Service delivery manager Work, Jobs in Ditchingham, Nfk (with Salaries)

NNUH Service Delivery Manager
Genmed.me Limited —Norwich
- From £40,000 a year
- Full-time
- Microsoft Excel
- Management
- Engineering
- Annual leave
- Sick pay
Quick apply
16h
Delivery Manager
Amey Ltd —Norwich
- Part-time
- Master's degree
- Project management
- No degree
- Annual leave
Quick apply
1d
Service Quality Manager
Kingsley Healthcare —Lowestoft
- £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
10d
Holiday Sales - Assistant Guest Experience Manager - HS1
Parkdean Resorts —Great Yarmouth
- £27,269 a year
- Weekend availability
- Sales
- Maintenance
- Supervising experience
- Store discount
- Employee assistance programme
Quick apply
13d
Programme Manager (Youth Offer & Community)
Right to Succeed —Great Yarmouth
- £40,736 - £44,056 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
2d
NIDAS Assistant Service Manager
Leeway Domestic Violence & Abuse Services —Norwich
- £36,793 a year
- Full-time
- Public speaking
- Microsoft Office
- Supervising experience
Quick apply
WROL Operations Support Manager
Anglian Water Services Ltd —Norwich
- £50,000 a year
- Full-time
- Management
- Communication skills
7d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Norwich
- Weekend availability
- Oracle
- Salesforce
- English
14d
Service Charges & Rent Manager
Saffron Housing Trust —Norwich
- £53,820 a year
- Full-time
- Microsoft Excel
- Customer service
- English
1d
Property Operations Manager
The Travel Chapter —Saxmundham
- Full-time
- Maintenance
- Organisational skills
- Communication skills
Quick apply
Stores Operative
Hayley Group —Beccles
- Full-time
- Microsoft Office
- Driving
- Warehouse experience
- Health & wellbeing programme
- Annual leave
Quick apply
Health Visitor
Suffolk County Council —Lowestoft
- £40,777 - £47,054 a year
- Full-time
- Communication skills
- Nursing
- Annual leave
Regional Head of Supported Living Operations
Sanctuary Group —Norwich
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
6d
Strategic People Partner - People Operations, Systems & Insights
Norwich City Council —Norwich
- £48,226 - £51,356 a year
- Hybrid work
- Management
- Human resources
- Organisational skills
- Annual leave
9d
Area Sales Manager
Rix Petroleum Ltd - Snetterton —Norwich
- £33,000 - £36,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
3d
Domiciliary Care Branch Manager
Kingsley Home Care —Lowestoft
- £45,000 a year
- Full-time
- Management
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
7d
C1 Customer Delivery Driver Installer, 7.5T
John Lewis & Partners —Norwich
- £29,500 - £41,100 a year
- Full-time
- Heavy lifting
- Driving
- Communication skills
8d
Restaurant Manager
Norfolk Food Hall Ltd —Norwich
- £32,000 - £37,500 a year
- Full-time
- Serving
- Hospitality
- Culinary experience
- Free parking
- Employee discount
Quick apply
Senior ECC Project Manager
Anglian Water Services Ltd —Norwich
- £90,000 a year
- Part-time
- Hybrid work
- Engineering
- Microsoft Office
- Team management
- Annual leave
- Work from home
Bench General Manager
Five Guys UK —Norwich
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
8d

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service delivery manager jobs near ditchingham, nfk

NNUH Service Delivery Manager

Genmed.me Limited
Norwich

Quick apply

Job details

Permanent | Full-time
From £40,000 a year
16 hours ago

Benefits

Annual leave
Company pension
Private medical insurance
Sick pay

Qualifications

Microsoft Excel
Management
Engineering
Maintenance
CMMS
Supervising experience
Organisational skills
Communication skills

Full job description

Genmed has a consistent track record of winning evidenced by exceptional growth of 700% over the last five years. We have over 200 contracts in 40 NHS Trusts.

We are seeking a Service Delivery Manager based at Norfolk & Norwich University Hospital. The Service Delivery Manager is responsible for coordinating and supporting the effective maintenance, servicing, repair and lifecycle management of medical equipment within the Endoscopy Department at Norfolk and Norwich University Hospital. They are also responsible for line management of one staff member.

The postholder acts as the primary liaison between clinical users, OEM service providers and Trust stakeholders, ensuring equipment remains safe, compliant, available and fit for purpose. The role supports the delivery of contracted services through the coordination of maintenance activities, service records, asset management, equipment replacement programmes and performance reporting.

