Head of customer service Work, Jobs in Dale Abbey, Dby (with Salaries)

Degree Apprenticeship Workplace Reviewer: Built Environment
University of Derby —Derby
- £32,260 - £41,689 a year
- Weekend availability
- Engineering
- Master's degree
- Supervising experience
- Annual leave
- Employee assistance programme
National Saturday Club Manager
University of Derby —Kedleston
- £28,636 - £34,953 a year
- Part-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
- Employee assistance programme
Security Team Member
University of Derby —Derby
- £32,217 - £38,170 a year
- Full-time
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
11d
Premises Manager - (Meadowbrook SEN School - Long Eaton)
Horizon Care and Education Group —Long Eaton
- £30,000 a year
- Maintenance
- Computer skills
- School
- Employee assistance programme
- Referral programme
Quick apply
7d
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
12d
Personal Assistant to the Directors
East Midlands Railway —Derby
- £32,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
Head of Programme - Customer Projects
Rolls-Royce SMR —Derby
- £110,400 - £147,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
4d
Talent Acquisition Coordinator - 12m FTC
CEVALogistics —Ashby-De-La-Zouch
- Full-time
- Microsoft Excel
- Communication skills
- Annual leave
- Employee discount
Sous Chef – Breakfast & Lunch Specialist (Daytime Hours, Full-Time)
The Apple Tree Teahouse, Ockbrook Derby —Derby
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Free parking
- Employee discount
Quick apply
5d
Senior Land and Partnerships Manager
Keepmoat Homes —Nottingham
- Full-time
- Leadership
- Negotiation
- Employee assistance programme
- Employee discount
Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Food Truck Sales Driver (Bingham, Nottingham)
Saffron Catering —Nottingham
- £26,500 a year
- Full-time
- Hospitality
- Customer service
- Driving
- Employee discount
- Flexible schedule
Quick apply
Account Manager - Derby
One Big Circle —Derby
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10h
Senior Flex Product Owner
Yü Group —Nottingham
- £40,000 - £45,000 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
Quick apply
European Logistics Coordinator
Superior Wellness Limited —Chesterfield
- Full-time
- In-person
- Annual leave
Quick apply
Lettings Property Manager
Boxall Brown & Jones —Derby
- Full-time
- Customer service
- Driving
- Organisational skills
Quick apply
13d
Management - No2 Deputy Manager
Schuh —Nottingham
- Full-time
- Management
- Customer service
- Relocation assistance
- Employee assistance programme
14d
Health & Safety Administrator
Wrights of Twycross Ltd —Atherstone
- £27,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Accounting Technician - School Finance
Nottinghamshire County Council —Nottingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
7d
Mortgage Advice Quality Reviewer
Mortgage Advice Bureau —Derby
- Up to £27,000 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply

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Degree Apprenticeship Workplace Reviewer: Built Environment

University of Derby -
Derby

Apply Now

Job details

Full-time
£32,260 - £41,689 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Employee discount
Sick pay

Qualifications

Engineering
Master's degree
Supervising experience
Bachelor's degree
Classroom experience
Communication skills

Full job description

Job details

Responsible to

Subject Lead for Built Environment

Location

Markeaton Street, Derby Campus

Closing date

Monday 27 July 2026

Salary

£32,260 to £36,251 per annum (for exceptional performers, there is scope for further progression up to £41,689 per annum)

Job grade

ATOS 6

Reference

0126-26

Contract type

Permanent

Post type

Full-time

Adaptive working type

Hybrid
This role will be based on site, primarily in the named location with the opportunity to work remotely available in line with our Adaptive Working Framework.

About the University

We have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.

The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.

We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes.

Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.

About the College/Department

Here at the University of Derby, the College of Science and Engineering is the home of STEM: the skills that are essential to the UK’s Industrial Strategy. From digitisation to decarbonisation, we have an important role to play in shaping the future. And by researching or collaborating with us, you can too.

The College brings together a powerful combination of scientific expertise, technological innovation, and creative practice. With disciplines spanning computing, AI, data science, engineering, environmental sciences, built environments and psychology - we are uniquely positioned to solve real-world challenges through interdisciplinary collaboration.

Our courses are designed with employability and future industry needs in mind, supported by cutting-edge facilities, strong employer partnerships, and a commitment to sustainability. Through applied research and hands-on learning, we equip students and staff to drive progress in areas that matter most; from smart technology to clean energy, advanced manufacturing to immersive design.

