Customer care manager Work, Jobs in Denton, Gtm (with Salaries)

Lead Customer Relationship Manager
Training Qualifications UK —Manchester
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Team Leader
Concentrix —Bredbury
- £27,120 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
9d
Assistant Manager
Farmfoods —Ashton-Under-Lyne
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
6d
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Customer Service Manager X2
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Customer service
- Travel
- Financial services
- Annual leave
Quick apply
Head of Wellness Operations
ByHealthy Wellness Ltd —Manchester
- £58,000 - £91,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
Guest Service Manager
Little Lion Entertainment —Manchester
- Weekend availability
- Management
- English
- Supervising experience
- Employee assistance programme
Quick apply
Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Manchester
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Gym membership
Quick apply
5d
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
Hotel - Duty Manager
Premier Inn —Manchester
- Up to £13.86 an hour
- Part-time
- Hotel
- Organisational skills
- Leadership
- Employee discount
Quick apply
13d
Customer Onboarding Team Leader
Aimée Willow Connex —Manchester
- Management
- Analysis skills
- Financial services
Head of Holiday Operations
Pack N Fly Holidays Ltd —Manchester
- £58,000 - £78,000 a year
- Full-time
- Management
- Bachelor's degree
- In-person
- Health & wellbeing programme
Quick apply
Business Development Manager (BDM) - Todmorden - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Todmorden
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
12d
Commercial Support Manager
EMR Group —Warrington
- Full-time
- Customer service
- Travel
- IT
- Annual leave
Quick apply
Assistant Manager
GLL —Manchester
- £32,110 a year
- Weekend availability
- Sales
- Business development
5d
Regional Furniture Sales Manager
Joseph James Furniture Outlet LLP —Stockport
- £42,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
- Employee discount
Quick apply
Digital Marketing Lead
Involvement —Hyde
- £32,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
4d

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Lead Customer Relationship Manager

Training Qualifications UK -
Manchester

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Job details

Permanent | Full-time | Apprenticeship
£35,000 a year

Benefits

Additional leave
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Sick pay

Qualifications

Microsoft Powerpoint
Microsoft Word
Driving Licence
Microsoft Excel
Customer service
Microsoft Office
Organisational skills
Account management
Document management systems
Communication skills
Negotiation
Time management

Full job description

Job Description

Permanent Full-time

Location: Hybrid/Remote with travel Sale, Manchester, UK

Reports to: Customer Relationship Team Manager

Salary: £35,000

Line management responsibilities: No

Overview

Training Qualifications UK is a leading Awarding and End-Point Assessment Organisation. We work with over 500 schools, colleges, universities, and training providers across the world to provide qualification certificates, endorsements, and apprenticeships to over 150,000 learners.

Whats the secret to our success? Simply put, we do things differently here!

As a proactive Lead Customer Relationship Manager, youll play a central role in building strong, lasting relationships with our existing customers. Your focus will be on ensuring they gain maximum value from our products and services while consistently delivering exceptional customer service. This is not a sales role; instead, youll act as a trusted partner, supporting customers throughout their journey and driving longterm satisfaction and success.

Youll work closely with the Business Development team to identify growth opportunities during scheduled account reviews and share valuable insights to inform wider business strategy. Your role will be key in maintaining high levels of customer engagement, resolving issues proactively, and ensuring a smooth, consistent experience across all areas of the business.

Please note: this role requires occasional travel to customer sites.

