Customer experience manager Work, Jobs in Daventry, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
14d
Operations Manager
CEVALogistics —Daventry
- Full-time
- Management
- Warehouse experience
- Negotiation
- Annual leave
- Employee discount
Shift Manager
Farmfoods —Daventry
- £38,000 a year
- Weekend availability
- Human resources
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Quick apply
3d
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
Canteen Supervisor
Farmfoods —Daventry
- £14.63 an hour
- Full-time
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
4d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
3d
Customer Operations Manager
Royal Mail Group —Northampton
- Full-time
- Management
- Travel
- Leadership
- Annual leave
- Sick pay
Customer Delivery Manager
National Gas —Warwick
- £70,000 a year
- Full-time
- Hybrid work
- Agile
- Leadership
- Communication skills
- Free parking
2d
Lead Customer Experience Manager
Sainsbury's —Leicester
- From £36,250 a year
- Management
- Leadership
- Employee discount
10d
Warehouse Chargehand - Full Time, Days
Farmfoods —Daventry
- £14.07 an hour
- Full-time
- Human resources
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
Quick apply
9d
Customer Account Manager
National Grid —Warwick
- £48,000 - £57,000 a year
- Hybrid work
- Contracts
- Construction experience
- Life insurance
4d
Business Development Manager
DHL —Rugby
- £75,000 - £80,000 a year
- Remote
- Up to 50% travel
- Sales
- Travel
- Annual leave
Control Room Manager
GXO Logistics —Crick
- Up to £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
3d
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
7d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Associate Delivery Manager
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £53,761 a year
- Overtime
- Project management
- Presentation skills
- Communication skills
- Free parking
- Annual leave
Admin Manager
Berkley Care Group —Warwick
- £35,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
14 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

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