School of Engineering and Built Environment

The School of Engineering and Built Environment at the University of Derby is a dynamic and future-focused academic community that blends technical excellence with creative innovation. It offers a wide range of programmes across engineering, architecture, construction, and design, preparing students to tackle global challenges in sustainability, infrastructure, and the built environment.

The School is home to research-active academics with backgrounds in engineering, architecture, interior design, and construction. Our staff bring real-world experience and academic rigour to the classroom, supporting students in developing both creative portfolios and technical competencies.

The discipline area is located in the University’s STEM annex in Markeaton Street, where staff offices and lab facilities are co-located. Key investments in the last few years include dedicated intelligent instrumentation and smart sensor technologies, robotics, renewable energy, power engineering and advanced materials and manufacturing. The discipline area is actively engaged in knowledge exchange projects and has an active applied research agenda.

About the role

The University of Derby has been at the forefront of vocational and work-based learning for over 10 years delivering industry responsive courses and higher-level skills to local and national businesses and their employees. Building on this success and in light of the creation of new degree Apprenticeship Standards the University has developed and introduced a number of new degree higher Apprenticeships across a range of sectors.

As an Apprenticeship Workplace Reviewer, you will work with the programme team to lead on facilitating reviews between apprentices, employers and liaising with relevant academic staff. Your engagement with employers and their apprentices is foremost to ensuring our existing and future apprenticeship programmes provide an excellent learning experience, meeting employers and apprentice expectations, in line with the Institute for Apprenticeships and Technical Education (IfATE) and Education and Skills Funding Agency (ESFA) governance requirements for apprenticeship provision.

You will work collaboratively with both academic staff and apprenticeship account managers to ensure systems and process are adhered to and that both quality and compliance is maintained to the highest standard in line with service level agreements. You will organise visits with external clients, apprentices and internal staff to ensure the implementation of quality reviews and assessment of evidence for audit using an e-portfolio. You will act as a personal professional academic tutor for learners and will need to engage actively on working with employers to support learners who have disclosed a need for additional support.

The role will include travelling to a variety of employer premises in the UK.

About You

The successful candidate will possess a strong educational background in the built environment, with an honours degree or higher in Civil Engineering, or a closely related discipline.

You will demonstrate substantial professional experience across the built environment sector, potentially spanning areas such as civil engineering, construction management, quantity surveying, transport and infrastructure projects, structural works, site-based operations, geotechnics, fluid engineering, or surveying practice.

You should have previous management or supervisory experience, with the proven ability to coordinate activities, support teams, and manage professional relationships effectively. A good working knowledge of higher education and apprenticeship provision is essential, including understanding degree and apprenticeship programmes, funding arrangements, and quality assurance and compliance processes.

Excellent verbal and written communication skills are required, alongside the ability to motivate, engage, and mobilise learners, employers, and academic colleagues.

Principal accountabilities

Lead on liaising with apprentices, external clients and internal academic operations teams to ensure that communication between all parties is recorded in the review process, ensuring the process is managed and completed efficiently and effectively and in line with our service level agreements.

Accountable for managing visits with employers to carry out health and safety checks, assessment of evidence, tripartite reviews. Support the employers to actively participate in the review process offering mentoring support to young learners and small organisations, with a focus on young apprentices as well as those who have declared the need for additional support.

Act as a personal professional academic tutor, supporting and mentoring students as appropriate.

Provide pastoral care to students, referring when necessary to services that provide further support.

Work with the Apprenticeships Hub and Heads of School to facilitate duties that support the achievement of outstanding communication to employers and the learner and client experience.

Provide expert operational advice to Apprenticeship Hub Team to ensure duties that support the achievement of Funding Compliance, whilst enhancing the learner and client experience.

Take a lead role to ensure that appropriate records of reviews are kept and stored securely in accordance with University and external bodies’ audit requirements.

Work collaboratively with the apprenticeship hub team alongside academic staff to support learner engagement and update the employer either face to face or via our e-portfolio system.

Lead responsibility to work with employers and external professional bodies to ensure that there is a process by which suitable evidence is available on the professional body’s career development portal to enable the student to progress and apply for the end point assessment.

Take a lead on collating the Employer and Apprentice review comments to inform programme committees and the University continual monitoring process for quality enhancement.

Lead on producing monthly reports to show compliance, retention and success against given targets.

Ensure that the Intent, Implementation and Impact of the apprenticeship programme is explored in each review and that academic teams are aware of any concerns by the apprentice and/or employer.

Ensure that the apprentice is building a complete portfolio of experience in order to attempt their End Point Assessment (EPA) with apprenticeship guidelines.

Work with the academic team and End-Point Assessment Organisations (EPAOs) to ensure that the apprentice is prepared for their EPA within the apprenticeship guidelines.

