Head of project management Work, Jobs in Cranleigh, Sry (with Salaries)

Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
Head of Virology (ID4520)
Animal and Plant Health Agency —New Haw
- £73,165 - £81,535 a year
- Overtime
- Doctoral degree
- Presentation skills
- Leadership
- Annual leave
- Employee discount
5d
Head of Evaluation & Insights
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £74,000 - £78,000 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Master's degree
5d
SARG Stakeholder Events Co-Ordinator
Civil Aviation Authority —Gatwick Airport
- £41,000 - £54,790 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
9d
Business Process Lead - Record to Report and Plan to Perform (18 months FTC)
BCA —Camberley
- Monday to Friday
- Hybrid work
- ERP systems
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
Clerk of Works - Redhill
Capital Property & Construction Consultants Limited —Redhill
- £45,000 - £55,000 a year
- Analysis skills
- Bachelor's degree
- Construction experience
- Sick pay
Quick apply
Divisional VP Assistant
Atlas Copco Group —Burgess Hill
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Director- Programme Delivery
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- Up to £88,000 a year
- Management
- Microsoft Office
- Business development
3d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
Programme Manager
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £54,000 - £57,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Management
6d
Head of Accounts Payable
BCA —Camberley
- Monday to Friday
- Hybrid work
- System design
- Continuous improvement
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Project Manager - Streetworks & Utilities (Infrastructure)
Bauer Media Outdoor —Petersfield
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Project management
- Leadership
- Annual leave
- Employee discount
Quick apply
Operations Co-ordinator
Energy Conservation Solutions Ltd —Billingshurst
- £31,367 - £37,640 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Sick pay
Quick apply
4d
Airspace Regulator (Navigation)
Civil Aviation Authority —Gatwick Airport
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Organisational skills
- Annual leave
- Gym membership
6d
Project Manager
Saputo Inc. —Weybridge
- Full-time
- Project management
- Travel
- Communication skills
- Free parking
- Work from home
Senior Project Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Head of Architecture_2939
Allianz —Guildford
- Full-time
- Hybrid work
- Azure
- Oracle
- AWS
- Employee discount
Project Manager
CBRE —Guildford
- Full-time
- Project management
- Presentation skills
- Travel
Head of Technical Pricing
1st Central —Haywards Heath
- £100,000 - £120,000 a year
- Presentation skills
- Communication skills
- Time management
9d

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head of project management jobs near cranleigh, sry

Head of Account Management

GK Signs & Screenprint Ltd -
Alton

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Management
Customer service
ERP systems
Logistics
Microsoft Office
Analysis skills
Project management
Account management
Leadership
Communication skills
Negotiation

Full job description

Key Responsibilities

Leadership & Team Management

Lead, motivate, and develop the Account Management team to achieve departmental objectives and business targets.
Conduct regular one-to-one meetings, performance reviews, and annual appraisals.
Develop and implement individual development plans to support employee growth and succession planning.
Ensure weekly and monthly KPI reviews are completed, with clear improvement plans identified and executed.
Foster a culture of accountability, collaboration, customer focus, and continuous improvement.

Customer Account Management

Act as the senior customer interface for key accounts, developing strong relationships and ensuring excellent service delivery.
Engage regularly with customers at a senior level to gather feedback, identify improvement opportunities, and resolve issues.
Ensure all customer enquiries are effectively managed from enquiry through to delivery, installation, and deinstallation.
Manage customer complaints and coordinate timely resolution of issues.
Allocate customer accounts appropriately across the Account Management team.
Support the team in managing quotations through to purchase order conversion.

Project & Process Management

Maintain accountability for enquiry tracking throughout all stages of the customer journey.
Monitor project progress and ensure customer requirements are delivered on time, within budget, and to agreed quality standards.
Ensure accurate and timely data entry into company MIS and other business systems.
Oversee the online customer portal, ensuring information remains current and accessible.
Manage the reworks process and drive corrective actions to minimise repeat issues.

Cross-Functional Collaboration

Work closely with the Sales team to understand the sales pipeline and proactively plan for workload fluctuations.
Build strong working relationships with Production to ensure effective communication, resource planning, and successful project execution.
Partner with the Head of Product Management to review profitability, drive efficiencies, and support product development initiatives.
Collaborate with all departments to ensure customer requirements and business objectives are met.

Quality, Continuous Improvement & Compliance

Drive a culture of continuous improvement across all aspects of project management and customer service.
Ensure Non-Conformance Reports (NCRs) are raised, investigated, and closed out in a timely manner.
Provide customers with feedback on corrective actions and continuous improvement initiatives.
Conduct site visits to assess product quality, installation standards, and customer satisfaction.
Ensure all activities comply with company policies and procedures, with a strong commitment to a "Safety First" culture.

Additional Responsibilities

Drive revenue growth within existing accounts through upselling and cross-selling opportunities.
Monitor and improve profitability across customer projects.
Collect and analyse project data relating to costs, materials, labour, and lead times.
Support sales activities and customer presentations as required.
Represent the business professionally at customer meetings, site visits, and industry events.

Qualifications & Experience

Essential

Proven experience in Account Management, Customer Service, Project Management, or a similar client-facing leadership role.
Previous experience leading and developing teams.
Strong commercial awareness with experience managing customer accounts and delivering profitable outcomes.
Experience managing multiple projects and customer enquiries simultaneously.
Excellent stakeholder management and relationship-building skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office.
Experience using ERP, CRM, or MIS systems.

Desirable

Experience within Print and Signage, or related industries.
Project Management qualification or relevant professional certification.

Knowledge, Skills & Competencies

Leadership and people management
Customer-focused mindset
Excellent communication and presentation skills
Strong organisational and planning abilities
Commercial awareness
Negotiation and influencing skills
Critical thinking and problem solving
Process improvement and continuous improvement methodologies
Attention to detail
Ability to work under pressure and manage competing priorities
Collaborative and team-oriented approach

Key Performance Indicators (KPIs)

The Senior Account Manager will be measured against:

Order Processing Time
Customer Satisfaction Score
Customer Retention
Customer Complaint Resolution Time
NCR Closure Performance
Quote-to-Order Conversion Rate
Team KPI Achievement
Employee Development and Engagement Metrics

Company Values & Expectations

Promote and uphold a "Safety First" culture.
Always adhere to company policies and procedures.
Act as a positive ambassador for the business.
Demonstrate professionalism, integrity, and accountability at all times.
Work collaboratively across all departments to achieve business objectives.

Drive excellence in customer experience, quality, and operational performance.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of project management jobs in cranleigh, sry

Head of Account Management

Head of Virology (ID4520)

Head of Evaluation & Insights

SARG Stakeholder Events Co-Ordinator

Business Process Lead - Record to Report and Plan to Perform (18 months FTC)

Workplace Manager

Clerk of Works - Redhill

Divisional VP Assistant

Associate Director- Programme Delivery

Change Manager

Programme Manager

Head of Accounts Payable

Project Manager - Streetworks & Utilities (Infrastructure)

Operations Co-ordinator

Airspace Regulator (Navigation)

Project Manager

Senior Project Manager

Head of Architecture_2939

Project Manager

Head of Technical Pricing

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