Service desk analyst Work, Jobs in Doncaster, Eng (with Salaries)

IT Service Desk Analyst
DFS —Doncaster
- Weekend availability
- Analysis skills
- In-person
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
IT Support Analyst
Skovgaard Solutions —Sheffield
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- English
- Health & wellbeing programme
- Flexitime
Quick apply
6d
IT End User Support Analyst - Level 2
Certara —Sheffield
- Full-time
- Remote
- Writing skills
- Maintenance
- Analysis skills
7d
Senior Service Desk Analyst (2 roles available)
Sheffield Hallam University —Sheffield
- £32,080 - £38,784 a year
- Part-time
5d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
wavenet —Wakefield
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Technical Solutions Analyst
Sycous Limited —Leeds
- From £27,463 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Service Desk Analyst
Card Factory —Wakefield
- £29,000 - £31,000 a year
- POS
- Communication skills
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Accounting
- Communication skills
Quick apply

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IT Service Desk Analyst
DFS —Doncaster
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service desk analyst jobs near doncaster, eng

IT Service Desk Analyst

DFS -
Doncaster

Quick apply

Job details

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Car scheme

Qualifications

Technical troubleshooting
Desktop support
Incident management
Ticket management
Analysis skills
Technical support incident logging
Mobile device management
Customer support
IT incident logging
Root cause analysis
Leadership
Incident log maintenance
Mobile devices

Full job description

Job Introduction

About the role

As an IT Service Desk Analyst, you’ll be the first point of contact for technical support across DFS. You’ll provide friendly and efficient assistance with a focus on getting things right the first time, ensuring our colleagues stay connected, supported, and empowered to do their best work. You’ll bring together your technical know-how with a people-first approach to problem-solving.

This is an office-based role, with the shift pattern being 8 am-6 pm Monday to Friday, with the occasional weekend work involved.

What you’ll be responsible for

Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards.
Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination.
Resolving incidents/problems quickly and accurately, raising the bar for support excellence, and preventing recurrence.
Escalating complex issues to the appropriate specialist teams, ensuring a smooth and effective handover.
Working comfortably in a dynamic, fast-paced environment, while staying cool, efficient, and dependable.
Preparing laptops, desktops, and mobile devices with precision, ready for colleagues to hit the ground running.
Keeping support tickets updated with clear, concise notes right through to resolution.
Working within a Team to collaborate to solve problems/incidents and prevent recurrence

This is an onsite role that will involve working weekends on a rota

We’re looking for someone who has

At least 12 months’ experience in a Service Desk or end-user support role
Active Directory experience, basic user setup and administration
Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android.
Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues
Experience with ITSM platforms, Jira Service Management, or other recognised tools
A customer service mindset. Someone who is friendly, approachable, and empathetic.
Great attention to detail and has the ability to record information accurately.
Problem solving capabilities, and is able to identify root causes, not just symptoms.
Strong analytical thinking, the ability to think outside the box, seeing problems and incidents from a different angle.
A positive attitude, a willingness to learn and optimism.
The desire to take accountability, taking ownership of your work and delivering reliable results with a high degree of detail.

Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.

Room to grow

Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.

From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.

For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.

Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.

Our DFS Group benefits

We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:

22 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year

Equal opportunities

We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.

We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.

If your experience does not quite match every part of the role, we’d still love to hear from you.

If you need any adjustments or additional support during the application process, please contact our Talent Team at [email protected] and we will be happy to help.

Quick apply

Refine Your Search

service desk analyst jobs in doncaster, eng

IT Service Desk Analyst

IT Support Analyst

IT End User Support Analyst - Level 2

Senior Service Desk Analyst (2 roles available)

IT Support Analyst -2nd Line