Client services occupations Work, Jobs in Dereham, Nfk (with Salaries)

Customer Service Advisor - Energy
The AF Group Ltd. —Norwich
- Up to £28,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Support & Onboarding
Waste X Tracking —Norwich
- Full-time
- Remote
- Business development
Quick apply
6d
Customer Services Administrator
Anglia Door Systems Ltd —Thetford
- £28,000 a year
- Full-time
- CRM software
- In-person
- Phone etiquette
Quick apply
12d
Customer Service Coordinator
Smurfit Westrock —Diss
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Annual leave
Account Manager (Brands & Partnerships)
The Forge Agency —Norwich
- £29,500 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Organisational skills
Quick apply
Customer Implementation Consultant
Epos Now —Norwich
- £26,436 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Junior Service Delivery Manager
Ericsson —Norwich
- Computer Science
- Engineering
- English
Payment Saves Agent- Bilingual
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- Spanish
- English
- Communication skills
- Free parking
- Referral programme

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Customer Service Advisor - Energy

The AF Group Ltd.
Norwich

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
8 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
Car scheme
Sick pay
On-site parking

Qualifications

Contract management
Driving Licence
Microsoft Office Suite
Business development
Continuous improvement
Organisational skills
Relationship management
Customer support
Communication skills
Contract administration
Time management

Full job description

Are you highly organised, customer-focused and passionate about delivering exceptional service?

We're looking for an Energy Specialist to join our Team. This is an exciting opportunity to play a key role in supporting our Members throughout their entire energy supply journey, from securing new contracts and managing energy portfolios to validating invoices and delivering excellent Member service.

If you're looking for a varied role where your attention to detail, communication skills and commercial awareness will make a real difference, we'd love to hear from you.

About the Role

As an Energy Specialist, you'll be the trusted point of contact for Members, suppliers and colleagues, ensuring energy supplies are managed efficiently from contract acceptance through to ongoing account management.

You'll support new business opportunities, coordinate supply activities, validate energy invoices, resolve billing queries and help ensure our Members receive outstanding service and maximum value from their energy procurement arrangements.

Working within a collaborative and supportive team, you'll have the opportunity to develop your knowledge of the energy industry while contributing to continuous improvements across the business.

What You'll Be Doing

As an Energy Specialist, you'll play a key role in supporting our Members throughout their energy journey by:

Managing the onboarding and ongoing administration of electricity and gas supply contracts.
Building strong relationships with Members, suppliers and industry partners to deliver excellent customer service.
Processing, validating and resolving queries relating to utility invoices and billing.
Supporting new business activities by preparing quotations, contracts and Member onboarding.
Maintaining accurate records and ensuring systems are kept up to date.
Identifying opportunities to improve processes and contribute to continuous service improvements.
Working collaboratively with colleagues to achieve team objectives and deliver outstanding member support.

Who We're Looking For

We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering an exceptional customer experience, alongside;

Experience in energy supply management, customer service or business development.
Excellent communication skills, both written and verbal, with an ability to build positive relationships with colleagues and Members.
Strong organisational and time management skills.
Outstanding attention to detail.
Confidence using Microsoft Office and digital systems.
The ability to manage multiple priorities while maintaining accuracy.
A proactive approach with excellent problem-solving skills, taking pride in your work.

Why work with us?

Salary: Up to £28,000 per annum, depending on experience

Hours: 37.5 per week, Monday to Friday

We believe in recognising the great work our people do and creating an environment where everyone can thrive, including offering:

8% employer pension contribution
26 days holiday per annum, plus bank holidays. This rises with each years’ service by an additional day, up to 4 extra days
Have your birthday off as an extra days holiday, if it falls on your working day
Free lunch daily from our onsite Café
AF Membership (giving discounts at hundreds of retailers and suppliers)
Life assurance (2 x salary)
Private Health Insurance (available as an optional employee‑paid benefit)
Discounted gym membership
Cycle to work scheme
Salary Sacrifice car scheme
Hybrid working (1 day working from home per week)
Free onsite parking

Pay: Up to £28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Norwich NR9 5BZ: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in dereham, nfk

Customer Service Advisor - Energy

Customer Support & Onboarding

Customer Services Administrator

Customer Service Coordinator

Account Manager (Brands & Partnerships)

Customer Implementation Consultant

Junior Service Delivery Manager

Payment Saves Agent- Bilingual

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