Service advisor Work, Jobs in Cults, Abe (with Salaries)

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Customer Service Advisor

Toolden Ltd
Ellon

Quick apply

Job details

Full-time
£25,000 a year
4 days ago

Benefits

Casual dress
On-site parking

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
English
Microsoft Office Suite
Zendesk
Customer interaction
Phone etiquette
Communication skills

Full job description

Job description:

We’re Hiring! – Customer Service Representative

About Toolden - Toolden is one of the UK’s largest independent distributors of power tools, hand tools, fixings, accessories, and more.

The Role- At Toolden, our customers are at the heart of everything we do. We’re looking for a proactive, customer-focused Customer Service Representative to join our friendly, fast-paced team. You’ll work alongside experienced colleagues to ensure every customer’s journey with Toolden is smooth, professional, and memorable.

What You’ll Do - Be the first point of contact between Toolden and our customers — answering queries via phone, email, and live chat. - Provide clear, friendly, and solution-focused responses to customer inquiries. - Manage and track customer requests using Zendesk and other support tools. - Update product information, and resolve service issues. - Experience in use of Microsoft packages.- Liase with both internal and external customers

What We’re Looking For - Proven customer service experience, ideally in a multi-channel environment. - Comfortable working with systems such as Zendesk, Live Chat (training will be provided)- Strong Excel skills - Excellent written and verbal communication skills. - Strong problem-solving abilities and attention to detail. - A positive, can-do attitude with a genuine passion for helping people

Why Join Toolden? - Be part of a supportive, collaborative team. - Opportunities to learn, grow, and expand your skills. - A customer-first culture where your work truly makes a difference. - Competitive salary and benefits package.

To apply, email your CV and covering letter to: [email protected]

Closing Date:7th September 2026

Job Location: Ellon, Aberdeenshire

Job Type: Full-time

Benefits:

On-site parking

Work Location: In person

Pay: £25,000.00 per year

Benefits:

Casual dress
On-site parking

Work Location: In person

Quick apply

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service advisor jobs in cults, abe

Customer Service Advisor

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Policy and Quality Adviser (Assurance), Directorate of People & Student Services

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