory requirements.
Collaborating with colleagues across branches, contact centres, and specialist teams, as well as external organisations such as solicitors and charities.
Identifying customer needs and tailoring solutions to their individual circumstances.
Escalating complex cases appropriately and engaging specialist support where required.
Building strong relationships with internal and external stakeholders to create a seamless customer experience.
Sharing knowledge and best practice to support continuous improvement and team success.

Candidate Profile: Key accountabilities, skills & experience

What You'll Bring

Experience delivering excellent customer service in a fast-paced operational, contact centre, or regulated environment.
A strong sense of ownership and accountability, with the ability to manage your workload effectively and independently.
Excellent attention to detail, ensuring customer information and case activity are processed accurately.
Confidence managing multiple priorities, high call volumes, and complex cases while maintaining quality standards.
Strong communication and listening skills, with a natural ability to build rapport and demonstrate empathy.
The confidence to have sensitive conversations and support customers through difficult situations.
A collaborative approach and the ability to work effectively with colleagues and external partners.
An understanding of the importance of regulatory compliance, risk management, and delivering fair customer outcomes.
Resilience, adaptability, and a positive attitude in an ever-changing environment.

About the client

What’s on offer?

Working schedule: Monday – Friday 9am -5pm
Hourly rate: £14.29
Start date – 5th October 2026
Total hours: 35 hours per week
Contract length: 6 months
Hybrid working once Signed off by management

Office location: Leeds, Gosforth & Glasgow

Next steps

Why Join Us?

This is more than a customer service role. It's an opportunity to make a genuine difference to customers during some of the most important moments of their lives. You'll join a supportive team that values empathy, collaboration, ownership, and continuous improvement, while providing opportunities to develop your skills and build a rewarding career.

If you're passionate about helping people, take pride in your work, and can thrive in a busy, regulated environment, we'd love to hear from you.

Job Reference: AMSCWS01197

Apply Now

Refine Your Search

customer care specialist jobs in cramlington, nbl

Customer Advisor

Security Guard

Home Consultant

Quality Lead

Customer Service Advisor

Sales Assistant

Welfare Rights Officers

Business Practitioner Apprentice

Customer Service Advisor

Customer Service Advisor

Support Specialist

Claims Handler - Settlements

CRM & Email Specialist FTC

Warehouse Operative (Monday to Friday)

Team Administrator

B2B Energy Sales Consultant – Outbound Telesales

Port Operations Coordinator FTC

NHS Business Services Practitioner Apprenticeship

Arrears Executive

Production Planning Leader

I want to receive the latest job alerts for customer care specialist in cramlington, nbl

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