Key Duties

Service Coordination

· Coordinate planned preventative maintenance (PPM), corrective maintenance and equipment servicing activities across the Endoscopy service

· Act as the first point of contact for equipment-related queries, breakdowns and service requests

· Schedule and monitor work undertaken by OEM engineers and third-party service providers

· Ensure service activities are completed within agreed contractual response and resolution times

· Escalate service risks, equipment failures and operational issues appropriately

· Support the delivery of service performance targets and key performance indicators

Asset and Equipment Management

· Maintain accurate equipment asset registers and service records

· Ensure all maintenance, repairs, inspections and safety checks are documented in the agreed asset management systems

· Track equipment performance, reliability trends and recurring faults

· Assist with equipment replacement planning and capital equipment programmes

· Co-ordinate equipment commissioning, decommissioning and disposal activities

· Support equipment inventory validation exercises and audits

Stakeholder Management

· Build effective working relationships with Endoscopy clinical teams, Trust management, procurement teams and external suppliers

· Provide regular communication regarding equipment status, planned maintenance schedules and service updates

· Attend departmental meetings as required and provide equipment-related information and reports

· Support clinical users during equipment trials, evaluations and new equipment introductions

Compliance and Governance

· Ensure equipment management activities comply with Trust policies, MHRA guidance, medical device regulations and relevant healthcare standards

· Support audit activities and regulatory inspections

· Maintain documentation required for quality management systems and contractual reporting

· Assist in the investigation and reporting of equipment incidents and safety concerns

· Promote safe working practices and compliance with Health and Safety legislation

Administrative and Reporting Responsibilities

· Produce service reports, maintenance summaries and performance data as required

· Monitor service requests and outstanding actions to ensure timely completion

· Support invoice validation, service contract administration and supplier performance monitoring

· Assist with procurement processes relating to equipment servicing and replacement

Maintain departmental records and documentation in accordance with Genmed and Trust requirements.

Qualifications

HNC/HND (or equivalent) in Engineering, Biomedical Engineering, Healthcare Technology Management or related discipline
OR demonstrable experience in medical equipment service coordination within an NHS or healthcare environment

Experience

Proven experience in:
Coordinating maintenance/service delivery in a healthcare or technical environment
Working with medical devices (preferably endoscopy systems)
Supporting asset management, equipment tracking or service records
Experience of working within:
NHS Trusts or regulated healthcare environments
Service-level agreements (SLAs), KPIs and contract delivery
Exposure to:
Supplier/OEM management
Audit, compliance or inspection processes
Previous supervisory or team coordination experience desirable

Core Skills

Strong organisational and planning skills with the ability to prioritise workload across multiple service streams
Effective stakeholder management and communication skills (clinical and non-clinical)
Ability to analyse equipment performance data and identify trends or risks
High level of attention to detail and record management accuracy

Technical Skills

Knowledge of medical device maintenance and lifecycle processes
Understanding of:
MHRA guidance
Medical device regulations
Health & Safety standards within clinical environments
Experience using:
Asset management systems (CMMS)
Microsoft Excel and reporting tools

People Management

· Direct line management responsibility for the Endoscopy Support Co‑Ordinator

· Accountability for performance management, objective setting, and development

· Oversight of workload planning and daily task allocation

· Responsibility for ensuring consistent adherence to Genmed operational processes

· Acting as the first escalation point for onsite service issues

Contacts

This role requires a high level of engagement with a broad range of stakeholders, including clinical teams, procurement, suppliers, and internal management.

The Service Delivery Manager acts as the senior operational Genmed representative onsite and is expected to maintain professional, proactive, and solution-focused interactions at all times, ensuring the highest standard of customer service.

Work Environment

The role is based within hospital environments, primarily in proximity to endoscopy department and stores areas. The postholder may be required to wear surgical scrubs and adhere to all clinical protocols. The role involves some manual handling activities; however, no specialist licences are required.

Benefits

Genmed offer 26 days of annual leave per calendar year to all colleagues in addition to the UK recognised bank holidays or the pro-rata equivalent. Following successful completion of the probationary period, you will be included in the company pension scheme with a 5% employers’ contribution, discretionary bonus scheme and the private healthcare schemes offered by Aviva and MediCash. Genmed also offer enhanced maternity and paternity packages as well as company sick pay upon completion of the probationary period. The Bike2Work voucher scheme is also available to colleagues who are interested.

Pay: From £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in ditchingham, nfk

NNUH Service Delivery Manager

Delivery Manager

Service Quality Manager

Holiday Sales - Assistant Guest Experience Manager - HS1

Programme Manager (Youth Offer & Community)

NIDAS Assistant Service Manager

WROL Operations Support Manager

Delivery Partner Manager, UKIE DPM

Service Charges & Rent Manager

Property Operations Manager

Stores Operative

Health Visitor

Regional Head of Supported Living Operations

Strategic People Partner - People Operations, Systems & Insights

Area Sales Manager

Domiciliary Care Branch Manager

C1 Customer Delivery Driver Installer, 7.5T

Restaurant Manager

Senior ECC Project Manager

Bench General Manager

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