In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The Senior HR Business Partner is responsible for operational excellence and organizational health throughPXT leadership at their assigned site(s). As a senior individual contributor, you will partner directly with Field Leaders, site leadership teams, and General Managers, maintaining the seniority and credibility needed for strategic discussions on complex organizational challenges. You are accountable for the end-to-end employee experience at your site(s), owning feedback mechanisms, recognition programs, and environment standards that shape trust, engagement, and performance. This role requires balancing tactical excellence with strategic insight, leveraging both technology and human judgment to deliver high-quality employee experiences while driving proactive risk identification and mitigation.
You will be expected to work onsite at an Amazon facility, supporting multiple sites within your region (campus) with regular mobility across assigned locations.
Key job responsibilities
Employee Experience & Engagement
Foster two-way communication through Voice of the Associate programs, roundtables, and GEMBA walks, driving timely resolutions and strengthening employee-leadership relationships. Execute engagement strategies and recognition programs that measurably enhance employee satisfaction. Build an inclusive environment where employees feel safe to speak up and bring their authentic self to work, establishing Employee Resource Groups and ensuring equitable talent practices. Maintain meaningful floor presence across the site, building rapport at all levels and identifying concerns before they escalate.
Operational Excellence & Site Standards
Assess workplace conditions through regular site walks, establishing routines to maintain facility standards in alignment with Amazon expectations. Partner with site leaders and safety teams to ensure consistent execution of safety standards and programs. Lead strategic community initiatives partnering with Public Policy and Public Relations teams. Drive proactive risk identification and mitigation by establishing early warning systems, leveraging data insights, and making high-judgment decisions that balance policy intent with business needs. Execute core PXT processes with rigorous standards, conducting inspections and audits to ensure compliance. Coordinate effectively with shared services and cross-functional partners to ensure seamless service delivery.
Data-Driven Decision Making & Technology
Lead in effective use of analytics and AI tools to uncover hidden patterns, predict emerging risks, and drive data-informed decision making. Turn insights into compelling narratives that influence senior stakeholders and drive measurable improvements in employee experience and business performance. Drive strategic adoption of HR technology solutions and self-service tools to enable both efficiency and excellence, leveraging automation while preserving high-touch support for sensitive matters requiring human judgment and empathy.
Strategic PXT Leadership
Partner regularly with site leadership and General Managers to balance operational needs with Amazon's values and people priorities, applying high judgment to guide decisions on complex organizational challenges. Challenge status quo thinking and drive innovation in HR practices while ensuring sustainable execution. Coach Business Leaders on effective people management, including performance feedback, team development, and complex employee relations matters. Support change implementation by reinforcing messaging, addressing resistance, and helping leaders translate change into local routines. Set clear goals for culture transformation and implement comprehensive strategies to systematically strengthen organizational health, talent capabilities, and leadership effectiveness.
PXT Leadership & Organizational Health
Contribute to PXT team staffing decisions, resource allocation, and scheduling to ensure appropriate coverage and capability. Participate in succession planning and promotion decisions, identifying high-potential talent and development opportunities. Conduct talent evaluations for PXT team members, providing input on performance, potential, and development needs. Support development planning and contribute to building bench strength for critical roles. Provide input on PXT team performance management and champion positive team culture and recognition practices.
A day in the life
Your day blends strategic thinking with hands-on execution at the site level. You'll leverage advanced analytics and AI-enabled tools to identify trends and develop solutions that enhance workplace experience. From coaching senior leadership on complex workforce challenges to driving HR process excellence, you'll collaborate with Field Leaders and General Managers on forward-looking strategies. You'll maintain strong floor presence through site walks, employee feedback sessions, and strategic initiatives, while navigating complex organizational challenges with high judgment. You'll also contribute to PXT organizational health through talent evaluations, succession planning, and performance management. Success comes from your ability to lead change initiatives, make high-judgment decisions in ambiguous situations, and create a workplace culture where employees feel valued and empowered.
About the team
At Amazon, our HR department plays a vital role in looking after our people. Known as the People Experience and Technology Solutions (PXT) team, our priority is making the Amazon experience brilliant for our people, helping us remain one of the world’s most innovative, customer-centric and nimble businesses.
We operate proactively and take a holistic approach to people management. Our team is ‘Customer Obsessed’ and focuses on solving employee engagement issues quickly, ensuring nothing impacts our seamless employee and customer experience. Ultimately, it’s our job to insist on the highest standards and drive progress across Amazon’s strategy and goals.
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English
- Experience using data to influence business decisions
- Experience supporting or leading employee-focused processes including onboarding, benefits, investigations, training or talent management
- Extensive experience in human resources leadership role or a mix of equivalent experiences (e.g., operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, manufacturing).
- Master's degree in Human Resources Management
- Experience assessing management and executive talent
- Experience developing and administering HR compensation plans
- Experience in human resources with companies supporting 250-500 or more associates
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
