Service delivery manager Work, Jobs in Cromford, Dby (with Salaries)

Service Desk Operations Manager
Computacenter —Derby
- Customer service
- Microsoft Office
- Organisational skills
4d
Assistant Manager, Kurt Geiger, East Midlands
Kurt Geiger —South Normanton
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
1h
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
14d
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Illicit Economy Prevention Practitioner - HMP Dovegate
Remedi - Restorative Services —Uttoxeter
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
TEMPORARY Delivery Driver-One Month FTC
HGV Direct Ltd —Alfreton
- £12.71 an hour
- Driving
- In-person
- Commercial driving
Quick apply
Children's Residential Support Worker - Learning Disabilities
Blue Mountain Homes Ltd —Derby
- Up to £36,088 a year
- Overtime
- Childcare
- In-person
- Store discount
- Annual leave
Quick apply
Site Supervisor
RMB Contractors Ltd —Belper
- Up to £25 an hour
- Weekend availability
- Civil engineering
- Management
- English
Quick apply
12d
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Regional Trainer
Consensus —Nottingham
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Property Repairs Helpdesk Supervisor – CAS-2
Nacro —Derby
- £31,982 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Management
- Analysis skills
- Annual leave
- Employee assistance programme
12d
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Water Network Compliance Officer
Aquam Water Services Ltd —Derby
- £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Maintenance
- Driving
Quick apply
4d
Security Team Member
University of Derby —Derby
- £32,217 - £38,170 a year
- Full-time
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
10d
Business Manager - Commercial Cleaning
PARAGON COMMERCIAL CLEANING LTD —Derby
- Up to £38,000 a year
- Weekend availability
- Management
- Supervising experience
- In-person
Quick apply
12d
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
Head of Sales - Distribution
Project Better Energy —Burton-On-Trent
- £70,000 - £90,000 a year
- Full-time
- CRM software
- Sales
- In-person
- Employee assistance programme
Quick apply
7d
Trainee Bridge Inspector
Inertia Consulting Ltd —Derby
- £26,500 - £30,000 a year
- 8 hour shift
- English
- Microsoft Office
- Power tools
- Flexitime
Quick apply

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Service Desk Operations Manager

Computacenter -
Derby

Apply Now

Job details

4 days ago

Qualifications

Customer service
Microsoft Office
IT support
Organisational skills
Customer support
Leadership
Communication skills
Help desk

Full job description

Location: UK - Cust Site - Derby | Job-ID: 219499 | Contract type: Standard | Business Unit: Service Desk

Life on the team

We are looking for a people-focused Team Leader / Operations Manager to lead a Service Desk team supporting one of Computacenter's key customer accounts in Derby.

You will be responsible for leading a team of Service Desk Analysts delivering first-line support and service requests while maintaining high levels of customer satisfaction and team engagement. This is a fantastic opportunity for an experienced Service Desk Team Leader or Service Desk Manager who enjoys developing people, building strong customer relationships and driving service excellence.

As part of Computacenter's customer-facing delivery organisation, you will play a key role in ensuring operational performance, service quality and employee engagement while working closely with customer stakeholders and internal delivery teams.

What you'll do

Lead and develop a team of Service Desk Analysts delivering first-line support services
Produce and analyse management reports to identify trends and drive continuous improvement
Resolve customer escalations in a timely manner, minimising business disruption
Plan and distribute workload to ensure service levels and business objectives are achieved
Build and maintain strong relationships with customer stakeholders and internal teams
Conduct performance reviews, coaching sessions and regular one-to-one meetings
Support employee development, succession planning and skills growth across the team
Manage resource requirements, retention and attrition within the service
Ensure knowledge management processes are maintained and service quality standards are met
Promote a positive team culture and act as a role model for colleagues
Maintain governance of service workflows, queues and operational processes
Manage operational delivery in line with Computacenter policies and customer expectations

What you'll need

Previous experience leading teams within a Service Desk, Help Desk or IT Support environment
Experience working within a managed service provider or customer support environment
Strong people leadership skills with a proven ability to motivate, coach and develop teams
Excellent customer service and stakeholder management skills
Strong communication skills, both written and verbal
Experience managing customer escalations and driving service improvements
Ability to analyse data, produce reports and make informed operational decisions
Strong organisational and workload prioritisation skills
Good knowledge of Microsoft Office applications
Experience working with service management tools and business systems
A collaborative and supportive leadership style
Ability to build strong working relationships across technical and business teams

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

service delivery manager jobs in cromford, dby

Service Desk Operations Manager

Assistant Manager, Kurt Geiger, East Midlands

Service Delivery Manager

Manager Service Delivery & Transport

Illicit Economy Prevention Practitioner - HMP Dovegate

TEMPORARY Delivery Driver-One Month FTC

Children's Residential Support Worker - Learning Disabilities

Site Supervisor

European Logistics Coordinator

Regional Trainer

Property Repairs Helpdesk Supervisor – CAS-2

Global Senior Manager, Customer Happiness (1 year contract)

Service Delivery Manager

Account Manager - Derby

Water Network Compliance Officer

Security Team Member

Business Manager - Commercial Cleaning

Deputy Care Manager

Head of Sales - Distribution

Trainee Bridge Inspector

I want to receive the latest job alerts for service delivery manager in cromford, dby

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