Regional QA Manager - Greater London
Brown & Brown —Billericay
- Full-time
- Analysis skills
- IT
- Leadership
- Employee stock purchase plan
- Annual leave
1h
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
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Head of People Operations
Kooth —London
- £70,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
12d
Regional Head of Supported Living Operations
Sanctuary Group —Basildon
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
10d
Head of Area Operations
Achieve together —London
- £65,000 - £75,000 a year
- Employee discount
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Head of Operations
Restaurant Associates —London
- £95,000 - £100,000 a year
- Contracts
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14d
Head of Events Operations (12 Months FTC)
Product Marketing Alliance —London
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Project management
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
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Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Head of Maintenance Operations
Imperial College London —London
- £69,365 - £79,257 a year
- Full-time
- Management
- University
- HVAC
- Annual leave
8d
Head of Talent Operations
Department for Science, Innovation & Technology —London
- £74,605 - £82,860 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
11d
Band 3 Nuclear Protective Security Inspector
Office for Nuclear Regulation —London
- £71,196 - £81,794 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Relocation assistance
- Annual leave
Head of Event Operations, EMEA
PEI Group —London
- Customer service
- Leadership
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Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Head of Corporate Due Diligence
PaymentGenes —London
- £130,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee discount
Head of Customer Support
Aptitude Software —London
- Weekend availability
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Global Head of Operations
FACEGYM —London
- Full-time
- Management
- Analysis skills
- Leadership
Head of Operations, BBC iPlayer
BBC —London
- Up to £102,500 a year
- Full-time
- IT
- Leadership
10d
Head of Operations
StrideUp —London
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
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Quick apply

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Regional QA Manager - Greater London

Brown & Brown -
Billericay

Apply Now

Job details

Full-time
1 hour ago

Benefits

Employee stock purchase plan
Annual leave
Employee discount
Life insurance

Qualifications

Driving Licence
Analysis skills
Quality assurance
IT
Leadership
Communication skills

Full job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Regional QA Manager - Greater London

Package: £Negotiable + Benefits

The Regional Head of Quality Assurance (Retail Broking) is responsible for driving quality and compliance across all retail operations within their region. This role ensures alignment with the company’s overall QA strategy while promoting service excellence and enhancing customer experience.

The position provides leadership to regional QA teams, oversees complaint management, and collaborates with compliance counterparts to maintain governance standards.

Key Responsibilities

You may be required to carry out additional tasks that are reasonably within the scope of your role and comply with applicable laws and company policies.

Strategic Leadership & Governance

Engage with Regional Leadership: Act as the regional QA leader, report directly to the Regional Director and maintain a dotted line to the Head of QA for national strategic alignment.
Support Strategic Initiatives: Implement and monitor key focus areas identified at a central level, ensuring successful execution within their region.
Collaborate with Regional Compliance: Work closely with compliance teams to maintain alignment and strengthen governance frameworks.

Quality & Customer Experience

Promote Excellence and Customer Experience: Drive a culture of quality and service excellence, ensuring every customer interaction meets high standards.
Monitor and Improve Service Quality: Analise complaints and service data to identify trends and implement strategies that improve customer outcomes.

Team Leadership & Development

Provide Oversight and Leadership: Lead and manage the local QA teams, including designing and maintaining team structures and supporting local QA managers/ teammates where applicable.
Ensure Training and Capability: Ensure QA team members receive the necessary training and development to perform their roles effectively.
Additional support for local MD and directors, providing an additional senior teammate on site.
A referral point for the wider leadership team, helping teammates resolve issues and problems.
Resolve QA Challenges: Address issues escalated by local QA teams promptly and effectively.
Complaints and Breach Management: Monitor and report complaints and breaches within the region, ensuring timely resolution and adherence to standards.

Compliance & Reporting

Ensure adherence to company policies, regulatory requirements, and industry standards.
Prepare and present regional QA performance reports to regional senior leadership and to the head of QA when necessary.

About you:

You'll have a strong working understanding of Conduct & Quality Assurance operations within the insurance market ideally gained within a broking environment
A skill set that includes strong Communication, Leadership, Stakeholder Management, Analytical and IT skills coupled with the ability to influence others

A full driving licence would be beneficial as not all hubs are easily accessible via public transport

Teammate Benefits & Total Well‑Being

At Brown & Brown Canada, we go beyond traditional benefits by supporting the total well‑being of our teammates—physically, financially, and personally. This commitment is reflected in our culture and leadership. In 2026, Brown & Brown Canada. was recognized as one of the Best Workplaces™ in Canada and a Best Workplace™ with Most Trusted Executive Teams by Great Place to Work®, the global authority on workplace culture. These recognitions are based entirely on confidential employee feedback across Great Place to Work Certified™ organizations in Canada.

Our programs are designed to help you thrive at work and in life.

Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; Retirement and savings programs, including RRSP with company match, TFSA options
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Increased Stat Holidays & Vacation time, Paid Sick/Personal time, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power to Be Yourself

Brown & Brown is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values, we steadfast in providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. Brown & Brown will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact us as soon as possible to make appropriate arrangements.

Apply Now

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head of operations jobs in deptford se8

Regional QA Manager - Greater London

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Head of Area Operations

Head of Operations

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Head of Customer Support

Global Head of Operations

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Head of Operations

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