Build successful working relationships with key stakeholders across the University, relevant colleagues across the sector and external agencies to ensure expectations are effectively managed.

Contribute to the work of the College team and Apprenticeship Hub team (where appropriate), taking on such duties and responsibilities as delegated by the line manager.

Person specification

Essential Criteria

Qualifications

Honours degree in Civil Engineering or equivalent qualification

Experience

Relevant work experience in the engineering sector related to the apprenticeship standards in the UK
Demonstrable experience of working in the engineering sector to have obtained a broad skills base in areas such as transport engineering, structural engineering, site surveying, geomatics, project management, quantity surveying, and fluid engineering

Previous management/supervisory experience/leading staff teams
Knowledge and experience of the current degree and apprenticeship programmes above Level 4 and associated funding quality and compliance processes and systems
Experience of working with employers in their workplace

Skills, knowledge and abilities

A working knowledge of current and emerging apprenticeship standards, EPA and the Apprenticeship Levy
Numerically and financially literate with a sharp eye for detail

Able to demonstrate a commitment to equality and diversity
Commitment to first class customer service and achieving high quality outputs and outcomes
Advanced organisational ability, excellent planning and prioritising capabilities
An achiever who owns their own part in the process of delivering a high-quality apprenticeship service by going the extra mile in their area of responsibility
Highly self -motivated with the confidence to work independently and willingness to take on new responsibilities
Able to communicate effectively, both verbally and in writing with people at all levels with the ability to gain the confidence, respect and co-operation of senior figures both within the organisation and externally
Able to motivate and mobilise individuals both academics and students
Highly organised and efficient

Business requirements

Able to take a flexible approach to work
Willingness and flexibility to travel and work between University and external sites in a cost effective and timely manner
Some evening and occasional weekend working
Attendance at Open Days, Graduation events etc.
A commitment to own professional development

Desirable Criteria

Qualifications

An MSc or MEng in civil engineering or equivalent
Professionally qualified to IEng or CEng with a suitable engineering professional institution.

Experience

Experience of working with higher apprentices and/or in the education sector

Benefits

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)
Local Government Pension Scheme
Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme
Access to a variety of staff discounts at high street retailers
Discounted onsite gym
Cycle to Work scheme
A flexible working environment
A commitment to personal and professional development

Key contact

For further information and informal enquiries regarding the role, please contact Dr Simon Wood, Programme Leader for the Civil Engineering Apprenticeship via [email protected]

For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via [email protected].

Important information

Visa Sponsorship Eligibility

The University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.

Equity, diversity and inclusion

The University of Derby is committed to promoting equity, diversity and inclusion, regardless of age, disability, trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief (or none), sex and sexual orientation.

We are Disability Confident Employers, demonstrating our commitment to disability inclusion, and invite applicants to highlight adjustments they may require to ensure equitable participation in our recruitment processes.

Further, we are committed to ensuring an environment which is trans and non-binary-inclusive for all our staff, students, partners, and visitors, and continuously review our policies, guidance and training.

When applying to join the University, you can choose your preferred title, including the gender-neutral title 'Mx'. We also ask our candidates if they would like to share their preferred pronouns. This is voluntary but demonstrates our commitment to inclusivity for trans and non-binary candidates. Once employed, you can add pronouns and preferred names onto our system.

The University of Derby undertakes anonymised shortlisting during the staff recruitment process. This means that, when shortlisting, panel members will not be able to see an applicant’s name and will see an applicant number instead. This demonstrates the practical steps we are taking to remove barriers to recruitment by minimising the possible impact of our unconscious bias.

However you identify, we actively celebrate the knowledge, experience and talents each person brings. Our students come from a wide range of backgrounds; therefore we are particularly interested to hear from applicants who will help our leaders and teams be more reflective of our student population.

Read more about equity, diversity and inclusion at the University of Derby.

Environmental Sustainability

At the University of Derby, we are passionate about embedding sustainability into everything that we do. We aim to bring environmental sustainability into all aspects of the University, including teaching, research and operational activities. In line with the University's strategic framework, we expect all our staff to embed sustainability into their working practices and support the University's objective to reach net zero carbon by 2050.

Seize the opportunity to shape the future, apply now.

How to apply

Applications for this position are now closed.

Apply Now

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Essential Criteria

Qualifications

Experience

Skills, knowledge and abilities

Business requirements

Desirable Criteria

Qualifications

Experience

Visa Sponsorship Eligibility

Equity, diversity and inclusion

Environmental Sustainability

How to apply