Front office manager Work, Jobs in Dorney, Bkm (with Salaries)

Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
1d
Front of House Manager (Maternity Cover)
ST James Facilities —Reading
- £50,000 - £52,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Human resources
Quick apply
7d
Lead Receptionist
BidvestNoonan —London
- £40,800 a year
- Full-time
- Customer service
- Front desk
- Employee discount
Quick apply
Wealth admin & operations assistant
PPSL —Farnham
- £25,000 - £29,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
3d
Head of Hospitality
Sodexo —Ascot
- Monday to Friday
- Hospitality
- Microsoft Office
- IT
Quick apply
3d
Assistant Manager
Crust Bros —London
- £38,000 - £42,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Front Office Manager
Andaz Liverpool Street —London
- £49,700 a year
- Full-time
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
13d
Office Manager / Receptionist
Equans —High Wycombe
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Office Manager
NBBJ —London
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
7d
Manager for Office of the Vice-Chancellor
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Employee discount
8d
Assistant Operations Manager
Fulham Pier Hotel —London
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Hotel
- Business development
- Annual leave
Quick apply
Office Manager, London
CT Group —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
13d
Front Office Supervisor/Duty Manager
London Bloomsbury Square Hotel —London
- From £29,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Employee discount
Quick apply
13d
Office Manager
Rodial —London
- Microsoft Office
- IT
- Communication skills
Quick apply
Office Manager/Executive Support
Liberty Global —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Front Office Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Day Concierge
Rhodium —London
- Up to £34,700 a year
- Full-time
- Microsoft Access
- Customer service
- English
Quick apply
1d
Reception Manager
IMPERIAL LONDON HOTELS —London
- £34,420.00 - £38,507.92 a year
- Full-time
- Culinary experience
- Hotel
- In-person
- Profit sharing
- Health & wellbeing programme
Quick apply
General Manager
The Shambles Bar Windsor —Windsor
- £40,000 - £45,000 a year
- Full-time
- Bar
- Supervising experience
- In-person
- Annual leave
- Employee discount
Quick apply
3d
Receptionist
NAB-Jones Lang LaSalle Services —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply

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Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year
1 day ago

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Supervising experience
Human resources
Guest services
Leadership
Hotel experience

Full job description

Job Overview:

The Duty Manager is responsible for overseeing the hotel’s day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

front office manager jobs in dorney, bkm

Duty Manager

Front of House Manager (Maternity Cover)

Lead Receptionist

Wealth admin & operations assistant

Head of Hospitality

Assistant Manager

Front Office Manager

Office Manager / Receptionist

Office Manager

Manager for Office of the Vice-Chancellor

Assistant Operations Manager

Office Manager, London

Front Office Supervisor/Duty Manager

Office Manager

Office Manager/Executive Support

Front Office Manager

Day Concierge

Reception Manager

General Manager

Receptionist

I want to receive the latest job alerts for front office manager in dorney, bkm

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