Key Responsibilities

Own and manage a portfolio of key accounts, acting as the primary relationship contact and ensuring customers receive a consistently high standard of service.
Develop strong, trusted relationships with key stakeholders, understanding each accounts business needs, objectives, challenges, and growth plans.
Create and maintain account plans for key customers, including objectives, engagement activity, risks, opportunities, and agreed actions.
Monitor annual spend and account performance to ensure it aligns with set targets, identifying retention risks and opportunities for growth.
Proactively secure and lead regular account reviews and check-ins, using these meetings to review performance, gather feedback, agree actions, and strengthen relationships.
Use customer data to monitor account health, engagement, usage, satisfaction, and potential signs of decline, taking early action to protect retention.
Ensure customers use the correct support channels while acting as a senior point of escalation for key accounts, ensuring issues are resolved promptly, effectively, and with clear communication.
Coordinate with internal teams to resolve complex customer issues, manage expectations, and deliver an excellent end-to-end customer experience.
Represent the voice of key accounts internally, sharing customer feedback, recurring themes, risks, and improvement opportunities with relevant teams.
Identify, qualify, and log potential upsell or cross-sell opportunities during account interactions, passing these to the Business Development team and supporting conversion where required.
Support the onboarding, training, and early engagement of new key accounts to ensure a smooth transition and adoption of TQUK products and services.
Maintain accurate, timely, and complete records of account activity, meetings, actions, feedback, risks, and opportunities within the CRM.
Deliver bespoke webinars, demonstrations, and account-specific training to customers.
Contribute to the development of customer relationship management processes, account-management resources, service standards, and best practice.
Work towards agreed retention, engagement, account-review, customer-satisfaction, and growth targets.

Other Responsibilities

Maintain in-depth knowledge of TQUK products and services, competitors, and the awarding and end-point assessment industry.
Maintain a strong understanding of regulatory requirements relevant to your area of work across awarding and end-point assessment.
Undertake additional duties within your skill set to support the smooth running of the business.
Champion the organisations values and model positive behaviours to the wider team.
Support the wider Customer Service department as needed.

Key Requirements

Strong relationship-building and communication skills.
A proactive, problem-solving mindset with a focus on customer satisfaction.
Ability to manage multiple accounts and priorities effectively.
Collaborative and team-oriented, with a willingness to work cross-functionally.
High attention to detail and a commitment to delivering excellent customer service.
Exceptional communication and presentation skills, with the ability to influence and build relationships quickly with key stakeholders.
Analytical mindset with the ability to gather and interpret market data and trends.
Excellent organisational and time management skills, with the ability to prioritise and multitask effectively.
Experience in customer service, account management, or client services, ideally within education, training, or a service-led industry.
Proficiency with document management software, collaboration tools, and Microsoft Office Suite (Word, Excel, PowerPoint).
Full UK driving licence.

Key Characteristics

Excellent organisation and attention to detail.
Confident, energetic, ambitious, and driven, with a strong can do, will do attitude.
Self-motivated, enthusiastic, and able to work on your own initiative.
Results-driven with a strong focus on targets and achievement.
A strong team player.
Skilled and confident communicator with the ability to negotiate when required.
Excellent verbal and written communication skills.
Confident in delivering webinars, presentations, and demonstrations to large audiences.
Adaptable and resilient in a dynamic, evolving environment.

Key Benefits

Training, Qualifications & Apprenticeships. Its what we do!
Company sick pay upon completion of probation.
25 days annual leave plus 8 days Bank Holiday (33 in total).
Additional annual leave day each year, after 2 years of continuous service (up to 28 days).
An extra day off to celebrate your birthday.
Annual Loyalty Bonus.
Annual salary review.
Bupa healthcare benefits.
Employee Assistance Programme (EAP)
NEST pension.
Cycle-to-work scheme.
A positive and supportive working environment.
Comprehensive onboarding.
A workplace that supports a healthy work/life balance.

*We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.*

Quick apply

Refine Your Search

customer care manager jobs in denton, gtm

Lead Customer Relationship Manager

Contact Centre Team Leader

Resident Services Manager

Assistant Manager

Customer Experience Manager

Telesales Team Manager - Customer Loyalty

Customer Service Manager X2

Head of Wellness Operations

Guest Service Manager

Business Development Manager (BDM) - Manchester - Circa 41k Package- 53k OTE Uncapped

Customer Service Manager - Retention SME Direct

Customer Service Team Leader - 12 Month Fixed Term Contract

Hotel - Duty Manager

Customer Onboarding Team Leader

Head of Holiday Operations

Business Development Manager (BDM) - Todmorden - Circa 41k Package- 53k OTE Uncapped

Commercial Support Manager

Assistant Manager

Regional Furniture Sales Manager

Digital Marketing Lead

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