Customer complaints Work, Jobs in Darlington (with Salaries)

Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
8h
Part-Time Station Support Assistant - 6 months
LNER —Darlington
- £24,438 - £29,429 a year
- Part-time
- Employee discount
18h
Waiting Staff
Bannatyne —Darlington
- £12.71 an hour
- Weekend availability
- Hospitality
- Bar
- Hotel
- Annual leave
- Employee assistance programme
5d
Receptionist
Bupa Dental Care —Darlington
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
5d
Complaints Local Delivery Lead
HM Land Registry —Sherburn ED
- £54,700 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
12d
Front of House Manager
Bannatyne —Darlington
- £13.90 an hour
- Weekend availability
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
13d
Dental Receptionist – Full Time | Immediate Start
Leven Vale Dental Practice —Yarm
- £13 - £14 an hour
- Part-time
- In-person
- Store discount
- Employee discount
Quick apply
13d
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
10d
Tribunal, Dispute Resolution and Complaints Lead
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Full-time
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee discount
12d
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
15h
Gym & Leisure Attendant
Blackwell Grange Hotel —Darlington
- Up to £12.71 an hour
- Part-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Field Adjuster
Trinity Claims —Darlington
- £45,000 a year
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Life insurance
Quick apply
11d
Customer Research and Insights Manager
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Data analysis skills
- Communication skills
- Annual leave
3d
Tenancy Sustainment Officer
Allium Housing CIC —Hartlepool
- From £26,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
- Annual leave
Quick apply
17h
Full Time Cinema Manager
Roxy Movies Middlesbrough —Middlesbrough
- £21,060 - £35,100 a year
- Part-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
Quick apply
12d
Assistant Manager
Dr. inks Darlington —Darlington
- From £13.21 an hour
- Part-time
- Hospitality
- Bar
- Supervising experience
Quick apply
Store Manager
Aldi —Darlington
- £52,910 - £69,000 a year
- Annual leave
Field Support Team Administrator [PASDH001]
Pacifica —Chester-le-Street
- £25,485 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Retail Customer Service - Weekends & Evenings
Entain —Middlesbrough
- £13 an hour
- Overtime
- Cash handling

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Customer Resolution Officer

Darlington Building Society
Darlington

Quick apply

Job details

Permanent | Full-time
£29,448 - £35,193 a year
8 hours ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Gym membership
Paid volunteer time
Life insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
Numeracy
Analysis skills
Financial services
Communication skills

Full job description

Do you enjoy solving problems, uncovering root causes and making things better for customers?

At Darlington Building Society, our members are at the heart of everything we do. We're looking for a proactive and customer-focused Customer Resolution Officer to join our Member Experience Team.

This is an exciting opportunity for someone who enjoys investigating issues, building relationships and driving positive change. You'll play a key role in resolving complaints, analysing customer feedback and helping improve the products, services and experiences we provide to our members.

Whether you already have complaints handling experience or have developed strong customer service and problem-solving skills in a regulated environment, we'd love to hear from you.

What you'll be doing

As a Customer Resolution Officer, you'll help ensure our members receive fair, positive and timely outcomes whenever concerns are raised.

You'll:

Deliver excellent customer service throughout the complaint resolution process.
Investigate customer concerns thoroughly, gathering information from colleagues and stakeholders across the Society.
Resolve complaints in line with regulatory requirements, policies and procedures.
Identify root causes and recommend improvements to services, processes and customer journeys.
Support the production of management information, reporting and trend analysis.
Monitor recurring themes and help drive improvements across the business.
Work collaboratively with teams across the Society to achieve positive outcomes for members.
Contribute to projects, system enhancements and continuous improvement initiatives.
Act as an ambassador for the Society, promoting our values and commitment to fair customer outcomes.

What we're looking for

We're keen to hear from people who:

Are passionate about delivering outstanding customer experiences.
Have excellent written and verbal communication skills.
Enjoy investigating issues and making balanced, evidence-based decisions.
Have strong analytical skills and attention to detail.
Can identify trends and recommend practical improvements.
Build positive working relationships with a wide range of stakeholders.
Are organised, adaptable and able to manage competing priorities.
Have strong Microsoft Office skills and good literacy and numeracy skills.
Have experience working in a regulated environment, ideally within financial services.
Have previous complaints handling experience (desirable but not essential).

Why join Darlington Building Society?

We're proud to be an award-winning, independent regional building society with 170 years of history. Our success is built on putting members first, investing in our people and making a positive difference in the communities we serve.

When you join us, you'll become part of a collaborative and supportive team where your ideas are valued and your development is encouraged.

Our benefits include:

✅ Annual Bonus Scheme
✅ 10% Employer Contribution Pension Scheme
✅ Life Cover of 4x Annual Salary
✅ Enhanced Family Friendly Leave
✅ Paid Volunteering Days
✅ Employee Benefits Platform
✅ Ongoing Learning and Development Opportunities

If you're curious, customer-focused and passionate about making a difference, we'd love to hear from you.

Apply today and help us transform customer feedback into positive change for our members and our Society.

Please note that as part of our recruitment process, your application may be transferred to and processed within another recruitment system used by Darlington Building Society, in accordance with our Privacy Policy.

Job Types: Full-time, Permanent

Pay: £29,448.00-£35,193.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Gym membership
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Darlington DL1 4PT

Quick apply

Refine Your Search

customer complaints jobs in darlington

Customer Resolution Officer

Part-Time Station Support Assistant - 6 months

Waiting Staff

Receptionist

Complaints Local Delivery Lead

Front of House Manager

Dental Receptionist – Full Time | Immediate Start

Operational Support Grade - HMP Durham (Prison Support Role)

Tribunal, Dispute Resolution and Complaints Lead

Customer Service Coordinator

Gym & Leisure Attendant

Arrears Executive

Field Adjuster

Customer Research and Insights Manager

Tenancy Sustainment Officer

Full Time Cinema Manager

Assistant Manager

Store Manager

Field Support Team Administrator [PASDH001]

Retail Customer Service - Weekends & Evenings

I want to receive the latest job alerts for customer complaints in darlington

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