Service desk engineer Work, Jobs in Dewsbury, Wyk (with Salaries)

Enterprise Service Desk Engineer
Zen Internet —Rochdale
- From £30,000 a year
- Overtime
- Hybrid work
- Communication skills
- Employee discount
- Sick pay
Quick apply
5d
Hire Desk Controller
Buckhurst Plant Hire Limited —Leeds
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Trainee White Goods Engineer - Leeds
Pacifica —Leeds
- £26,500 - £27,000 a year
- Full-time
- Customer service
- No experience needed
- Electrical experience
- Annual leave
Quick apply
9d
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
4d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
4d
Central Product Optimiser- 24/7 Waste Network Desk
Yorkshire Water —Bradford
- £38,898 - £48,623 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
- Annual leave
- Flexible schedule
5d
IT Service Desk/Site Engineer
JN Bentley —Skipton
- Full-time
- Customer service
- Windows
- Travel
Quick apply
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Microsoft Office
- AWS
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
12d
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- In-person
Quick apply
13d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
12d
Print Service Desk Technical Customer Support Engineer - Level 4
HP —Sheffield
- Full-time
- Data analysis skills
- Java
- SQL
2d
Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
5d
Junior Infrastructure Engineer
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Quick apply
13d
Network Operations Engineer
TIEVA —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Free parking
- Employee assistance programme
Quick apply
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Business and Operations Support Engineer - 24/7 cover
Freemans PLC —Bradford
- Full-time
- Microsoft Office
- Computer networking
- IT
- Work from home
- Employee discount
Modern Workplace Engineer
Aspire Technology Solutions —Leeds
- £26,000 - £34,000 a year
- Full-time
- Travel
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme

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Enterprise Service Desk Engineer

Zen Internet -
Rochdale

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
5 days ago

Benefits

Casual dress
Cycle to work scheme
Company pension
Employee discount
Paid volunteer time
Sick pay
On-site parking

Qualifications

CCNA
PRTG
Firewall
Ethernet
WAN
Business requirements
Cisco Routers
Communication skills

Full job description

At Zen, we are committed to creating an environment where people come first. Whether that is staff, customers or suppliers, our teams are motivated to deliver the absolute best service. We are seeking a dynamic and customer-focused individual to join our Enterprise Service Desk and to be part of a team with a reputation for delivering excellent service.

You will have experience of working in a close team, collaborating and consulting with your peers, stakeholders and customers up to and including senior managers.

You will be responsible for assisting customers in the operational management of their environment, diagnosing and troubleshooting issues, advising of best practices, and leading on changes using your skills and experience to ensure robust solution management.  

If you are passionate about delivering service excellence, troubleshooting complex technical issues, and to be involved in latest networking and security technologies, we want to hear from you.

Key Responsibilities

Dealing with incoming incidents and change requests in a professional, courteous manner over the phone and via email, resolving at first point of contact and within agreed service levels.
Correctly logging and prioritising incoming tickets, owning incidents, and ensuring that the customer is kept informed at all stages. Liaising with 3rd party suppliers and vendors as required to facilitate resolution of cases.
Efficient workload management, understanding how and when to escalate to senior engineers within the support team.
Identify areas where internal processes can be improved on or changed to provide a better experience to internal and external stakeholders.
Leading and advising customers through change management, ensuring best practices are adhered to. Using your knowledge to identify better, more efficient ways for our Enterprise customers to achieve their results.
Conducting estate management activities such as firmware updates, patching etc. Reviewing the estate to highlight devices and solutions that are EOL or due to become.
Work closely with SMEs (Subject Matter Experts) and specialised teams to proactively identify activities to help build up on technology exposure and experience.
Maintain and develop own knowledge and skills to stay relevant in the ever-evolving world of Managed Networks. Document and share knowledge and best practice with colleagues.
Identify and escalate problems or service risks (where appropriate) into the engineering/architecture teams, engaging key stakeholders throughout.
Monitoring the estate pro-actively, using key metrics to identify issues before they become problematic, and using your skills to resolve.
Conduct audit activities on behalf of customers, ensuring their service remains optimal at all times.

Operate in accordance with our policies, procedures, and processes.

You will be part of the service desk on-call rota and also be required to carry periodic out-of-hours work.

Skills, Experience, and Key Behaviours

Working knowledge and experience in IPVPN, WAN (Ethernet, FTTx) technologies and a genuine interest to learn and develop knowledge of this part of the market. Exposure and experience with Cisco SD-WAN is desirable.
Proven experience working with managed firewalls (Ideally Fortigate) and Cisco routers in an MSP environment. Certified to either CCNA/NSE4 standard would be advantageous.
Ability to produce detailed documentation in the form of runbooks, process guides and customer topologies.
Familiar with monitoring tools such as Zabbix or PRTG. Will be able to configure/adapt alarms and metrics where necessary.
A genuine passion for delivering excellent service within a people first culture.
Self-motivated, authentic, and approachable.
Willingness to listen, take on board feedback, share challenges, accept mistakes, and learn from them.
A willingness to embrace change and able to recognise when and how to adapt.  
Takes control of own learning journey, making sure to stay relevant with the needs of our business and our customers.
Capable of decision making in high pressure situations, with a strong focus on customer experience, and business requirements
Excellent communication skills both written and verbal, able to accurately and efficiently capture, decisions, discussions and key information.
A track record of building relationships with peers and key stakeholders within customer and supplier organisations. 
Proven experience in comparable role within an ISP or Managed/Professional Services business

You will be required to take part in an on-call rota after an appropriate embedding period and occasional overtime/work outside of business hours will be required.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
On-site parking
Paid volunteer time
Sick pay

Work Location: Hybrid remote in Rochdale

Quick apply

Refine Your Search

service desk engineer jobs in dewsbury, wyk

Enterprise Service Desk Engineer

Hire Desk Controller

Trainee White Goods Engineer - Leeds

Service Desk Engineer - 3rd Line

1st/2nd Line IT Support - £27,000-£34,000

Senior Technical Support Advisor

Central Product Optimiser- 24/7 Waste Network Desk

IT Service Desk/Site Engineer

Senior Service Desk Engineer

IT Field Engineer

3rd Line Service Desk Engineer

Level 1 Helpdesk Engineer

Print Service Desk Technical Customer Support Engineer - Level 4

Technical Support Engineer – Networking Focus

Junior Infrastructure Engineer

Network Operations Engineer

1st-2nd Line IT Support Engineer

Business and Operations Support Engineer - 24/7 cover

Modern Workplace Engineer

Level 2 Helpdesk Engineer

I want to receive the latest job alerts for service desk engineer in dewsbury, wyk

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