Line service technician Work, Jobs in Croydon, Eng (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
8d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
2d
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
9d
Roadside Technician - West Sussex
Allianz —Croydon
- £42,000 a year
- 12 hour shift
- Machine learning
- Automotive diagnostics
- Annual leave
- Employee assistance programme
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
7d
ICT Cluster Support Technician
Aerodrome Primary Academy —Croydon
- £24,626 - £26,778 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
MET Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Employee discount
Quick apply
11d
Technician - Electrical
LSEC —London
- £25,627 - £30,912 a year
- Full-time
- Microsoft Excel
- University
- Organisational skills
- Annual leave
- Employee assistance programme
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
3d
Technician – Signalling Installation Team (SIT)
Keolis Amey Docklands 2025 Limited —London
- £51,209.81 a year
- Weekend availability
- Driving
- Employee assistance programme
- Employee discount
10d
Prep/Paint Technician
Nova Automotive Group —Coulsdon
- From £40,000 a year
- Full-time
- Customer service
- Driving
- Data entry
- Free parking
- Employee discount
Quick apply
11d
Technician - STEM
LSEC —London
- £25,627 - £30,912 a year
- Full-time
- Microsoft Excel
- University
- Organisational skills
- Annual leave
- Employee assistance programme
Service Technician
Marshall Motor Group —Gatwick Airport
- £38,338 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Electrical Control and Instrumentation Technician
M Group —London
- £45,000 - £52,000 a year
- Engineering
- Annual leave
- Employee assistance programme
Multi Trade Operative- Greenwich & Wandsworth
Sureserve —London
- £36,000 - £39,000 a year
- Carpentry
- Customer service
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
Research Technician
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technician
Serco Group —Royal Tunbridge Wells
- £27,664 a year
- Full-time
- Maintenance
- Employee assistance programme
IT Field Support Technician - T2 / Second Line
Concero UK —Harrow
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
1d
Field Service Technician - South East
Evac+Chair —East London
- £33,990 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Employee discount
- Life insurance
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
8 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

line service technician jobs in croydon, eng

Helpdesk Technician (1st line)

IT Support Technician (1st/2nd Line)

CAD Technician

Roadside Technician - West Sussex

IT Support Apprentice

ICT Cluster Support Technician

MET Technician

Technician - Electrical

IT First Line Support Technician

1st Line Support Technician

Technician – Signalling Installation Team (SIT)

Prep/Paint Technician

Technician - STEM

Service Technician

Electrical Control and Instrumentation Technician

Multi Trade Operative- Greenwich & Wandsworth

Research Technician

Technician

IT Field Support Technician - T2 / Second Line

Field Service Technician - South East

I want to receive the latest job alerts for line service technician in croydon, eng

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