Customer experience manager Work, Jobs in Crawley, Eng (with Salaries)

SME Retention Team Manager
AXA UK —Royal Tunbridge Wells
- Up to £50,000 a year
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
12d
Airport Manager
VIP First Limited —Gatwick Airport
- From £45,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
People Experience Advisor - FTC
AerFin —Crawley
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
7d
Stock Manager
NEXT —Crawley
- From £6,218 a year
- Part-time
- Customer service
- Leadership
- Employee discount
Workplace Experience Receptnst
CBRE —Crawley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Aftersales Excellence Coach (Southern England)
MSX International —Crawley
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
Care Service Manager (Not for Sponsorship role)
Independent Lifestyles —Crawley
- From £33,000 a year
- Full-time
- Management
- In-person
- Leadership
- Sick pay
Quick apply
13d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Regional Manager
Lanes Group —Crawley
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Sales Coordinator
TR Fastenings Ltd —East Grinstead
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
13d
Operations Manager
Popeyes UK —Brighton
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Operations Manager
Lanes Group —Crawley
- £45,000 a year
- Full-time
- Microsoft Office
Quick apply
Senior Block Manager (Residential Block Property Management)
Bawtrys Estate Management Ltd —Sevenoaks
- £48,000 - £55,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- IT
- Work from home
Quick apply
13d
Deputy Manager
Hollywoodbowlgroup —Crawley
- Up to £33,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Area Manager
Lidl —Brighton
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
5d
Office Manager
CMB Foods Ltd —East Grinstead
- From £24,420 a year
- Full-time
- Management
- Accounting
- Communication skills
- Free parking
- Employee discount
Quick apply
Operations Manager
M Group —Crawley
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
8d
Employment Advisor
Get Set UK 1 —Crawley
- £26,500 - £29,000 a year
- Childcare
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
Community Engagement Manager - Healthcare
Right at Home Bromley —Bromley
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Business development
- Presentation skills
Quick apply
Customer Experience Manager
Tunbridge Wells Borough Council —Royal Tunbridge Wells
- £28,420 a year
- Part-time
- Hybrid work
- Hospitality
- Sales
- Assembly
- Free parking
- Annual leave
4d

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customer experience manager jobs near crawley, eng

SME Retention Team Manager

AXA UK -
Royal Tunbridge Wells

Apply Now

Job details

Up to £50,000 a year
12 days ago

Benefits

Annual leave
Paid volunteer time

Qualifications

Analysis skills
Continuous improvement
Relationship management
Financial services
Leadership
Communication skills

Full job description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.

Job overview:

Are you a passionate leader with a drive for excellence? Join us as our SME Retention Team Manager, where you'll have the opportunity to shape the future of customer and intermediary success. In this pivotal role, you'll lead a dynamic team, inspiring greatness while delivering outstanding results that matter. You’ll drive retention performance, foster operational excellence, and develop talented colleagues—all within a culture focused on exceptional service and continuous improvement. If you're ready to make a meaningful impact and lead with purpose, we want to hear from you!

Key responsibilities:

Lead, coach, and develop a high-performing, inclusive team focused on exceptional customer and intermediary outcomes.
Foster a customer-first culture by building strong relationships, resolving complex issues, and enhancing satisfaction.
Achieve retention targets through proactive portfolio management, trend analysis, and continuous improvement initiatives.
Develop and maintain strong stakeholder relationships across functions to influence and deliver shared business goals.
Ensure compliance with policies, regulations, and governance standards, promoting a culture of risk awareness and accountability.
Monitor team performance against KPIs, drive process improvements, and ensure quality standards and operational controls are met.
Support colleague wellbeing, engagement, continuous learning, and talent development for future capability.
Provide accurate reporting and insights to inform decision-making and foster operational excellence.

Work arrangements:

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office in Tunbridge Wells, visiting clients or attending industry events.

Your skills & experience:

Strong leadership, relationship management, communication, and analytical skills with a customer-focused mindset.
Proven experience managing client or intermediary relationships in insurance, IPMI, or financial services is preferred.
Successful track record leading and developing high-performing customer-facing teams.
Demonstrated ability to achieve retention, customer satisfaction, and commercial targets.
Skilled in coaching colleagues to enhance capability and performance.
Experienced in managing change and driving continuous improvement initiatives.
Adept at collaborating across multiple functions and regional teams.
Proficient in using MI and performance data to inform business decisions.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

How to apply:

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

#LI-Hybrid

#Health

Your benefits

Pay & Bonus

Annual pay review and performance-based bonus.

Private Medical Cover

Employer funded scheme available to all colleagues.

Annual Leave

25 to 28 days of holiday per year, plus bank holidays.

Wellbeing Initiatives

A wide range of services to support your physical, mental, and financial wellbeing.

Volunteering Leave

Three paid volunteering days (21 hours) per year.

Paid parental & carer's leave

26 weeks' maternity leave and 8 weeks' co-parent leave. 5 days' carer's leave for planned activities and unexpected emergencies.

Apply Now

Refine Your Search

customer experience manager jobs in crawley, eng

SME Retention Team Manager

Airport Manager

People Experience Advisor - FTC

Stock Manager

Workplace Experience Receptnst

Aftersales Excellence Coach (Southern England)

Care Service Manager (Not for Sponsorship role)

Assistant Customer Service Manager

Regional Manager

Sales Coordinator

Operations Manager

Operations Manager

Senior Block Manager (Residential Block Property Management)

Deputy Manager

Area Manager

Office Manager

Operations Manager

Employment Advisor

Community Engagement Manager - Healthcare