Senior customer engineer Work, Jobs in Derby, Eng (with Salaries)

Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
Win Business and Governance Coordinator
Balfour Beatty —Derby
- Part-time
- CRM software
- Microsoft Office
- Business development
Server and Storage Manager
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £66,582 - £77,368 a year
- Full-time
10d
Senior Quality Engineer
Accrofab —Derby
- Full-time
- Continuous improvement
- Quality control
- Training & development
Quick apply
Senior TechOps Generalist
Octopus Energy Group —Leicester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Senior Business Manager
Assystem —Derby
- PMP
- Engineering
- Continuous improvement
- Employee assistance programme
- Sick pay
Deputy Operations Manager - Nottingham
Hydro International —Nottingham
- Full-time
- Engineering
- Team management
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Project Manager
IPSUM —Ilkeston
- Full-time
- PMP
- Business development
- Continuous improvement
- Annual leave
Quick apply
Business Development / Key Account Manager
MEMS Power Generation Limited —Alfreton
- £50,000 - £80,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Referral programme
Quick apply
Senior Project Manager
March —Burton-On-Trent
- £0.01 a year
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Logistics Manager and Support Engineer
Gibson Technology Ltd —Repton
- Full-time
- Travel
- Communication skills
- Mechanical knowledge
Quick apply
8d
Project Manager
BES Group —Derby
- £45,000 - £50,000 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
Quick apply
Technical Lead ( Senior Principal Engineer)
Assystem —Derby
- Engineering
- Business development
- No degree
Project Manager
Deep Sea Electronics Ltd —Sutton-In-Ashfield
- £31,557.60 - £55,899.20 a year
- Temporary
- ERP systems
- Agile
- In-person
- Free parking
- Life insurance
Quick apply
Manager - Simulation Development
Rolls-Royce SMR —Derby
- £60,000 - £78,750 a year
- Full-time
- Engineering
- Continuous improvement
- Recruiting
9d
Senior Mobile Engineer
Ideagen —Ruddington
- Mentoring
- AI
3d
Senior Stress Engineer
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Scripting
- Employee assistance programme
Quick apply
Project Manager
Rolls-Royce SMR —Derby
- £50,600 - £66,500 a year
- Full-time
- Hybrid work
- PMP
- Engineering
- Continuous improvement
10d
Senior Estimator
Kier Group —Castle Donington
- £21,158 a year
- Part-time
- Management
- Mentoring
- Contracts
- Flexible schedule

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Senior Network Support Engineer - Reactive

Node4 -
Derby

Quick apply

Job details

Permanent

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
Incident management
Technical support
Service restoration
Network support
Major incident coordination
Root cause analysis

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

Responsibilities

Own and resolve complex and business‑critical incidents, acting as technical escalation point for engineers.
Provide technical leadership during major incidents, supporting coordinated and effective recovery.
Drive accountability for technical quality, ticket standards, and resolution approaches.
Support engineers with troubleshooting, guidance, and best practice.
Contribute to problem identification and root cause resolution, reducing repeat incidents.
Review and assure quality of tickets, configurations, and documentation.
Maintain clear communication with stakeholders during escalations and priority incidents.
Support adherence to SLA, incident, and change management processes.

What will you bring?

Acts as the senior technical authority within the reactive support function, leading resolution of complex and high‑priority incidents.
Takes ownership of major incidents and escalations, supporting effective service restoration and minimal customer impact.
Provides technical leadership across the team, improving quality, consistency, and capability.
Works closely with the Team Leader to support service outcomes, reduce repeat incidents, and improve technical standards.

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY

Quick apply

Refine Your Search

senior customer engineer jobs in derby, eng

Senior Network Support Engineer - Reactive

Win Business and Governance Coordinator

Server and Storage Manager

Senior Quality Engineer

Senior TechOps Generalist

Senior Business Manager

Deputy Operations Manager - Nottingham

Project Manager

Business Development / Key Account Manager

Senior Project Manager

Logistics Manager and Support Engineer

Project Manager

Support Engineer 2nd Line

Technical Lead ( Senior Principal Engineer)

Project Manager

Manager - Simulation Development

Senior Mobile Engineer

Senior Stress Engineer

Project Manager

Senior Estimator

I want to receive the latest job alerts for senior customer engineer in derby, eng

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