Operations & digital process manager Work, Jobs in Croydon, Eng (with Salaries)

Operations & Digital Process Manager
Jensten Group —Sutton
- Hybrid work
- Data analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Quick apply
Operations Manager
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
- Employee assistance programme
Operational Resilience and Readiness Manager
AXA —Redhill
- £60,000 - £75,000 a year
- Leadership
- Communication skills
- Employee discount
Assistant Manager, Consumer Operations
Michael Kors —London
- £47,000 - £63,000 a year
- Full-time
- Microsoft Word
- Continuous improvement
- Training & development
Operations Manager
Rapport —London
- Full-time
- Team management
- Travel
- Conflict management
- Employee assistance programme
8d
Vendor Manager, Publishing Operations
Public Library of Science —London
- £50,000 - £83,000 a year
- Remote
- Travel
- Annual leave
Senior Manager, Operational Excellence (PPI)
Thermo Fisher Scientific —Horsham
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Web Operations Manager
FitFlop —London
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Flexible schedule
Senior Digital Operations Coordinator
Michael Kors —London
- £36,000 - £48,000 a year
- Full-time
- Customer service
- Data analysis skills
- Analysis skills
Operations Manager (DLR, Beckton)
CAF Rail UK —London
- Engineering
- Team management
- Contracts
- Annual leave
Operations Manager
Natural Health Co —Royal Tunbridge Wells
- £34,000 - £38,000 a year
- Part-time
- Google Suite
- Writing skills
- Team management
- Health & wellbeing programme
- Employee discount
Quick apply
Delivery Office Coordinator
REAL Digital International —Croydon
- Full-time
- ERP systems
- Continuous improvement
- In-person
- Life insurance
Quick apply
Sales Operations Manager
Venatrix —Kingston upon Thames
- Up to £60,000 a year
- Full-time
- Research
- Recruiting
- AI
Quick apply
5d
Depot Operations Controller
ALSTOM —London
- £61,000 a year
- Data entry
- Communication skills
- Annual leave
5d
Programme Support Officer
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
12d
Vendor Service and Operations Manager
Expedia —London
- Full-time
- Data analysis skills
- Master's degree
- Analysis skills
IT Operations Manager
Oktagon Technology Group Ltd. —London
- £56,000 - £64,000 a year
- Full-time
- Writing skills
- Analysis skills
- In-person
Quick apply
6d
Deputy Manager
Iceland —Croydon
- £34,188 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
- Referral programme
Manager, Content Factory - Operations + Personalization
Jazz Pharmaceuticals —London
- £128,000 - £192,000 a year
- Remote
- Master's degree
- Bachelor's degree
- Continuous improvement
- Annual leave
Operations Manager
GoodWork —London
- £39,520 a year
- Full-time
- Hybrid work
- Management
- Organisational skills
- Budgeting
Quick apply

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operations & digital process manager jobs near croydon, eng

Operations & Digital Process Manager

Jensten Group -
Sutton

Quick apply

Job details

Freelance

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Operations management
Data analysis skills
Complaint handling
Performance management
Continuous improvement
Continuous improvement cycles oversight
Customer renewal management
Churn prevention
Customer loyalty building
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Henry Seymour (part of the Jensten Group) has an exciting opportunity to join our well-established team in Sutton as an Operations & Digital Process Manager.

Our Henry Seymour division is a friendly, collaborative team of 20+ professionals. This role sits within our successful and growing Digital Schemes division, where you’ll manage 4 direct reports and play a key role in driving performance and innovation.

We’re looking for a hands-on operational leader with a strong interest in digital distribution, who can translate plans into action, improve customer outcomes, and deliver sustainable performance across core operational teams.

This role is being offered on a hybrid basis of 2 days at home and 3 in the office in Sutton.

Key objectives & responsibilities will include:

Leadership & Team Development

Inspire and lead the Customer Service, Claims and Underwriting teams, ensuring performance management, continuous professional development, and successful team hires
Foster a culture of collaboration, accountability, and growth

Renewal & Retention Programme

Own and oversee the renewal and retention process end‑to‑end, ensuring KPIs are achieved across automated outreach, inbound renewals and lapse recovery
Drive consistent, efficient renewal handling to maximise customer retention and service outcomes

Operational Performance, MI & Continuous Improvement

Ensure robust operational MI is in place (enhancing where required) to monitor workflows, renewal and retention performance, customer experience and other business‑critical metrics
Oversee current digital and operational processes, identifying and delivering continuous improvement initiatives, including workflow mapping and process optimisation
Utilise technology, software, automation and AI to streamline workflows, improve efficiency and enhance customer experience.
Act as the first point of escalation for operational issues, ensuring timely resolution.

Customer Experience & Telephony

Ensure service levels are agreed and consistently achieved across new business conversion, servicing of existing accounts and retention of renewals, in line with business procedures and regulatory requirements.
Constantly review processes and procedures to ensure efficiency and an optimal client experience, including managing complaints and escalations.
Oversee and continuously improve the business telephony system and performance, ensuring optimal call quality, effective monitoring of advisors, and strong operational control to support service standards.

About You

You’re a proactive, detail‑oriented operational leader with a genuine interest in how digital distribution can support performance.

You will also be or have:

Experience in a similar Operations Management role
Strong data analysis skills and the ability to leverage digital MI for performance improvement
Excellent IT and systems knowledge (Excel, PowerPoint essential; Open GI desirable)
A background in the insurance industry (desirable)
Outstanding communication and relationship-building skills at all levels

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
Auto enrolment into our excellent pension scheme (5% employer matched contribution)
Flex-benefits- A range of flexible benefits to choose from, that are most important to you
Group Life Assurance cover
3 months Maternity, Paternity & Adoption leave all fully paid
Professional qualification study support relevant to your role and career
Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
Holiday purchase scheme- up to 5 days annually

About Us:

Catering to the unique needs of salons, clinics, gyms, spas, and mobile or freelance therapists under its long-established Salon Gold brand, Henry Seymour & Co proudly holds the mantle as the market leader in insurance within the hair and beauty industry. The business also extends its specialist expertise to the trade and construction sector with a strong reputation through its Tradesman Saver brand.

Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace—combining scale, expertise, and entrepreneurial spirit.

Operating through six specialist divisions—Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking, and Underwriting—we deliver tailored insurance solutions directly to clients and through a network of trusted third-party broking partners.

Thanks to a combination of strong organic growth and strategic acquisitions, Jensten is now a Top 10 Independent Broker, placing over £650 million GWP into the market. We employ more than 1,000 people across 35 locations and work with 85 entrepreneurial franchise holders across the UK.

We fill the gap between large consolidators and local brokers—offering the scale and capability to compete at the highest level, while maintaining the agility, culture, and client focus of a truly independent business.

And that’s why you should join us.

#LI-LP1

Quick apply

Refine Your Search

operations & digital process manager jobs in croydon, eng

Operations & Digital Process Manager

Operations Manager

Operational Resilience and Readiness Manager

Assistant Manager, Consumer Operations

Operations Manager

Vendor Manager, Publishing Operations

Senior Manager, Operational Excellence (PPI)

Web Operations Manager

Senior Digital Operations Coordinator

Operations Manager (DLR, Beckton)

Operations Manager

Delivery Office Coordinator

Sales Operations Manager

Depot Operations Controller

Programme Support Officer

Vendor Service and Operations Manager

IT Operations Manager

Deputy Manager

Manager, Content Factory - Operations + Personalization

Operations Manager

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