Complaints manager Work, Jobs in Croft, Lec (with Salaries)

Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Manager
Six Spa —Wigston Magna
- From £32,000 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Employee discount
Quick apply
4d
Deputy Complaints Manager
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- IT
- Communication skills
- Annual leave
- Referral programme
2d
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
Quick apply
Food Technical Officer
Niche Foods Ltd —Leicester
- From £35,000 a year
- Full-time
- Bilingual
- English
- Organisational skills
Quick apply
13d
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
2d
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
5h
Clinical Compliance Manager
Prime Life —Leicester
- £69,080 - £73,585 a year
- Full-time
- Nursing home
- Analysis skills
- Travel
Quick apply
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
7d
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7d
Duty Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
Housing & Resident Engagement Manager
Extra Care —Coventry
- £52,500 a year
- Full-time
- Annual leave
- Life insurance
6d
Property Operations Assistant / Manager
Tudors Group —Birmingham
- Up to £40,000 a year
- Weekend availability
- Google Suite
- Administrative experience
- Project management
- Free parking
Quick apply
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
7d
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Deputy Manager
We Change Lives —Leicester
- £41,999 - £42,000 a year
Quick apply
Store Manager
Aldi —Tamworth
- £52,910 - £69,000 a year
- Annual leave
Complaints Handler
Serco Group —St. Alphege
- Full-time
- Hybrid work
- Organisational skills
- IT
- Computer skills
- Annual leave
- Employee assistance programme
Sports Centre & Community Manager
P & E Sports Lettings Ltd —Rugby
- £26,000 - £27,500 a year
- Weekend availability
- Childcare
- Supervising experience
- Working with children
- Free parking
- Gym membership
Quick apply
7d

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Customer Care Manager

Morris Homes Limited
Rugby

Quick apply

Job details

Full-time
5 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Complaint handling
Microsoft Office
Construction
Communication skills
Time management

Full job description

Customer Care Manager – Central

Location: Rugby
Department: Customer Care
Reporting to: Head of Customer Care

About Morris Homes

Morris Homes is one of the UK's leading independently owned housebuilders, renowned for delivering high-quality homes and exceptional customer service. We are committed to ensuring our customers receive the highest standards of care throughout their homeownership journey. As part of our continued growth, we are seeking an experienced Customer Care Manager to join our Central region team based in Rugby.

The Role

The Customer Care Manager is responsible for delivering an exceptional post-completion customer experience, managing defects through to resolution, and ensuring all remedial works are completed to the highest quality standards.

Working closely with customers, site teams, subcontractors and external stakeholders, you will oversee all aspects of the customer care process, ensuring issues are resolved effectively, efficiently and to the satisfaction of our homeowners.

Key Responsibilities

Manage and develop positive relationships with homeowners, ensuring the highest standards of customer service are maintained at all times.
Investigate and manage customer defects and complaints through to successful resolution.
Attend customer properties with the Maintenance Team to oversee remedial works and ensure customer satisfaction.
Carry out quality inspections of completed plots prior to legal completion.
Undertake inspections in response to customer defect reports and determine appropriate remedial actions.
Attend NHBC inspections and claims meetings, ensuring all follow-up actions are completed within required timescales.
Attend Housing Association 12-month defect inspections and coordinate any necessary remedial works.
Issue works orders and job instructions to maintenance operatives and subcontractors. ]
Monitor the quality of completed works and manage any associated contra-charges where standards are not met.
Ensure subcontractors complete work in accordance with company quality standards and agreed service levels.
Liaise effectively with Construction, Technical, Sales, Commercial and Land departments to ensure a seamless customer journey.
Maintain accurate customer care records and produce management reports using relevant systems and Microsoft Excel.
Analyse customer care trends and identify opportunities for continuous improvement.
Attend weekly review meetings with the Head of Customer Care
Ensure compliance with NHBC warranty requirements, company procedures and health and safety regulations.
Support the delivery of customer satisfaction targets and contribute to the ongoing improvement of the customer care function.

Candidate Profile

Essential Experience

Previous experience in a Customer Care Manager role within the new build housing sector.
Strong technical knowledge and understanding of NHBC and warranty provider standards and procedures.
Proven experience managing customer complaints and defect resolution.
Experience coordinating subcontractors and monitoring quality standards.
Proficiency in Microsoft Office applications, particularly Excel.
Good understanding of construction methods and the housebuilding process.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer-focused approach and commitment to service excellence.
Exceptional organisational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective conflict resolution and complaint-handling skills.
High levels of attention to detail and accuracy.
Commercial awareness and sound decision-making capability.
Strong problem-solving skills and a proactive approach.
Ability to build and maintain relationships with customers and stakeholders.
Team-oriented and the ability to work independently when required.
Qualifications
Building or Construction-related qualification desirable but not essential.
Full UK Driving Licence essential.

Working Environment

This role involves regular travel to developments and customer homes across the Central region. The successful candidate will be expected to work across office and site locations as required to meet business and customer needs.

Benefits

We offer a competitive salary and benefits package including:

Competitive salary
Discretionary Annual bonus scheme
Company car or car allowance
26 days annual leave plus bank holidays
Pension scheme
Life assurance
Private healthcare
Employee assistance programme
Professional development opportunities

Equality, Diversity and Inclusion

Morris Homes is committed to creating a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We are committed to making reasonable adjustments throughout the recruitment process and during employment for candidates and employees with disabilities or long-term health conditions.

Eligibility

Applicants must have the right to work in the UK and be able to provide evidence of this if successful.

Apply

If you believe you have the skills, experience and passion to succeed in this role, please send your CV and covering letter to: [email protected] - No Agencies please

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in croft, lec

Customer Care Manager

Manager

Deputy Complaints Manager

Hygiene Manager

Food Technical Officer

Customer Service Escalations Manager

Property Administrator

Customer Delivery Manager

Clinical Compliance Manager

Customer Care Co-ordinator

Duty Operations Manager

Duty Manager

Housing & Resident Engagement Manager

Property Operations Assistant / Manager

Ownership Experience Manager – Customer Community & Loyalty

Quality Manager

Deputy Manager

Store Manager

Complaints Handler

Sports Centre & Community Manager

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